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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYOver 14 years of comprehensive experience encompassing software development, Data Analysis, data monitoring, DevOps and release managementWith over 6 years of expertise in managing release cycles, coordinating schedules, and ensuring flawless deployment while overseeing versioning, facilitating CRB and reportingDemonstrated proficiency in IT Service Management (ITSM) processes, including Access Management, Incident Management, Problem Management, Change Management, Release Management, Stakeholder Management, Business Continuity Management and Asset ManagementSpecialized in leveraging the Splunk monitoring tool for creating dashboards, conducting real-time data analysis, and proactive monitoring through ITSI, with a focus on the preparation of dashboards, alerts and reportsHands-on Datadog, Dynatrace for monitoring and troubleshooting in case of production issuesMigrated to Github from MS TFS and implemented Jenkins CI/CD pipelines for build and deployment automation in both On-premise and AWSExperience in branching, merging, tagging, and maintaining the versions across different versions in Code Commit, GITHUB, TFS, SVN, VSSHands-on Terraform to configure servers in AWS and onboard the same as part of POCs and helped teams during migration from On-premises to CloudPossesses 8 years of hands-on experience in the complete software development life cycle (SDLC), including requirements gathering, design, development, deployment, support and maintenance, and adept in change and release managementSkilled in conducting thorough code reviews, adept problem-solving capabilities, and a robust proficiency in debugging and troubleshootingTelecom expertise: 4.5 years. Insurance domain mastery: 9 years (P&C)Possess excellent work ethics, with outstanding communication and interpersonal skillsDemonstrated ability to manage people and products effectivelyCapable of thriving in both team-oriented and individual work environmentsWork ExperienceRoleOrganizationDurationSenior ITSM Lead ConsultantAllstateApr20 - May24Delivery Lead/Data AnalystAllstateApr17 - Mar20Project LeadAllstateSep14 - Mar17Project Engineer/DeveloperWiproDec09 - Aug14CERTIFICATIONSCertificationIssued ByITIL V4 & ITIL V3AxelosSplunk Power UserSplunkSplunk Advanced SearchingSplunkSplunk ITSI 4.4SplunkDevOps and AWSEdurekaTECHNICAL SKILLSLanguages & Web TechnologiesC, C++, Core Java, C#, HTML, Javascript, CSS, ASP.NET, ASP, Ajax, Web Services, WCF, ADO.NET, JSON, XML, YAML, ShellCloud ServicesAWS EC2, Elastic Beanstalk, ECR, ECS, IAM, Billing & Cost, Cloud Trail, VPC, Secrets Manager, RDSVersion ControlsTFS, SVN, GIT, VSS, Code CommitMonitoring ToolsSplunk Enterprise/Core, ITSI, Datadog, AWS Cloudwatch, DynatraceIDEsMS Visual Studio, Visual Source Code, IntelliJ, PyCharmDatabaseMS SQL Server, Oracle, MS Access, MongoDBToolsServiceNow, JIRA, VerionsOne, Confluence, BMC Remedy, Bugzilla, XWiki, Sharepoint, Visio, Mural, Git Bash, PuttySDLCWaterfall and Agile ScrumDevOpsGIT, Jenkins, Octopus, Docker, Terraform, AWS Code Star, Code Pipeline, Code Commit, Code Build, Code Deploy, Cloud FormationOperating SystemsWindows, Unix/LinuxWeb ServerMicrosoft IIS, Apache TomcatPROFESSIONAL EXPERIENCE1.Company Allstate Northern America, ChicagoProject Name: TG-PME Apr20 - May24Tools/Technologies: Mural Board, Confluence, Service-Now, MS Task Planner, AWS, Jenkins, JIRA, VersionOne, MS Planner, Shell, Splunk, Datadog, Octopus, TerraformRole: Senior ITSM Lead ConsultantDescription:This initiative entails a transformative growth project focused on the development and enhancement of both Auto, Property and health insurance products. Leveraging React JS and Java Microservices, the project aims to modernize and upgrade these products. Deployment will be executed using Agile methodologies, ensuring adaptability and efficiency throughout the development lifecycle.Responsibilities:Coordinated scheduled releases and updates, ensuring timely and efficient deploymentPlanned release windows and cycles across teams for various tracksEnsured release readiness by coordinating with stakeholders, overseeing deployment in all environments according to the release schedule and facilitating Go/No-Go meetingsCollaborated closely with Test Engineers to comprehensively test critical components such as customer information, product selection/modification, and payment processing. Promptly addressed defect lists and engaged developers in triage sessions, ensuring successful validation in each environment