| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate SUMMARY
Extensive experience producing twenty five plus years of high-quality documentation that is appropriate for its intended audience. Additional ten years of experience in business analyst with a clear understanding of the Software Development Lifecycle - SDLC. Experienced in gathering / consolidating info from SMEs, and writing / creating usable processes. Over twenty plus years experience in creating detailed flow processes with Visio as well as presentation and training material. Excellent interpersonal partnering and collaboration skills; working with peers, cross-functional teams, SMEs and executives.
Goal: Have the opportunity to work a longer-term project or a permanent position.
CORE COMPETENCIES
Business & Data Analysis
Working knowledge of Rational Unified Process (RUP) methodology. Strong knowledge of MS Project, Excel, MS Word and Visio Drawing tool. Ability to grasp complex technical concepts and deliver easy to understand information Experience writing user guides and manuals Deliver high quality detailed documentation Requirement gathering, writing, and analysis of Service Level Agreements SLAs, Request for Proposal - RFP, Functional Specification Document - FSD, Business Requirement Document - BRD, Design Documents, Third party documentation, and White Paper Requirements Analyze existing / potential content, focusing on reuse / single-sourcing opportunities Risk Management Analysis Strong experience gathered detailed information from all levels of SMEs and discussions. Process Improvements, gap analysis, IT Compliance, Finance & Auditing
Create and maintain the information architecture Cross-Functional Collaboration
Wrote and designed mostly User and Knowledge Base Manuals Issue Tracking & Remediation and SQL Queries Wrote Policy & Procedures that to meet Federal Financial Institutions Examination Council (FFIEC) requirements Written Network Security and Cyber Security documents Created many User Manuals, training materials
Strong Audit Compliance, Audit Trail & Internal Audit Processes
System Techniques; Training, Instructional & Presentation Design
Experience writing Business Continuity Plan and Disaster Recovery documentation company-wide Strong detailed experience in data mapping, ITIL, SEI, ISO, and SDLC since 1999.TECHNICAL EXPERTISEProficient in Zoom and Teams video meetings, MS Office Suites; including MS Project, ServiceNow, Visio; Information Mapping, business process flows, data flow diagramming and Adobe RoboHelp, SnagIt,Screen Capture. Monday, SmartSheet, FrameMaker, Author-It, FrontPage, Author-It, Dreamweaver, WordPress, Wiki, SharePoint, Snag IT, Data Modeling with; LucidChart, IGrafx, Gliffy, JIRA, SQL Queries, XML, HTML, PageMaker and Adobe Acrobat/Reader/Writer, Cloud, Visual Studio, SaaS, MS Dynamics, training material, Confluence, Teamworks, Sametime/Web Conference, WebEx. Skype, Lotus Notes, Outlook, Crystal Reports, Learning Management Systems (LMS)
PROFESSIONAL EXPERIENCENorwegian Cruise Lines Remote PermanentSr. IT Technical Writer/Jr. Architecture Systems May 2022
Wrote Software Design Documents SDD, and diagrammed ship documentation.
Created and maintained Excel Spreadsheets, wrote, designed and created templates, SDDs from BRDs.
Submitted ServiceNow tickets for Server and database request. Developed and delivered Weekly Synopsis for all IT projects.USAA Corporation Remote ContractSr. Technical Writer/Sr. Business Analyst Consultant October 2021 to January 21, 2022 Wrote and edited processes for Team. Interviewed Adjusters and other team-member for processes. Reviewed project plans, generate documentation for Agile and met with team daily on projects. Created diagrams in Visio, reviewed with team and identified gaps.
Guidehouse Corporation Remote
Sr. Technical Writer/Sr. Business Analyst Consultant January to September 2021 Created new and updating current Management Processes for the Navigation tool Workday.
Wrote the manual for management and employees, all procedures from scratch and utilizing the tools: Visio, Microsoft Work, SnagIt, and Workday primarily for this process. Created 40 modules for Workday. Utilized SharePoint, Teams, and online meetings daily and presenting.
