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T: PHONE NUMBER AVAILABLE E: EMAIL AVAILABLEProfile & Ambitions. Meticulous, patient-focused professional with a wide variety of experience.Adept at motivating self and others with my energetic and proactiveinterpersonal skills. I aspire to join a forward and progressive thinkingcompany in which I can utilize my skills to assist in the companys growthand day-to-day efficiency.Skills. Customer Service Oriented Energetic and ProactiveExcellent Work Ethic Stellar Interpersonal SkillsDynamic Team Player Keen Attention to DetailExperience: Marks, ONeil, OBrien, Doherty &Kelly, P.C. August 2022 CurrentAccounts Payable SpecialistResponsibilities include: Review invoices to ensure they are within billing guidelines; Enter invoices into the internal system to prepare for billing review; Negotiates solutions and acts as a liaison with internal and external legalassistants, vendors, and adjusters; Identify and analyze escalated issues and provide guidance to teammembers for resolution; Remit payments to vendors for services rendered; Manage internal shared email box to ensure all queries are handledwithin 3 hours of receipt of the initial request.Freedom Mortgage November 2014 August 2022Ops Support SupervisorResponsibilities include: Manage daily workflow to ensure goals and metrics are met; Create training materials and perform hands-on training; Provide support to Ops Support Coordinators and outsource team; Conducts reviews and completes annual performance reviews; Negotiates solutions and acts as a liaison with internal and externalcustomers when necessary; Identify and analyze escalated issues and provide guidance to teammembers for resolution; Ensure communications updates and policies are distributed.JDBTD Bank March 2010 September 2014Quality Assurance SpecialistResponsibilities include: Uphold quality standards that minimize customer impact; Maintain and adhere to both company and federal regulations; Offered support to other business units to maintain open communication and buildstrong working relationships; Created training manuals and schedules to support new levy department phonerepresentatives; Coached representatives on verification techniques; Aided in the revision of levy processes to ensure all federal and state regulationsand exemptions are upheld; Earned a Well Informed Customers award in May 2010Community Service Efforts:Here are a few of the community service organizations I have been involved with:Childrens Miracle Network, Gift of Life House, The Sunday Love Project, Make A Wish, &Be A Star Alliance. All of these charities support children and their families through someof their darkest times. I have been honored to witness recipients faces light up withgratitude throughout my time working with these organizations. |
