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 D R E N D A  M E R C E R  PHONE NUMBER AVAILABLE   EMAIL AVAILABLEP R O F E S S I O N A L E X P E R I E N C EBIOSHIELD CLEAN LLC                                                                                                                                  January Street Address    PresentSales Manager / Operational Development & Customer Service - Remote      Launched Miami/South Florida market for this commercial cleaning company, coordinated east coast sales strategy, dispatching work teams, onboarding new clients, fulfillment, elevated ongoing operations, marketing, basic accounting and billing through QuickBooks      Analytical thinker, good negotiation skills, effective time management and follow-through.      Field all customer service calls, assigning resolutions strategies, capturing feedback for future analysis and review.   SABBIA LLC                                                                                                                                                April 2021   November 2023Sales Associate   part-time      Key-holder / retail / fine jewelry store in Key Biscayne/Ritz Carlton.      Supported sales, merchandising, scheduling, training, inventory, working with vendors and clients alike.      Client outreach and special events promotion in coordination with the hotel and local merchants.      Coordinated administrative efforts, billing, invoicing, reconciliation between two stores in ownership.CARR WORKPLACES                                                                                                                        December 2014   December 2016Regional Sales Manager - Remote      Handled inbound sales for co-working office and virtual sales for northeast & mid-Atlantic locations, client need discovery.      Lead national sales team, each quarter increase of 15% in occupancy and exposure across rental divisions.      Proactive understanding of products in dynamic growing industry.SUSAN GAGE CATERERS                                                                                                                  February 2012   November 2014Sales Manager / Operational Development      Streamlined sales systems and processes creating a succession strategy for the company owners.      Collaborative problem solver, elevating ongoing operations, promoting growth, 10% sales increase yearly for duration.      Supported sales staff in achieving quarterly through year end goals, budgets, timetables, increasing profitability by 20%.      Customer needs assessment and review pre/post event for future planning and strategy.ALLIANZ GLOBAL INVESTORS, L.L.C.                                                                                                       January 2008   July 2011Assistant to the Director of Corporate Events - Contract      Coordinated national sales and due diligence conferences, secured  best of  industry speakers (PIMCO, Merrill Lynch, Goldman Sachs, JP Morgan, etc.), creating PowerPoint presentations based on speaker outlines and notes.UIC HEALTHCARE BEYOND BORDERS                                                                                               June 2003   December 2007Operations Manager / Executive Assistant
      Assisted CEO and Director of Business Development of VIP healthcare consultancy and patient advocacy group.      Grew physician participation by100% and client services by 75%.      Maintained schedules, budgets, travel, itineraries, setting priorities to meet myriad needs and deadlines; rapport and relationship building, customer needs assessment.E D U C A T I O NUNIVERSITY OF ILLINOIS IN CHICAGO - Bachelor of Fine ArtsO T H E R  S K I L L  S E T S  &  P O I N T S  O F  I N T E R E S T      Proficient MS Office (PC & Apple      Freelance business and copy writer, avid gardener, Etsy business woman.