Chroma USA Remote, Chandler AZ
Sr. Technical Writer, Sr. Business Consultant October 2020 to December 2020 Wrote a User Manual for a Testing Robot System using Microsoft 365 and SnagIt. Created Templates the manual and other items as needed. Used Skype, Teamwork, and SharePoint and worked remotely. Wrote Maintenance Manual. Met with several team-members on the manual and had reviews of various processes. Used the GUI tool and learned the process for using the System online that is in reference to the Robot. Gathered information through Subject Matter Experts as well as researching information for several sections of the manual.Blackhawk Network Remote, Phoenix AZSr. Technical Writer / Business System Consultant December 2019 to February 2020 Researched, prepared and edited Consolidated Settlement Platform Manual (CPS) on one of the company systems
Created templates, wrote user manuals with the new processes and new screenshots Diagramming new flows with LucidCharts and updating processes
Wells Fargo Remote Contract, Chandler AZBusiness Systems Consultant July 2019 to Sept 2019Worked remote as a Business Analyst Liaison on a short contract, acted as a liaison and Business Analyst for the Wells PVSI location;
Analyzed, tracked, monitored and created Jira tickets for the PVSI Shared Services Tracked all approvals and pushed tickets along, identifying any holdups, risks and issues. Kept records of all issues tracked and generated Worked remote as a Business Analyst Liaison on a short contract. Used Excel, Visio, Jira, Bike to all issuesBoeing Corporation Contract, Mesa AZTechnical Writer Consultant July 2018 to January 2019 Wrote and edited high level procedures (PRO) for Engineering, Communications and Quality Control areas; PROs High-level process; not step by step.
Identified compliance and regulatory requirements Analyzed, tracked and monitored JIRA Tickets for the PVSI Shared Services Business Process Management Team. Kept records of all issues tracked and generated
Used Excel, Jira, Bike to lookup all issues, requirements that were missing or not complete. Identified high risks, financial items, as well as other items not documented and noted on Project Requirement comments. Wrote Government Certification documentation
Met with Financial Analyst, then Subject Matter Experts to identify updates for documents. Researched other business requirements and identified gaps in the PROs
Albertson/Safeway Corporate Contract, Phoenix AZBusiness Analyst Consultant Nov 2017 to July 2018 Wrote job requirements and descriptions for HRIS and ServiceNow side of the Department Troubleshot Level 1-2 issues for ServiceNow ServiceNow; Wrote Business Requirements, created and submitted Business Enhancements for various dashboards and Incidents through the ServiceNow portal. Liaison to the ServiceNow Developer and assisted with his needs. In-depth hands on experience in Agile, Scrum and Lean software development methods. Wrote SDLC, Agile, Six Sigma requirements and process diagrams and for department to follow Worked on the migration of moving company contracts to new SharePoint site Created, maintained business process flows, data flows for all in-scope reports and processes Created 14 presentations and training materials for Quality, ServiceNow, Projects and Business Analyst areas. Wrote job description requirements for Business Analyst Developers, BRD and Functional Business Requirement and Project Status templates.
Wells Fargo Contract, Chandler AZBusiness Systems Consultant 6 April 2017 to Nov 2017 Analyzed and rewrote process documents for efficiencies as well as correctness in the business: Internal Loss Data, Quarterly Control Assessment and Risk and Control Self Assessment
Set-up SharePoint location for the department; as a SharePoint Site Owner
Assigned and responsible for this quarterly process and documented several flow processes for the team with Visio
Created PowerPoint presentations for the team and one of the executive members
Utilized SharePoint for online storage Scheduled, attend and facilitate Skype and WebEx for online meetings
Worked at an accelerated pace to meet delivery timelines
Reviewed, updated, and created Business Requirement Documents (BRDs) and Functional Requirement Specifications (FRDS) Created and documented several different processes and procedures for teams spelling out work process flow and recreated the process document documents, Quarterly Control Assessment Report Letter (QCA), Internal Loss Data, Risk and Control Self-Assessment Review (RCSA) which are completed quarterly, then reviewed and presented to executives.
McKesson Contract, Scottsdale AZ
Senior Technical Writer Consultant Oct 2016 to Jan 2017
Worked with the Risk Evaluation and Mitigation Strategy (REMS) Program, writing and designing templates for Federal Drug Administration (FDA) submittals for various drugs and supporting documents to ensure compliance requirements were met.
