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Qualifications SummaryProficient and seasoned Information Technology Professional with more than 20 years experience implementing and supporting various corporate IT initiatives. Successful in being the Face of IT during numerous IT projects and ensuring their success for all stakeholders. Experienced in Windows Server and Workstation administration, configuration, and support Knowledgeable in Network and Hardware configuration, management, and troubleshooting Ability to easily identify and resolve technical issues and concerns. Excellent communication and presentation abilityTechnical Proficiencies Windows Server 2022/2019/2016/2012/2008, Windows 10, 8 7, Red Hat, Ubuntu Active Directory, SCCM, SCOM, DHCP, DNS, WINS, DFS, GPO, IIS 5.0/6.0, Microsoft RDS Group Policy, Installation, configuration, Migration and deployment of Windows Server Hyper-V, VMWare vSphere 5, Dell EqualLogic SAN, EMC, NetApp Acronis, Symantec NetBackup, Symantec Backup Exec, Symantec Endpoint Protection Microsoft SQL Server 2005/2000, Microsoft Exchange 2013/2010/2007 Microsoft Office 2016, Office 2013, Office 2010 Service Now, ConnectWise Citrix XenDesktop 7.8, XenApp 6.5 Cisco Unified Communications Manager (Call Manager) and Cisco Unified IP phones Tandberg Video Conferencing and Tandberg Movi/Cisco Jabber personal conferencing Blackberry Enterprise Server, Apple IPhone, mobile phone supportEducation The Pennsylvania State UniversityManagement Science and Information Systems, Bachelor of Science, August 7, 1999IT Certifications Certified Virtualization Expert VMWare vSphere 4 MCSE Windows Server 2003 MCDBA SQL Server 2000 MCSE Messaging Exchange Server 2003 Citrix Certified Administrator Security+ Certified Professional Network+ Certified Professional A+ Certified ProfessionalProfessional ExperienceCrozer-Chester Medical CenterSystems Engineer, Upland, PA, July 23 January 24 Test and certify new versions of windows operating system providing better solution and integration for the applications like VMware and SharePoint. Develop and maintain windows platform for the server as a host, connected with multiple clients
Managed EMC SAN and NetAPP NAS within the environment Incident management with Service Now Implement regular checks for the status of servers including hardware and software. Maintain and support multi-site windows environment along with hardware and software configuration.Associated PressSystems Administrator, Cranbury, NJ, November 22 June 23 Focused on monitoring, supporting, and administering the enterprise Global Infrastructure environment including components of Active Directory Exchange/O365, Windows/Linux/VMWare, Azure and AWS
focused is on 24 X 7 monitoring and maintenance of these systems as well as responding to alerts and performing initial troubleshooting before escalating to System Engineers as necessary Incident management with Service Now Managed the Operations Control Center which was the escalation point for Customer Support, and the Global Help Desk. The System Administrator must evaluate issues escalated to the OCC, and either resolve issues, or escalate to the appropriate level 3 support teamInductothermSystems Administrator, Rancocas, NJ, July 22 October 22 Managed migration of an existing NetApp FAS2240 unified storage platform from our off-site location back into our production environment Managed several ongoing VOIP projects (deployed VOIP phones, worked with every department to setup VLANS for each individual administrative area) Incident management with Service Now Performed various other projects as assigned by Senior Systems AdministratorAbsolute CareContract Systems Administrator, Philadelphia, PA, May 22 July 22 Setup and configured laptops for new and existing users Managed security infrastructure and controlled access to the environment Incident management with ConnectWise Maintained Network and Server infrastructure to address only issues within the environmentDSM BiomedicalContact Systems Administrator, Exton, PA, January 22 April 22 To ensure the most effective and cost-efficient change and/or implementation of end user functionalities Provide L1/L1.5 support for setting up the infra in the site, including Workstations & Server build Provide hands & feet support for service providers during setup & troubleshooting for servers, network, storage, backup systemsPhiladelphia FightContract Network Administrator, Philadelphia, PA, December 21 January 22 Analyzing and figuring out the system needs of the organization Installing hardware and software for the network Planning a strategy to maintain system security on the computers and the network as a whole Training or directing users on the correct use of software and hardware within the systemCognizant Technology SolutionsContract Network Administrator, Branchburg, NJ, August 21 December 21 Provided overall Information Technology management expertise to lead support IT functions Managed the communications and functional working relationships between Information Technology and other departments within the organization Administrated and supported server hardware\software in a multi-server multi-platform environmentChristiana CareContract Network Administrator, Newark, DE, May 21 July 21 Work with end users and be helpful, relatable and pleasant while diagnosing and fixing there problems Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems Incident management with Service Now Determine the most cost-effective repair to minimize customer downtime Prepare reports for analysis of product failure trends and service issuesIndependence Blue CrossContract Network Administrator, Philadelphia, PA, February 21 April 21 Worked the I.T. department to support end users as they transition from working onsite to working remotely Deployed applications and reimaged systems using SCCM Incident management with Service Now Managed various aspects of the working environment to ensure that everything ran as smoothly as possibleEvergreen TechnologiesContract Voice over IP Deployment Technician, Washington Township, NJ, November 20 January 21 Deployed Cisco VOIP phones throughout the various school within Washington Township Worked with Network Engineers to resolve networking issues over the course of the project Supported end users to guarantee success of the project Administered users and phones with Cisco Unified Communications ManagerA.C. Moore
Contract Infrastructure Analyst III / Support Technician, Berlin, NJ, March 20 May 20 Aided the infrastructure department with supporting core server responsibilities and daily maintenance Provision, install, maintain and support Server hardware, software and operating systems Managed cloud servers and maintained cloud domain controllers for Disaster Recovery environment Managed Support and administration of IT infrastructure technologies, including but not limited to: Active Directory, Exchange, Office 365, VMWare 7.0 Used SCOM and Solarwinds to monitor performance of physical and virtual servers.
