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Click here or scroll down to respond to this candidateCandidate's Name
Glen Allen, VA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceOperations CoordinatorFedEx Ground - Ashland, VAMay 2021 to Present Monitors facility reporting metrics related to service, safety, cost and quality on a daily basis. Investigates potential performance issues and addresses with Business Contacts and Authorized Officers(BC/AO). Reviews inaccuracies in generated reports with appropriate parties to include administrative staff and BC/AOS. Ensures errors are corrected in appropriate systems and verifies accuracy of metrics reported . Communicates with BC/AOS of Independent Contractors (ICS), Independent Service Providers(ISPs) and temporary agency employees regarding day-to-day operations including IC/ISP requested load plan changes and implements these changes into the Vision/VRP systems. Reviews operational metrics with BC/AOS that will affect daily planning and performance including service and customer satisfaction Investigates customer service complaints to include disputed deliveries, missing packages, early and late pickups, etc. Communicates resolved issues with customer directly to ensure customer satisfaction Escalates unresolved issues with BC/AOS to appropriate management Maintains and updates vehicle maintenance information on all temporary and/or company-owned assets. Responsible to ensure contractually agreed upon standards and Department of Transportation (DOT) requirements are adhered to for both company and vendor equipment Creates and maintains files for company and vendor equipment and ensures that all relevant insurance and maintenance documents are accurate and up to date. Creates and maintains files in accordance with DOT regulations for all drivers (IC, ISP and Temporary) Assists in the development and implementation of the corrective action plans if any discrepancies or violations are found in the Business Control Self Assessment (BCSA) tests for the appropriate area Coordinates the dispatch of linehaul transportation equipment. Accurately enters all dispatch events into the online system to ensure timely delivery and pickup of trailers. Completes yard inventory to verify location of equipment Investigates and reports linehaul schedule delays, accidents and equipment failures and implements contingency plans which ensure on-time load delivery in the event of an en-route trailer breakdown or accident Operation Administrator 2FedEx Ground - Ashland, VAMay 2019 to PresentSet Linehaul drivers up for dispatch for the loads they take from station to station. Monitor driver dispatches and location before during and after sorts. Make sure the correct trailers get to and from each station they are intended for. Monitor trailer counts at the stations yard. Communicate with other stations and drivers to provide assistance with driver dispatches and arrivals. Provide scanning reports and reports and recaps for managers during and after sorts. Monitor the sort in Central control by watching cameras during the sort to make sure that there are no jams, belts speeds are correct, maintain a proper flow of packages throughout the buildings sort belts. Maintain communication with belt managers and sort managers throughout sort. After sort is over, provide sort recaps of scanning accuracies and scanning rates, and a recap of trailer arrivals for sort.Operations AdministratorFedEx Ground - Ashland, VANovember 2017 to PresentDaily customer service. Handle any packages that may have incorrect or bad addresses. Answer customer service phone calls. Handle any damaged package they may have been caused. Call businesses for correct addresses if package has an incorrect suite number or building address. Process hazardous packages for delivery. Help any Driver with assistance with any problems regarding a package before the morning dispatch. Follow up on company emails pertaining my position. Help management with any assistance during the operation sort.Mover/PackerCollege Hunks Hauling Junk and Moving - Chesterfield, VA August 2020 to October 2020Moving furniture and other household items from one location and to the other. Pack trucks neatly and safety to cause the least amount of damage to the customers items. Provide great teamwork to get a moving job done safely and timely.Package HandlerFedex Grounds - Ashland, VAMay 2014 to November 2017Responsibilitieshandle packages accordingly. unload and load Fedex trucks in timely manner. Accomplishmentsemployee of the month of march.Skills Usedhard working, dedication, reliability.Order PickerWinebow - Ashland, VAMarch 2017 to July 2017Order picker.Deli AssociateMartins - Mechanicsville, VAAugust 2012 to April 2013ResponsibilitiesServed Customers, Grill/ fry Deli ProductsAccomplishmentsGood Customer ServiceSkills UsedGood Customer service, Respect and ResponsibilityCrew MemberHardees - Richmond, VAJanuary 2012 to July 2012ResponsibilitiesCashier or Grill cookAccomplishmentsGood Customer serviceSkills UsedGood Customer service, Able to work in a fast pace environment, Neatness Crew MemberMcdonalds - Richmond, VAJuly 2011 to September 2011ResponsibilitiesGrill cook/ Line WorkerAccomplishmentsGood Customer serviceSkills UsedAble to work at a fast pace environment, Dependability, Hard worker EducationHigh school or equivalentHighland Springs High School - Richmond, VA2006 to 2010Skills Load & Unload Warehouse Experience Packaging Moving Experience Load & unload Communication skills Organizational skills Sales Custodial experience Heavy lifting Order pickerCertifications and LicensesDriver's LicenseAdditional InformationHard worker, Dependable, Responsible. |
