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Click here or scroll down to respond to this candidateCandidate's Name
Edina, MNSUMMARY:Proven experience in customer service, sales, and consulting while working with medical claims and insurance.Hands on experience in processing insurance policies and related documentation to ensure accurate and efficient flow through the appropriate processing systems.Strong experience with data entry/ transfer along with ensuring accuracy, timely response of outstanding customer issues.Consistently met or exceeds expectations while being recognized by management for ability to build and maintain strong customer relationships.Good computer skills with strong data entry experience maintaining the integrity of the customer databases.SKILLS:Customer ServiceInsurance ProcessingMedical ClaimsSalesMicrosoft Office Tools: Word, Excel, PowerPoint, OutlookRight-FaxData entry, record managementMS TeamsPROFESSIONAL EXPERIENCE:Securian Financial - St Paul, MNBusiness Operations Rep Nov 2023 to Feb 2024Processed incoming paper applications and group conversion applications in a timely and accurate manner.Processed client communication for canceled files and lab requests using standardized templates.Entered correct name, address, and associates correct information from the client file.Recorded the receipt of underwriting and administrative correspondence in production system (Vista).Matched the incoming information to the correct client.Ensured client is correct by checking various information (e.g.., date of birth, social security number)Applications Processor May 2023 to July 2023Entered group applications accurately and in a timely manner.Entered required data with a high degree of accuracy. This will include a variety of form types or electronic files, such as but not limited to applications, withdrawal requests, basic billing, personal information changes, authorizations, coverage verifications, and return mail.Assisted with streamlining workflows and providing excellent customer service that meets or exceeds our customers' expectations.Placed Outbound administration follow up calls.Supported and responded to team Inbox.Life Underwriting Sr Rep Dec 2022 to Mar 2023Performed underwriting support for the underwriters.Worked with life insurance policy applicationsThoroughly looked over the applications and transferred data/ information from one program to another for the underwriting process to send to the underwriters.Prime Therapeutics Eagan, MN Oct 2021 to Mar 2022Data ProcessorProvided coverage during a Leave of absence.Entered Healthcare Provider and Patient information into secure system.Data entry of medical claims cases and medications.Providing PHI documentation and reporting to clients to stay HIPAA compliant.Sorting of Inbound communication (Faxes, letters, phone)Utilized Right-Fax, Excel, Word, and Microsoft teams.Kris Lindahl Real Estate Plymouth, MN Aug 2020 to Mar 2021Inside Sales RepresentativeFielded inbound and outbound calls with prospective clients inquiring about purchasing and selling real estateProviding exceptional Customer service and presentation of services in each call that result in new prospects for agents.Scheduling and assigning appointment to agents in the correct region/zone.Communicating professionally to prospects via phone, email, and virtual platformAbility to multitask between different technical platforms.Achieved 100%+ of sales quota monthlyVan Wagenen Eden Prairie, MN Aug 2018 to Feb 2020Customer Service RepresentativeTalked with customers, agents, and clients by phone and/or web to answer insurance related questions regarding related accounts.Followed-up when needed to ensure accuracy of information, timely response of outstanding customer issues.Assisted customers with problem resolution to ensure all insurance requirements are met and verify and enter the correct information into spreadsheets and databases with accuracy.Processed insurance policies and related documentation to ensure accurate and efficient flow through the appropriate processing systems.Maintained the security and confidentiality of the facility, computer system, programs, customer and client information.Morries Automotive Group Minnetonka, MN June 2015 to Mar 2016Business Development Center RepresentativeInput sold and unsold customers into CRM and follow-up as neededInput e-mail leads into CRMInput and logs all activity regarding customer contactUpdates customer recordsUsing company-approved scripts, applies basic guidelines and makes out-going callsUsing developed questioning and listening skills, secures and schedules customer appointmentsCommunicates scheduled appointments to proper company representativeManages, maintains, and updates customer data baseGenerates and maintains prospects from customer data baseResponsibility for ensuring and maintaining the integrity of the customer databases.L-Brands (Victorias Secret) Sep 2014 to Mar 2015Sales Associate (Seasonal)Ensured exceptional service in accordance with L brands corporate standards for excellence.Provided personalized assistance to customers with the goals of ensuring a positive experiencePositioned merchandise for maximum display effectiveness.Effectively marketed credit card accountsPearson Vue Bloomington, MN Sep 2006 to Feb 2012Customer Service RepresentativeScheduled Exams for student certification.Phone and email-based client interaction and customer service.Demonstrated proficiency using multiple workforce applications.Promoted product portfolioAchieved daily performance expectations.Identified and promoted sales lead opportunities.EDUCATION:High School DiplomaIrondale High School New Brighton, MNCERTIFICATE:Certified Nursing AssistantAnoka Ramsey Community College |
