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Title Customer Service Registered Nurse
Target Location US-TX-Plano
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  PHONE NUMBER AVAILABLE cell phoneEMAIL AVAILABLEEducation:Bachelor of Arts in Psychology, Texas State University Bachelor of Science in Nursing, Texas Tech University Associates in Nursing, R.N., Brookhaven Community College Qualifications: Excellent verbal and written communication Extensive training in problem resolution Five years experience registered nurse in hospital bedside nursing Over 21 years of customer service experience in various fields Experience in classroom teaching, mentoring troubled youth and extensive child care Understanding of Apple/Macintosh, Windows, Microsoft Office, Anasazi(electronic health record software), Meditech and Epic (healthcare records system)Experience:Plano Independent School District (Plano, TX) August 2022- Present Substitute School Nurse Coordinate with families, school personnel, and healthcare professionals on behalf of students to advocate for healthcare needs and provide medical information to appropriate parties. Evaluated students with healthcare concerns or injuries to provide a plan of care or reference to appropriate healthcare providers. Interacted effectively by email, phone, and in-person with students, parents, and staff members. Implemented policies and procedures for PISD including medication administration and storage, and forms for parents to allow use of medications at school.Methodist Hospital (Richardson, TX) December 2018- February 2020 Medical Center of Lewisville (Lewisville, TX) February 2015- November 2018 Registered Nurse Progressive Care UnitRegistered Nurse In-patient RehabilitationRegistered Nurse Med/Surg- Tele Assesses, plans and implements care and interventions in addressing the problems of the patient Carries out physician orders Administers prescribed medications (including cardiac drips, insulin drips, heparin drips), changes dressings, cleans wounds, monitors vital signs Serves as the primary coordinator of all disciplines for well-coordinated patient care Monitors, records and communicates patient condition as appropriate utilizing computerized documentation systems Instructs and educates patients and families Assesses and coordinates patient's discharge planning needs with members of the healthcare teamLifepath Systems MRA (Allen, TX) May 2011-August 2013 Dallas Metrocare Services HCS and MRA (Dallas, TX) January 2010  April 2011 Customer Service Coordinator Case management and service coordination for 45 individuals with intellectual disabilities Providing professional and caring communication to and for the individuals regarding HCS and non-HCS services for the individual Person centered plans developed for assessment, evaluation, and implementation of HCS services Crisis prevention and management Assessment and evaluation of delivery and quality of services, goal objectives Advocacy for the client through research and communication of HCS services Electronic documentation in internal system software JungChul English Academy (Seoul, Korea) August 2008- August 2009 English Teacher (one year contract) Teaching English as a second language to students in Asia ages 5- Adult. Utilizing class materials, games, and repetition to teach English. I did not have a Korean co-teacher in the class with me. I conducted all classes alone with the students. This required me to use patience and keep focus through any distractions that come with different language comprehension levels. Duties included monthly lesson plans, up to 8(40minute) classes per day, phone teaching, report cards, field trips and, most important, having flexibility.Volunteer/Community Activities: Licensed to provide respite to foster children in the state of Texas (have provided respite to over a dozen foster children since 2018)*Provided foster care for a 2 yr.-old from April 2019-November 2019 *Member of Canyon Creek Presbyterian since April 2019 *Current member of Mission and Outreach Committee at Canyon Creek Presbyterian

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