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Candidate Information
Name Available: Register for Free
Title Customer Service Representative - Work From Home
Target Location US-MN-Granite Falls
Email Available with paid plan
Phone Available with paid plan
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 Candidate's Name
Street Address  20th Street, East Moline, Illinois
Cell: PHONE NUMBER AVAILABLE
E-mail: EMAIL AVAILABLE
Objective
An interesting position with a growing company to utilize my fluent Spanish speaking, editing skills and qualifications with room for advancement.
Work History
Uber Driver, Uber, May 1, 2023   PresentCase Worker, Project Now, Rock Island, IL, November 15, 2021 - April 14, 2023      Discuss and evaluate the needs of the client      Oriented the client to the assistant programing process      Informed the client of documentation needed for the rental assistance
      Helped the client with retrieving their important documents need for applying for housing and assistance from local government agencies      Assisted clients with housing search      Foster and maintain relationships with local outside agencies      Referred clients to agencies for assistance with their issues
      Housed 87 client during my employment      Maintained clients folder and case notes in the Homelessness system
Direct Support Professional, Arc of the Quad Cities, Rock Island, IL, February 2, 2021-November 10, 2021
      Giving direct care to individuals      Assisting with showers, grooming, dressing, and oral hygiene      Giving medication and documentation of the medication given      Preparing and cooking meals      Housekeeping including laundry and grocery shopping      Assisting with doctor appointments and outings      Running the house programing and activitiesMediation Coordinator/Investigator Davenport Civil Rights Commission, City of Davenport   May 2019 - July 2020
  Coordinated mediation between plaintiff and respondent
  Prepared documentation for settlement agreements
  Oversaw compliance of settlement agreements
  Gathered documentation for ongoing cases
  Prepared documentation for investigations plans for case disputes
  Preparing documentation on criminally decisions on case outcomes
  Researched and stayed current with case law
  Daily communication reporting with attorneys and complainants
      Civil Rights housing presentations organized commissions back pack giveaway
Substitute Teacher, School District 37, April 2017   May 2019 East Moline, Illinois   Execute teacher s lesson plan for the day
Multimedia Journalist, CBS/WHBF Channel 4, Rock Island, Illinois,
October 2011   March 2017
  Arranged interviews with people who can provide information about news worthy stories and local events.
  Review copy and corrected errors in content, grammar and punctuation, following prescribed editorial style and formatting guidelines.
  Researched and analyzed background information related to news stories in order to be able to provide complete and accurate information.
  Gathered information about events through research, interviews, experience or attendance at political, news, artistic, social or other functions.
  Pitched stories to news managers and news producers which are relevant to the local community.  Checked reference materials such as books, news files or public records to obtain relevant facts.
  Revised work to meet editorial approval or to fit time requirements.
  Shot and edited news events and news reports.
  Ensured that all content met company standards for journalistic integrity and production quality.
  Wrote stories for posting on all social e Media platforms.
  Interacted with viewers/users on social media sites.
  Performed special projects and other duties as assigned.
Interim Executive Director, NAF Multicultural Human Development, North Platte,   Nebraska, August 2010   August 2011
o Coordinated five offices in the State of Nebraska
o Coordinated with other DOL origination Nationwide
o Managed a budget of a million dollars
o Modified and implemented new style of data collection
o Conducted board meetings
o Interviewed with local and Statewide media to introduced a new
NAF-MHDC programming
o Restructured the organization to better meet the need of the migrant community throughout the state
Academic Advisor, Aspira Inc. of Illinois, Chicago, Illinois,
August 2005 to July 2010
o Case Manager for 75 students   Workforce Investment Act Youth Program (WIA).
o Provided academic support to 150 per year students
o Interpreted standardized test results to students and parents
o Designed and implemented community activities with students
o Referred students/parents to community organizations as needed
o Served as Project Coordinator for the National Highway Traffic Safety Administration pilot site for an  Underage Drinking Among Latino Youth in the Humboldt Park Community in the Chicago area,
  Collected background data and fostered relationships with local law
enforcement and organized a youth group that created a
youth-to-youth message for the community
  Disseminated the youth-to-youth message through public service
announcement for radio and print media and conducting community forms in to educate youth, parents, and other adults in the issue of underage
drinking
Education  North Park University; Chicago, Illinois
Post-Baccalaureate Certificate in Nonprofit Management, June 2008
  Southern Illinois University; Carbondale, Illinois
Bachelor of Science in Speech Communication with a minor in Journalism, June 2003
  Black Hawk College; Moline, Illinois, Associates of Science, June 2001
Community Involvement
  League of United Latin American Citizens (LULAC)
Moline, Illinois March 2015 - Present
  LULAC Council #5258 President
  Conduct monthly meeting with a group of 25 members
  Host informational booth at different community events throughout the year
  Coordinate locally the Ford Foundation Grant of $25,000 per year for two years with National LULAC Org.
  Coordinate local fundraising event for LULAC s scholarship program: in 2016 awarded $33,000 in scholarships and in 2017 awarded $44,000 in scholarships
  Coordinate with local community organization to provide free Citizenship classes
  Work with Undocumented Community

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