Panzer Solutions
Contract Migration Technician, Camden, NJ, December 19 March 20 Supported Active Directory environment and worked with SCCM to manage migrations from Windows 7 to Windows 10 Administered Office365 clients to ensure the transition from current to new environment was performed without any issues Managed customer expectations and worked with other technicians to make sure the migration project was completed successfully and on timeKokua TechnologiesContract Managed IT Support Administrator, Berlin, NJ, April 19 November 19 Provided remote support for customer s Infrastructure and End-User systems Managed VMWare environment and Office 365 clients for customer domains Successful at meeting all our customer s needs and maintaining a high level of quality for our contractual agreements
Incident management with ConnectWise Used several tools like Office 365, Windows Azure, AWS and SolarWinds to remotely manage the customer environments and provide the required IT support from our central location Managed Cisco 7965 Desk phones, Cisco 7937 Conference phones and VOIP InfrastructureAzzur GroupContract System/Network Administrator, Plymouth Meeting, PA, November 18 April 19 Managed and monitored network environments including backups and disaster recovery monitoring Administered active directory environments for production and disaster recovery domains Equipment management and maintenance (printers, servers, computers, phones, etc.) Backup support to the IT manager and assisted with IT planning and network systems designDavid s BridalServer & Storage Administrator, Conshohocken, PA, October 13 November 18 Administered all physical/virtual servers and storage to ensure the stability, security, and integrity of the organization s server infrastructure Managed VOIP Infrastructure and supported all the endpoints in the Environment
Assisted in developing Disaster Recovery plans and procedures to ensure the availability of the server environment and application infrastructure Used SCCM to deploy Windows Updates
Managed Citrix environment, optimized HP System Insight Manager and Integrated Lights Out configurationsAlbert Einstein Medical CenterContract Service Desk Technician, Elkins Park, PA, Summer 13 Provided after hours support for the hospital to roll out single sign-on solution for their environment Part of a team of admins who provided support using Novell Netware, NetIQ and other tools Albert Einstein Medical Center is a 24 7 environment and the service desk required additional support for all the employees who did not work traditional hoursBarclays Investment BankContract Server Administrator, Wilmington, DE, July 13 - October 13 Provisioned, installed and maintained Windows server hardware, software, and operating systems Supported and administered various Microsoft technologies, including, Active Directory, Microsoft Exchange (2010), SharePoint, SCOM, and SCCM Maintained key business proprietary and third-party applications within Citrix and VMWare environmentsPhiladelphia Energy SolutionsContract Network Administrator, Philadelphia, PA, April 13 July 13 Supported migration of over 1,000 users, computers, and email accounts from Sunoco to the new Philadelphia Energy Solutions Infrastructure Managed printer migration and carried out the deployment of new Windows 7 computer company wide hardware refresh using SCCM Provided second tier support for Help Desk to discover trends and provide solutions for problems affecting end usersCozen O ConnorContract Network Administrator, Philadelphia, PA, January 13 February 13 Provided 2nd tier support for Active Directory, Microsoft Exchange, and Windows Server 03/08 Updated system documentation and knowledge base in an effort to increase the IT efficiency Audited physical and virtual servers to ensure IP settings, anti-virus agents, and system monitoring agents were working properly and up to dateSunGard Availability ServicesPer Diem Disaster Recovery Support Specialist, Philadelphia, PA, December 12 September 13 Regularly requested to assist disaster recovery tests for large clients with hundreds of servers Validated servers to make sure Operating System installations were performed accurately, system settings were configured properly, and data restored were done correctlyUnited Computer / All CoveredWeekend Support Technician, Mount Laurel, NJ, August 11 October 14 Provided remote support for clients and assisted with various projects that could not be completed during normal business hours Aided other technicians with Exchange migrations, software deployments, system management tasks, Active Directory support, mobile phone issues and normal remote support issues Performed security assessments and audits on customer servers to ensure complianceActelion Clinical ResearchIT Specialist/Administrator, Cherry Hill, NJ, August 07 November 12 Maintained Active Directory Infrastructure, Apple IPhone, Blackberry phones, anti-virus protection, disaster recovery, remote connectivity, power management and Tandberg V/C Units Managed Cisco 7965 Desk phones, Cisco 7937 Conference phones and VOIP Infrastructure Managed Cisco Unified Call Manager for users to ensure the local implementation was successful
Managed Windows client deployments using SCCM and IPhone deployments using Mobile Iron Setup and administered VMWare infrastructure for production and test environments Supported Horizon View infrastructure for remote users Primary support contact for migrations from Lotus Notes to Gmail and Blackberry to IPhone
Rumsey Electric CompanyLead Network Engineer, Conshohocken, PA, March 00 August 07 Lead a team of Network Engineers in the support and maintenance of corporate headquarters and 38 remote branches Administered the Citrix server farm to deploy virtual applications for hundreds of Citrix clients Provided Tier 3 support for the Eclipse business system and our Windows Infrastructure
Directly involved in the decision-making process for all areas of our corporate IT environment |
