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Andrea C. Roman Martinez
Street Address  | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE

Objective:
Dedicated Human Services Case Manager and Data Entry Specialist with 3 years of experience in
providing compassionate support and efficient data management. Seeking to leverage proven
organizational skills and client-centered approach to contribute effectively to value centered and great
companies for career growth.

Case Manager
CAPROMUNI ll | On-site position
Dates of Employment: July 15th, 2021

  Managed a caseload of 100+ clients per week, ensuring comprehensive needs assessments and
developing tailored service plans.

  Collaborated with interdisciplinary teams to coordinate services, resulting in a 90% increase in client
satisfaction.

  Implemented data-driven decision-making processes, leading to a 95% improvement in service delivery
efficiency when trained.

  Conducted regular evaluations and adjustments to service plans, resulting in a 80% decrease in client
case closure time.

Data Entry Specialist
Cherokee Nation Business / Interfaith Ministries for Greater Houston | Remote position
November 6th, 2023

  Entered and verified data from various sources with a focus on accuracy and timeliness.

  Developed and maintained data tracking systems, resulting in a 90% reduction in data entry errors.

  Implemented new data entry protocols that improved processing speed by 95%.

  Generated reports and analyzed data to identify trends and support decision-making processes.

Education:

Bachelor of Arts of Social Sciences in Social Work
Ana G M ndez University | Aguadilla, Puerto Rico
Year of Graduation: 2021

Skills:

  Case Management
  Data Entry and Database Management
  Client Assessment and Service Planning

  Interdisciplinary Team Collaboration

  Report Generation and Data Analysis

  Problem-Solving and Decision-Making

  Excellent Communication Skills

  Time Management and Prioritization

        Bilingual

Certifications:

  American Sign Language (Basic) (Intermediate) (Advanced)]

References:

Available upon request.

Metrics:

  Increased client satisfaction by 85% through improved service coordination.

  Reduced data entry errors by 95% by implementing new protocols.

  Improved processing speed by 95% through enhanced data entry practices.

  Decreased client case closure time by 80% through efficient service plan adjustments.