before seeking sign-off from the testing teamCollaborated with Engineering teams on lower environment defects, ensuring the use of hotfix branches for promoting defect fixes to SIT, Staging/Preprod/Prod-Mirror EnvironmentsPracticing various ITSM processes like Incident, problem management along with Release and Change managementsMaintained source code in Github, built and automated deployments through Jenkins CI/CD pipelinesConfigured deployments for all environments with the help of configuration management tool Octopus and also integrated IaC practices into CI/CDCreated job-aids in Confluence and share point portals and made them available to all engineering teams for their quick referenceFacilitated incident and problem management meetings and engaged with Engineering teams every other day to monitor incident and problem tickets, providing assistance in expediting Hotfix releases to minimize the impact on the production environmentExtracted story details from Jira/VersionOne and prepared Release notesLed Change Review Board (CRB) meetings, identified conflicts and potential risks, and facilitated release approvals through transparent communication of No-Impact scenarios after thorough clarificationConsolidate a list of change requests after CRB review and share the same for senior leadership awareness and approvalsVersion validation of artifacts across environments, ensuring right version deploymentAutomated the extraction of versions of all deployed artifacts using Shell scriptExperience with deployment strategies like Canary and Blue-Green deployment for software releasesFollowed up on post-production incidents and their fixes through hotfix deploymentAssisted teams for smooth releases in production by coordinating with dependent and in-house teamsMonitored and tracked project progress to support timely completionExtracted reports from Jira and ServiceNow, prepare trends and shared the same with all stakeholders and senior leadership on progress and addressed any roadblocksProject Name: Splunk POI Apr17 - Mar20Tools/Technologies: Splunk Core and ITSI, Splunk Cloud, HTML, JIRA/VersionOne, Oracle, SQL Server, Service-NowRole: Delivery Lead/Data AnalystDescription:The Center of Excellence team specializes in providing comprehensive application log monitoring services using Splunk-Core. Additionally, the team oversaw real-time monitoring and alerting through Splunk IT Service Intelligence (ITSI) glass tables, ensuring prompt response to potential issues and incidents.Responsibilities:Provided guidance and education to the team on processes, documented best practices in Confluence, and tried proof-of-concepts (POCs)Assumed responsibility for critical activities including Daily Early Warning Indicator management, Mass password updates, DR exercises, and onboarding new team members regarding Splunk deliverablesOnboarded diverse data sources such as application logs, server logs, data from various databases, CSV and XML files into Splunk and tailoring artifacts to meet user requirementsDeveloped complex dashboards and reports using Splunk-Core to effectively monitor and track key performance indicatorsStrategically recommended and crafted various Splunk artifacts for alerting and paging engineering teams during high-impact incidentsUtilized HTML and Java Script for designing and validation in dashboards.Onboarded services in Splunk IT Service Intelligence (ITSI) and crafted ITSI dashboards and glass tables to enable proactive monitoring for anomaly detection and ensure service healthLed life cycle projects, including the migration of DB Connect server V3 and the execution of Daylight Savings activities, while meticulously managing change requests for internal tracking and audit purposesInnovated existing processes to streamline Disaster Recovery (DR) exercises, resulting in significant time savingsIdentified and eliminated unused data objects across various indexers, leading to substantial savings of 500-800GB in Splunk licenses per day, equivalent to $300,000 annuallyCollaborated closely with project developers and senior leadership to analyze logs, pinpoint root causes of issues, and recommend effective corrective actionsOrganized regular Capacity Planning meetings with leadership to ensure optimal resource management in alignment with project requirementsPROJECT NAME: CCT PRODUCTION SUPPORT Sep14 - Mar17Tools/Technologies: Jenkins, Octopus, Docker, Microsoft Visio, Power BI, Service-Now, ASP.NET, C#.NET, WCF, VB Script, SQL Server, SSIS, SSAS, Visual Studio TFS, Git, DynatraceRole: Project LeadDescription:This