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Professional SummaryDedicated Call Center Reporting Analyst offering 2+ years of effectively creating, evaluating and improving reporting processes. Driven to support continuous improvement and efficiency.Core Skills Effective Communication Collaboration Adaptability Analytical thinking Problem-solving Continuous learning Time managementWork HistoryData Reporting Analyst, 06/2023 - Current
CIGNA Health, , Chicago, Illinois
Skilled in Excel, Power BI, and Tableau for creating high-impact reports and visualizations. Conducted extensive ad-hoc analysis, data validation, and quality assurance using SQL tools. Analyzed over 50 healthcare datasets annually to identify trends, patterns, and anomalies, driving actionable insights. Designed and implemented data models, improving data retrieval speed by 30% to support reporting and analytics needs. Developed over 25 interactive dashboards using Power BI, providing comprehensive visualizations of healthcare data insights. Enhanced data processing efficiency by 25% through the optimization of SQL queries and database performance. Provided SQL querying techniques and Power BI usage support, conducting over 15 training sessions annually for end-users. Monitored and maintained data quality standards, resulting in a 20% reduction in data-related issues. Worked closely with stakeholders to interpret data and provide actionable insights. Provided end-user support and training on data tools and reports, enhancing user proficiency and satisfaction.Data Analyst, 01/2022 - 02/2023
Bonjour Compagnie , Gabon
Produced monthly reports using advanced Excel spreadsheet functions. Utilized data visualization tools to effectively communicate business insights. Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources. Improved decision-making processes with accurate data analysis and visualization techniques. Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities. Generated ad-hoc reports to evaluate specific business requirements. Developed and maintained data warehouses and data marts to support business operations.EducationBachelor of Science(In Progress), Computer Engineering, 2023
Richard J. Daley College - Chicago, Illinois
5.00 GPALanguagesEnglish: Native languageFrench: C2
ProficientChicago, Illinois, 60622 United StatesPHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLE?Technical Skills. Data Visualization and Presentations Data Analysis Python Programming Excel Functions SQL SQL Databases Software Development Life Cycle (SDLC) Data and Analytics Database Programming and SQL BI Tools: Power BI, Tableau, Excel, Obiee, Domo, Looker, Microstrategy, Otbi, Splash BI. |