Developed, designed and updated presentations, metrics material for Client Interface presentations
Audited FDA approved submittals for similarities to design department submittal templates
Wrote and created the template for the Design Style Guide for the REMS Program, which created standardized method for submittals
Analyzed and compared approved submittals to ensure most efficient approval rating
Arizona State University Contract, Tempe AZBusiness Analyst Consultant May 2016 to July 2016
Updated the current manual processes to more efficient electronic ways of operating
Reviewed processes for gap analysis, issue remediation and precise streamlining of all processes
Followed Agile and Scrum methods, and developed and documented project plans, and schedules Effectively remediated budget issues to reduced project from 5 months to 4 weeks
Wrote Business Requirements Documents (BRDs) and Functional Requirement Specifications (FRS)
Cognizant Conract, Phoenix AZBusiness Analyst Consultant Nov 2015 to May 2016 Provided remediation and reconciliation of data from the Federal Market Place and other health insurance exchanges, such as Midas, (Multidimensional Insurance Data Analytics Systems), to resolve consumer s 1095-A coverage corrections Accountable for supporting development and implementation for the Patient Protection and Affordable Care Act (ACA) programs for the Centers for Medicare and Medicaid Services Analyzed and accessed key data information, used tools such as Vlookup in Excel on each case, prepared case analyses, advising and recommending improvements while ensuring compliance with the state and federal regulations Developed, researched, updated and tracked data documents across multiple systems utilizing MS Dynamics; as well as Cerrs and Excel software for detailed information regarding approval/denial process for 1095-A formOrion Health, Scottsdale AZ
Business Analyst, Technical Writer Consultant Oct 2014 to Nov 2015 Created SharePoint area for all documents; Created SharePoint web pages AdHoc as needed. Developed, created and updated the Major Incident Management (MIM), process workflow and verbiage from scratch, gleaning workflow input from SMEs and lead managers
Developed Project Plan for documentation and department projects and scheduled and gathered metric information for Business Impact Analysis
Developed, created and updated the Root Cause Analysis (RCA) workflow from scratch and critiqued process; posted to global company website first documented process
Wrote/edited RCA report documents daily, creating template and standards for process
Identified, analyzed and revised the MIM and RCA processes for improvements and Gap Analysis Reviews, using agile methodology Wrote and edited Disaster Recovery documentation for company
Designed management and executive level communications, reports, training material related to technology incidents and a repository for the documentation, diagrammed and wrote a clear process to follow and storage for all documents/diagrams
Created JIRA Stories, JIRA tickets in the Ticketing System for changes to high-level signature authorities, WIKI pages and RCA Legal/Compliance Review Process
Arizona State University, Tempe AZBusiness Analyst Consultant Jan 2014 to May 2014
Conducted Sprint Sessions with developers and staff for deliverables; gather/extracted requirements from the technical resources, subject matter experts SME refining and wordsmith into the proper requirements, data dictionaries, and workflows for the ServiceNow, Service Catalog Created JIRA stories for administrator to add to the ServiceNow process; worked with Agile development methodologies and 2-week sprints for deliverables - accomplished ahead of schedule Completed the beginning stages of the implementation of IT Service Management (ITSM)Intel Corporation, Chandler AZBusiness Analyst, Technical Writer Consultant, Mar 2013 to Nov 2013 Met with SMEs and conducted JAD Sessions to gather information for development of managing multiple projects, created project plan of all needed documentation and training on all new processes
Wrote procedures for 2 teams, Highly secured area and documenting procedures for creation of licenses and KEY generators for the software; process was high security - Key numbers; generated and distributed to private and public users all over the world.
Wrote Disaster Recovery documentation as well as security processes
Organized SharePoint area and created a location for processes; main web page and WYSIWYG DITA Editor
Updated/edited 10 operational manuals and 2 user guides, stored on SharePoint
Led training sessions on new processes I wrote.