project involves support and maintenance for over 20 .NET developed web applications. It encompasses a range of activities including incident management, problem management, change management, disaster recovery exercises, and product upgrades as part of life cycle projects.Responsibilities:As an operations lead and SME, trained team members on both functional and process knowledge, assigned tasks and tickets, participated in development enhancements, and played a crucial role in deployment activitiesMaintained source code in TFS/Github, built and automated deployments through Jenkins CI/CD pipelinesConfigured deployments for all environments in OctopusManaged projects with a focus on delivering results under strict deadlines.Led cross-functional teams and coordinated project timelines and deliverables, ensuring adherence to project management principles.Facilitated Scrum ceremonies and ensured alignment of team activities with project goals and timelines.Utilized software requirements management tools such as Jira to track and manage project tasks, user stories, and defects.Conducted thorough testing cycles to ensure software quality and reliability before release.Worked on user incidents, problem tickets, service requests, and provided resolutions. Controlled all LCM activities and weekend validationsWorked on MS SQL Server 2012 migration as part of support and maintenanceMonitored all scheduled jobs in SSIS and Windows services, ensuring the smooth operation of critical applications like Intradiem, PEPM, Integrated Payment Systems, Verint, PMR, and Goals ClaimsImplemented SSL/TLS for IPS application to secure the payment information (Debit/Credit cards) during data transmission ensuring compliance with PCI DSS (Payment Card Industry Data Security Standard)Refined application design and code by implementing security enhancements to ensure the protection of payment pagesMonitored applications through Splunk and Dynatrace, addressing issues and performing root cause analysis (RCA)Not only planned and performed Disaster Recovery exercises for all critical applications, but also periodically revised and enhanced the DR exercise flow charts using Microsoft VisioLed and participated in various development/migration projectsWorked effectively within a software application development environment, understanding the software development lifecycle (SDLC) and contributing to continuous improvement initiativesCoordinated with vendors for incident/defect tracking, monthly deployments, and hotfixes. Escalated to vendors in case of emergency issues reported by call center agentsParticipated in both Intradiem and Verint product upgrade releases, creating change orders and obtaining approvals from senior managers, and collaborating with vendors for smooth releasesAutomated manual datafile transfer jobs using XCOM and Tivoli software, reducing daily manual efforts by 30 minutesAdded new applications to Barometer-IT and ServiceNow, defined DevOps roles, documented best practices, and trained the teamFacilitated monthly meetings with US leadership to discuss project successes, capacity planning, future year budget planning, and ongoing service improvement initiatives2.Company Wipro TechnologiesPROJECT NAME: MS APPS SUPPORT Feb13 - Aug14Client: Vodafone, UKTools/Technologies: ASP.NET, ASP, VB 6.0, VBA, Winforms, SQL Server, MS Excel and MS Access, Visual Studio TFS, Visual SourcesafeRole: Senior developer/Project LeadDescription:A support and maintenance project deals with various web and windows based applications developed using various Microsoft technologies, including .NET, Classic ASP, VBA, VB, MS Access, and MS Excel.Responsibilities:As a senior developer and project lead, took charge of the development team, participated in requirement gathering, project planning, designing, developing/enhancing the product and deploying the same in QA and production serversAssigned tasks and tickets to the team, guiding the team on technical issues and RCA document preparation.Design of test cases for Unit and System TestingConfigured SSL to improve security by installing and authenticating certificate for critical applicationsProcessed unstructured information from text files into more structural format and inserted into SQL DB using SSIS jobsCarried-out sanity checks of critical applications and monitored all critical SSIS jobs and windows servicesProvided 24/7 on call support and joined ECC calls irrespective of time when there were major incidents created due to service failure and fixed the production issues and restored service quicklyAddressed