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PHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsMicrosoft Office ProficiencyProficiency with ExcelPayment researchKnowledge of credit cardsProgramming: Java, SQL, PythonExcellent work ethic and team focusStrong communication and interpersonal skillsExperienceSEPTEMBER 2022  March 2024Wells Fargo, 800 S Jordan Creek Pkwy, West Des Moines, IA 50266  Associate loan servicing representativeAct as the primary point of contact for Seller/Servicers in day-to-day loan accounting operations.Set up initial accounts for newly approved loans, serve as a direct contact for borrowers with questions or concerns, and implement automatic payment arrangements.Oversee account data and manage databases, running reports and performing analysis of the overall group of accounts or a specific subset.Ensure accurate reporting from Seller/Servicers and provide support as necessary to both internal and external partners.Collaborate with internal teams and external business partners.Matching Checks and Processing and worked on Excel.Support Loan servicing task and mailing.OCTOBER 2020 - AUGUST 2022WalMart, 534 S Duff Ave, Ames, IA 50010 - CashierGreeting customers and providing friendly service and knowledgeable support.Trained new team members in cash register operation, memorized all product codes number and handled customer service.Scanned customer purchases, supporting transactions to streamline sales process.DECEMBER 2017 - AUGUST 2020C-Fresh Market, Des Moines, IA - Csomc scviccMonitor and manage inventories.Solve customer problemHandle Cash, balance daily reports and budget sheets.EducationAUGUST 2020 - MAY 2022Iowa State University, Ames, IA 50011 - Dchclo of Sciccc, Mgcmc Ifomio SDscmAUGUST 2018 - MAY 2020Des Moines Community College, 1144 7th St, Des Moines, IA 50314 - dssocic Dcgcc, Likcl dsLEADERSHIPBhutanese Nepali Student Organization/Bhutanese Community of Iowa  MentorTRIO Student Support Services ProgramCollegiate Women in Business at Iowa State University2