First Solar, Tempe, AZTechnical Writer Consultant July 2012 to Mar 2013 Wrote, edited, and created templates, in FrameMaker and Word
Diagrammed System illustrations of business network topologies setups in Visio Formatted and edited processes/procedures, Safety User Manual in Microsoft Word, FrameMaker 10, Visio and worked on Safety web site in SharePoint 2010
Cable One, Phoenix AZBusiness Analyst, Technical Writer Consultant Feb 2012 to May 2012 Documented processes for Security and helped team understand PCI requirements, helping obtain an extension on PCI DSS Compliant requirements, collaborating with Internal Auditor in Washington to deliver Identified audit trails and Involved in internal audit process Identified audit trails and Involved in internal audit process compliance services via the PCI documentation. Met with SMEs to create PCI DSS required processes and PCI expert in Washington via telephone to understand information necessary for Cable One to become compliant Worked with PCI Analyst and Project Manager to wordsmith correct verbiage for PCI Extension Form Developed checklist for project manager to obtain a clearer understanding of team status as to goals and to create a new project scheduleTSYS Acquiring Solutions, Tempe, AZTechnical Writer, Business Analyst, Web Documentation Consultant Feb 2011 to Dec 2011 Completed $1M project, PCI Software Development Kit; converted, updated and diagrammed SDK, 1,100-page document from RoboHelp to Author-It Re-wrote step by step processes that were user friendly processes for client and customers to follow Made adjustments to ccs files for PCI SW Development Kit; diagrammed XML table/codes in Visio; and imported into SDK; added XML code samples and new navigation methods with new software tool
Prudential Relocation and Real Estate, Scottsdale AZBusiness Analyst, Project Management Consultant Sept 2010 to Dec 2010
Managed, tracked, and updated all project information in Quality database system and SharePoint
Met with SME to gather information; designed/created process maps, process flows, and swim lanes using Visio and IGrafx software
Facilitated meetings online and in person with domestic and international locations, using conference room/Sametime; documented and completed processesIndependent - Consultant Sept 2008 to Sept 2010 Updated and created resumes, brochures and websites for clients as well as software and web applications training/troubleshooting; mentored in job search candidatesFreeport - McMoRan Inc., Formerly Phelps Dodge, Phoenix AZ
Business Analyst, Technical Writer Consultant Mar 2008 to Aug 2008 Updated FM MIS Help Desk company website links and company name changes using SharePoint, HTML, FrontPage, Microsoft Word, Excel, Adobe Acrobat and Paint
Utilized RoboHelp and FrontPage to develop websites, including framesets, menus, search engines and glossaries Re-linked and updated Excel spreadsheet of over 700 Help Desk live reference processes; analyzed documentation and templates for consistency and usability; and documented and diagrammed network architecture and standards
Reformatted, edited and re-wrote documents on website; created Software Requirements Specifications; and streamlined version control, documentation and revision control processes
US Airways, Tempe AZSenior Technical Writer Consultant Oct 2007 to Mar 2008
Managed multiple projects and tasks, created FrameMaker templates, rules for revision control, requirement; updated/enhanced IT documents with FrameMaker for IT Help Desk Document Control Created Certified documents for US Airways Generated key milestones and defined ownership of deliverables by initiating meetings with IT SMEs to define key activities for completion; created/generated project plan and ownership of deliverables, to enhance, create, and improve IT Help Desk ITIL Procedure and Process documentation
Created 7 PowerPoint presentations for IT Help Desk developers and new versions of Magic, internal software training material
US Foodservice, Phoenix AZSenior Technical Writer, Business Analyst Oct 2006 to Oct 2007 Wrote over 850 new processes and procedures, managed, organized and Wrote IT Finance Team processes using Microsoft Word, RoboHelp, and Visio and researching and verifying information to provide content for IT Standards
User tested all web documentation for consistency and usability
Met with and interviewed teams to document and diagram network architecture system and standards; met with clients, key leaders, SMEs to gather information and write policies and procedures for Finance and IT Departments
Diagrammed physical topology of the network and data flow between components Researched, prepared and edited technical documents; including process manuals Involved and assisted with Internal audits and compliance Wrote step-by-step procedures that included informational content and screen captures Documented access to various systems, diagrammed system setups in Visio Wrote Disaster Recovery processes for company
Wrote technical user materials, manuals and guides for network, software and hardware procedures Created Web Help and Flash Help documentation sites for the IT Team Wrote Automatic Clearing House ACH electronic transactions procedure for vendor payments and employee reimbursements Conducted JAD session to create and write Software Requirements Specifications hardware, software, use case, test case requirements, help text, and presentation materials Completed in-depth analyses on Remedy categories; used Excel for tracking information Developed, created, facilitated and co-led small training sessions online and in person for the developers and Help DeskTRAINING
Agile and ITIL Principles - Lynda.com RoboHelp 6.0 Training by Round Peg Corporation in Phoenix Basics of Crystal Reporting - US Food Service Software Engineering Process Group Conference, 2002, attended and assisted
Cold Fusion Training Class - Motorola University SEI Training and QSR Assessor Training - Motorola University ISO9000 Audit Requirements - Motorola University
EDUCATIONPhoenix College, Phoenix, AZBusiness Administration 64 Credits Phoenix College (4.0 honors)
|
