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Click here or scroll down to respond to this candidateCandidate's Name
Gulfport, MS Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceDebt CollectorTransworld Systems IncApril 2022 to PresentCollections for FedEx Corporate Services. HEAVY DATA ENTRY WORK FOR ALL FILES. Taking inbound and outbound phone calls. Sending out invoices and invoice information. Handling disputes for consumers and helping with fraudulent activity. Processing credit card, check by phone payments and payment plans via Livevox. Every call, whether inbound or outbound has to be notated and disposed properly and correctly. I also do skip tracing when supervisor needs an extra hand. Communication to other representatives about files in their route or supervisor questions via Spark. Maintenance of all files in my route. Helping other co-workers and taking payments them when they are busy. This job is completely remote including the training.Guest Service RepresentativeCanopy by Hilton-Columbus, OHSeptember 2021 to April 2022I do daytime operations. Run the front desk, charge accounts, guess reports, email and chat. Checking guests in and out and providing excellent customer service. Email Customer Service RepresentativeContactUS Communications-Hilliard, OHNovember 2018 to June 2019Answering inbound calls for online department stores Placing orders, researching previous orders Problem solving, correcting mistakes,tracking orders, creating cases, resolving and managing accountsOffice ManagerAmerican Credit-Los Angeles, CAMay 2005 to August 2012Started as a representative for secured credit cards. Promoted to office manager of the branch overseeing 15 employees and payroll All accounts payables and receivables for the branch. EducationHigh school or equivalentDuke Ellington High School - Los Angeles, CAAugust 1982 to June 1985Skills Accomplished and energetic representative with a solid history of achievements in the customer service field. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include debt collection with collections management, heavy data entry and file maintenance,hotel and hotel management. Microsoft Office efficient. (10+ years) Customer Service Front Desk Front Office Guest Service Reception Microsoft Office Office manager experience English Microsoft Excel Administrative experience Microsoft Powerpoint Accounts Payable Accounts Receivable Microsoft Word Microsoft Outlook Windows Accounting Payroll Human Resources Typing Phone Etiquette Cold Calling Clerical Experience Data Entry Account Management Organizational skills Communication skills |
