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Click here or scroll down to respond to this candidateCandidate's Name
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Home/Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfileOffice Staff Support Specialist that acquires office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently, effectively and exceeds expectations of others. Able to multi-task various duties, while meeting tight deadlines without compromising quality.EducationEdgecombe Community CollegeRelevant Courses:Principles in Accounting IPrinciples in Accounting IIPayroll AccountingMS Office for ProfessionalsManagerial/Financial/Intermediate AccountingKeyboarding and Document FormattingTechnical CommunicationBusiness ManagementFederal TaxationOffice ComputationDegrees/Diplomas:Associates in Accounting, 2012Associates in Business Administration, 2012Key SkillsOffice Skills:Office ManagementASKDatabase ManagementRecord KeepingSpreadsheets/ReportsData EntryDocumentationAuditingFiling/Copying/ScanningAdministrative SupportBudget ReportingComputerSkills:MS WordMS ExcelMS PowerPointMS OutlookMS AccessMS ProjectMS PublisherQuick BooksMacrosExperienceTruist Bank (formerly BB&T) Wilson, NC 27893 Assistant Vice President, Purchase Relations Specialist, II2019 to 2024Performed various duties throughout the Mortgage Lending department, supportingeveryday Operations and providing Perfect Client Experience.Gather and review mortgage documents for accuracy and quality.Serve as a liaison between the Loan Officer, the Underwriter, Compliance and the clients to make sure that all required docs needed were provided, verified and in compliance (passes QM Points and Fees and ATR tests) for purchase of loan.Provide Customer Service to Clients via email or telephone, making sure that issues are addressedand questions are answered in a timely manner.Keyed verified data into Servicing Systems (Unifi, CLS, BlackKnight, etc.) for loan processing.Uploads Imaged documents into database for storage.Analyzed mortgage documentation to determine file eligibility in respect to Agency and Truist guidelines.Managed multiple Correspondent Accounts with a total of up to 300-350 loans to ensure pipeline movement.Maintain Client pipeline, ensuring all deadlines are met.Apply pricing hits to loans when needed.Generate reports to assist Production.Review and disposition both Underwriting Settlement Coditions and Compliance Conditions for Non-delegated loans.Verifies required documents of funded loans in the Post-Closing process for accuracy.Mentor and Cross-train other associates in my group on an as-needed basis in areas of relative strength.Exercise discretion in clearing conditions appropriately without the needed for Managerial oversight.Maintain relationships with Lenders, Underwriters and Account Managers.Communicate effectively with clients of items required and deadlines.Demonstrate aptitude in communicating complex concepts in an understandable manner.Partner with Lender to review condition documents to ensure all purchase requirements are met.Maintains great organizational and verbal/nonverbal communication skills, while performingduties, such as contacting Correspondents for correct and required closing documents.Demonstrates the ability to adapt to and handle different tasks with no problem.Branch Banking and Trust Company -Wilson, NC 27893 ML CorrespondentOperations Specialist II2015 to 2019Performed various duties throughout the Mortgage Lending department, supportingeveryday Operations.Gather and review mortgage documents for accuracy and quality.Keyed verified data into Servicing Systems (Unifi, CLS, etc.) for loan processing.Uploads Imaged documents into database for storage.Verifies required documents of funded loans in the Post-Closing process for accuracy.Provide training to other associates in my group on an as-needed basis.Headed the Paperless Pilot program for my group and trained others when it became MassProduction.Maintains great organizational and verbal/nonverbal communication skills, while performingduties, such as contacting Correspondents for correct and required closing documents.Demonstrates the ability to adapt to and handle different tasks with no problem.Sends out Suspense notices for loans with conditions that need to be taken care of beforefunding of loans for Operations Specialists and QM Analysts.Possess a positive and professional attitude towards work and others.Makes decisions regarding pending/funding issues and provide support to other teammembers.Adecco @ BB&T- Wilson, NC 27864 ML Correspondent Operations Specialist I2013 to 2015Performed various duties throughout the Mortgage Lending department, supporting everydayOperations.Electronically sorted and identified mortgage documents.Keyed verified data into Servicing Systems (Unifi, CLS, etc.) for loan processing.Uploaded Imaged documents into database for storage.Verified required documents of funded loans in the Post-Closing process for accuracy.Maintained great organizational and verbal/nonverbal communication skills, while performingduties, such as contacting Correspondents for correct and required closing documents.Demonstrated the ability to adapt to and handle different tasks with no problem.Possessed positive and professional attitude towards work and others.Keihin- Tarboro, NC 27886 Production Office Staff2005 to 2012Performed multifaceted clerical tasks (e.g., data entry, filing, document management and preparing reports) as the support for the Production, Quality and Planning departments.Assisted Management with various reports, maintained document database and ensured the delivery of quality and respectful service to associates. Known as a get the job done assistant with a positive attitude towards work and others.Communicated effectively with multiple departments and Management in the collection of data in order to achieve effective results in the preparation of reports (e.g., daily, weekly and monthly, using various applications to compile data. Also, assisted in the preparation of monthly budgets and the reporting of employee time sheets.Provided assistance to 250 plus associates, like vacation requests, document training, etc.Provided timely, courteous and knowledgeable response to information requests from other departments (e.g., updating and revising Quality documents and calculating Production Schedulings previous days production output with 100% accuracy.Automated several reports, which reduced the amount of time used in preparing certain reports (reduced time by 90 minutes) by linking data.Developed innovative PowerPoint presentation viewed by Production, Quality, and Management for daily, weekly, and monthly meetings, using spreadsheets, and charts.Earned excellent marks on performance evaluations, achieving high honors in areas such as, work volume, attention to detail, implementing new ideas, work ethics, and community service.Participated in Quarterly and Yearly Physical Inventory with 100% accuracy, making sure that all tickets were counted for, with no mistakes.Uploaded documents in the ASK Database for storage and management.Updated and revised Quality documents, such as Process Operation Standards (POS), Machine Operation Standards (MOS), and Visual Aids. |
