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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Director Sales / Director OperationsDramatic Revenue Gains Significant Continuous Improvement Optimal Customer Relations Accomplished, focused leader with solid record of driving significant top and bottom line growth by strategically aligning organization and products with client needs. Expertise in operations management, long term continuous improvement strategies and maximizing returns by obtaining optimal performance from all team members through hands on training and superior accountability. Proficient at developing and implementing sales organization overhauls to optimize efficiency / productivity and ensure ideal market position. Highly motivational manager, adept at recruiting, hiring, mentoring and piloting goal driven sales teams to consistently meet or exceed established quotas. Trusted business partner with broad, in-depth operations knowledge and experience; proven ability to assess problems and quickly implement solutions. Dedicated to achieving both long and short-term organizational goals.Selected Achievements Developed and implemented process improvements resulting in continuous improvement and quality (Liquid Telecom) Liaise with IT to implement sales automation, sales planning, sales forecasting and PDCA cycle (SAP) Developed and implemented on going and progressive training resulting in improved sales metrics (Cisco Systems) Developed and implemented balanced scorecard to track quarterly metrics and grow the sales operations (Linksoft) Established continuous improvement initiatives to improve operational and compliance requirements Developed and implemented organizational training to support and enhance sales operations (Kenya Data Networks) Turned around operation through quality management systems from $300,000 to $2.5M annually (ADT) Established new inbound loading procedures, more pieces per trailer, reducing TOFC costs by $1.2M (UPS) Developed electronic training manual for $42B company, nationally deployed to 500 sales consultants (SEARS) Improved employee relations index from 68 to 74, customer service index from 82 to 86, reduced second requests$250,000 annual savings (HOME DEPOT) Spoke to Chamber of Commerce (4400 members) as a labor relations expert, resulting in becoming highly recruited for Labor relations training and guest speakingAreas of Expertise` Customer Relationship Management Team Leadership Behavior Modification Operations Oversight Budget Management / P&L Project Management Policy / Procedure Development Negotiations / Communications Sales Management Staff Mentoring / Training Total Quality Management Strategic Planning PROFESSIONAL SUMMARYAmerican Management Services 2019 to PresentBusiness Consulting Small Business ( $5M to $200M) Regional DirectorB2B Sales C-Level and Business Owners (profit improvement initiative) Provide Pathway for On Site Analysts, followed by On Site Consultants Consulting Services ranging from $100K to $500K(Continued, page 2)Candidate's Name page 2SPECTRUM BUSINESS 2017 to 2019Internet / Voice / VideoRegional Sales ManagerManage sales team for SMB direct sales for Massachusetts and Connecticut Market share, retention, new acquisitions, profitability Moved region from last to first in the Northeast in one year ADT Security SystemsSecurity solutions for small businessSales Manager 2016 to 2017 Lead sales team in sales, close ratio, business development and revenue Anticipating move to senior management May 2017NRG ENERGY HOME SOLAR United StatesSolar energy distribution throughout the United States Director Solar Service Operations 2015 to 2016 Manage service operations on an enterprise level covering the United States Drive IT to automate internal business processes and drive continuous improvement Lead service managers to minimize pre-installation service and eliminate post service Develop managers, internal procedures, continuous improvement, standardized process JONES CONSULTING LIMITED East AFRICAFull service consulting services-advancing Africa one business at a time Director Sales / Operations 2009 to 2015 Lead team of consultants to transform business in East Africa for Quality Management Systems, World Class Customer Service, World Class Sales Operations training and Performance Management Top 100 Companies in East AfricaINTERNATIONAL PROFIT ASSOCIATES North AmericaTwo destinations weekly throughout North AmericaSenior Business Analyst 2006 to 2009 Provided consulting services for SMBs and large Corporations In only a day and a half, sold consulting services ranging from $25,000 to $250,000 Provided guideline and project emphasis for consultants HOME DEPOT New EnglandNations largest home improvement company ($92B)Operations / Sales Manager 2004 to 2006 Oversaw $100M budget and installation of windows, siding, roofing through 35 project managers, 25 project coordinators, 6 installation managers a 600 installers and 100 sales representatives. Ensured monthly install backlog ($8M), profit and loss, customer service and overall company scorecard SEARS New EnglandAt Home Services division of $42B Retail CompanyDistrict Sales Manager 2002 to 2004 Oversaw sales team of 17, 20 % increase in annual sales, led N.E. in close ratio at 28% Developed and implemented electronic sales training manual to 500 consultants nationwide Led Northeast in service contracts with 92% of all sales(continued page 3)Candidate's Name page 3SIGNTRONIX New EnglandNations largest advertising company for outdoor lighted signs ($4B) District Sales Manager 2000 to 2002 Recruited, hired and trained sales team throughout New England Set record for most sales by a new district manager: $180,000 in first month Most consecutive weeks earning $2K or moreEDUCATION & PROFESSIONAL DEVELOPMENTMS, Quality Management Systems Anna Maria College (3 courses remaining) BS, Rehabilitation Springfield CollegeTraining / Seminars: Total Quality Management Service Recovery Trust and Teamwork Manager Leadership Skills Senior Business Analyst Certified Managing from the Heart Business Plan Development Professional Selling Skills ASSOCIATIONS & AFFILIATIONSBoard of Directors South Shore Chamber of Commerce (Second largest in MA) Mass Housing Certified Vendor and ContractorMember of Various Chambers of Commerce |