failures of backend SQL Server jobs, written stored procedures as part of new enhancementsPROJECT NAME: TELIA8SYS Apr11 - Jan13Client: Teliasonera, Sweden and FinlandTools/Technologies: ASP.NET and C#.NET, Winforms, SQL Server, XML, Web Services, Service-Now, Visual Studio TFS and SVN, BMC RemedyRole: Senior DeveloperDescription:A Teliasonera, Sweden support and maintenance project focused on Incident management and Corrective maintenance, involving periodic status reporting.Supported Applications as part of this project are -Order Management System:Windows application managing Telia customer care orders for telemeetingsCustomers book telemeetings, select products, and place ordersRating Application:Developed using VB, executed by SQL scheduled jobs to apply pricing for call detail records (CDRs)WebEx Meeting Application:Web-based application enabling users to attend Cisco WebEx meetingsResponsibilities:oProvided technical support, adaptive maintenance, end-user support, and data managementoWorked on application enhancements and proposed ideas for client productivity improvementoSeveral SQL Server and Windows jobs for importing call detail records (CDRs), rating them, and sending pricing lists to billing systems for bill generationoAddressed client incidents promptly, proactively resolving issues and providing regular status updatesoLeveraged Microsoft Visual Studio 2010 IDE for debugging code, implementing new changes, and managing change requests (CRs)oLed complete development activities, including gathering requirements, preparing approach notes, SOW, design documents, implementation and unit testing, system testing, and providing UAT and production supportoUsed TFS for source control, document repository, incident, and task managementoWorked with Visual Basics 6.0 for the rating application developed in VB 6.0oDefined new stored procedures and created DTS packages for new CRsoImplemented replication jobs in SQL Server for database replication with other serversPROJECT NAME: MFE_PS Jul10 - Mar11Tools/Technologies: .NET and SQL Server 2005Role: .NET DeveloperDescription:Provided professional services to McAfee, India, involving the generation of websites using various client tools.Responsibilities:As part of a team, customized web-related issues for client products, creating websites for various partners with diverse web requirements in different languagesUsed client's internal tools to generate required .xml files, which were then promoted to the serverGenerated web pages with .aspx extensions for each partner, meeting their language and web requirementsCreated Offers and Prices embedded in .aspx pages for end-usersPosted generated files to the staging server for unit testing, ensuring compliance with partner and client specificationsCarried-out unit testing and, if no discrepancies were found, posted the entire site-related files to the QA ServerPROJECT NAME: DOCKNET CLEANUP Apr10 - Jun10Tools/Technologies: Share point, MS OfficeRole: DeveloperDescription:A Wipro internal project focused on uploading documents (intellectual property) and ensuring the sanitization of documents for publication on Wipro's knowledge management websites.Responsibilities:Orchestrated on the SharePoint portal platform, uploading numerous documents to the server for publication on Knowledge Management websitesCarried-out document sanitization to remove client representation names, ensuring the avoidance of personal information in the published documentsEducationMaster of Computer ApplicationsAndhra University, Visakhapatnam, India2008Bachelor of Computer ScienceAcharya Nagarjuna University, Guntur, India2005ACHIEVEMENTSAllstateoHonored with the Flash of Brilliance Award in November 2023 by Allstate LeadershipoRecognized by the SVP and Director in November 2022 and October 2023 for flawlessly managing all releases and changes without a single failureoAccumulated 9 years of experience at Allstate, acquired extensive knowledge in the Insurance domainoEarned awards such as Star of the Month, Egans Navaratna, and Standing Ovation multiple times for exemplary workoReceived appreciation from the Director of SMCE vertical in 2014 for successfully handling AD simplification and IE11 projects with no escalationsWiprooReceived customer appreciation multiple times for providing exceptional support and ensuring on-time deliveryoAchieved an Outstanding rating during annual appraisals in 2012, 2017, and 2023oReceived prestigious awards such as the Feather In My Cap Award and Choose Your Own Award for outstanding performance and deliverables |
