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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Tell: PHONE NUMBER AVAILABLE Email:EMAIL AVAILABLESummary:An accomplished professional with a proven track record of producing results in a wide array of fields specializing in sales, marketing, and operational management. Effectively manages projects from concept to completion. Applies excellent sales, management and marketing experience to meet strategic goals.Professional Experience:TD Bank, Shady Grove MD 2021-PresentSenior Customer Service (Certified Consumer Lending) (Notary Public)Actively follow up with existing customers at least every three months to look for cross sell opportunities also help them with their financial Goals.As a Small Business Champ for the Store I actively did the blitzing with my store manager to drive business.Outbound Calling / Salesforce/Calls Consistent with Salesforce calls by utilizing outlook calendar to make sure contact minimum 10 customers every day.I was recognized as Employee of the quarter for three times from 2021 to 2022 and was nominated for 2021 & 2022 WOW Star for the region.TD Bank Financial Services Associate (Float) (Capital Region) 2018-2021Provide Legendary Customer Service while offering financial advice and selling TD Bank products and services to new and existing Customers. Looks for every opportunity to deepen Customer relationships by asking probing questions and offering appropriate additional products and services.Responsible to have knowledge of and sell the wide variety of products and services, including loan and mortgage products.Contribute to the growth of the business by developing and deepening the new and existing Customer relationships and responsible for meeting and exceeding specific, individual and team based business goals.Responsible for the entire service process in the Store, which includes responsibility for over the counter transactions and more complex sales and service questions and requests.TD Bank, Germantown MD 2014-2018Senior Customer Service (Certified Consumer Lending)Actively follow up with existing customers at least every three months to look for cross sell opportunities also help them with their financial Goals.As a Small Business Champ for the Store I actively did the blitzing with my store manager to drive business.As Bank@Work Champ I was able set up three B@W events every month and as a result store was able to meet and exceed the unit goal every quarter. I represented the bank to work with not for profit organization to set up Affinity and WOW Zone Event to promote TD Bank Culture and mission within the communityOutbound Calling / SoCalls Consistent with Socalls by utilizing outlook calendar to make sure contact minimum 5 customers every day.I was recognized as Employee of the quarter for three times from 2016 to 2017 and was nominated for 2017 WOW Star for the region.I was ranked number 1 CSR based on my Sales Revenue within the Market for Q2,Q3,Q4 last year.I was chosen and attended the Regional Development Training program and was successfully complete the training as of 04/2018.Conducted activities that encouraged participation in bank loan application processes, various types of bank accounts, and services/productsCoordinated activities for the staff, to include placing weekly orders for branchs currency flow and monthly projected bank needs to keep branch under its required limits Counseled current and prospective clients regarding bank services, personal financial management, loan applications, and important consumer affairs Assisted, implemented, coordinated, and oversaw a variety of management programs and activitiesProficiently performed bank teller functions, such as handling deposit, transfers, and withdrawalsDeveloped internal administrative policies and procedures to ensure proper monitoring of transactionsMedifast Weight Control Centers, Rockville, MD 2010 Jan. 2014Center ManagerDirectly responsible for achieving all sales goals, including new enrollments, client retention, client results and achieving key metrics (Conversion, Booking, Closing %) in one of Maryland's top producing CenterConduct sales consultations, overcame obstacles with clients, and provided high degree of client engagement and serviceLead client outreach efforts to acquire referrals and improve client retention, including successful Open House programsMonitor program results for accurate application of the program by team members and clients, providing counseling as neededManage and lead associate relations including conducting weekly team meeting, planned staff scheduling, performance management, interviewing and training, inventory control, cash managementResponsible for operations management including inventory control, cash management, and full P & L responsibilities.Active participant in weekly/monthly District MeetingsAs Act as Corporate Training Center for new hires throughout the DistrictActive in local business community including Chamber of CommerceWinner of the 2012 & 2013 Best of Rockville City Award for exceptional marketing success in their local community and business categoryTD Bank 2009- 2010Customer Service Representative (Certified Consumer Lender, Marketing Liaison)Conducted activities that encouraged participation in bank loan application processes, various types of bank accounts, and services/products.Proficiently performed bank teller functions, such as handling deposit, transfers, and withdrawalsDeveloped internal administrative policies and procedures to ensure proper monitoring of transactionsLA Weight Loss Center 2002-2009Center Manager and Operational Manager/Area Supervisor, Rockville/ San Diego CAManaged daily operations of one of the most profitable regional centers serving Over 200 clients per weekIncreased sales revenue in Gaithersburg and Rockville center by 300%Consistently ranked among top sales persons in the DC Metropolitan area and 700 centers nationwideDeveloped and implemented new restarts procedure, resulting in increased revenue for the centerSold company services through presentations to prospective and current clientsSupervise office staff; recruit, train and develop new employeesCounsel clients on personal weight loss management, conduct daily visits, monitor client files and medical history charts, and resolve client issues and concernsComfort Inn Hotel 2000-2002Sales ManagerResponsible for all opening sales efforts for the Grand Opening of the Comfort Inn Hotel, Gaithersburg, MDAssisted with market analysis, opening budget plan, planning and executing an effective Sales BlitzObtained new clients such as SMERF (Social, Military, Education, Religion, Fraternal), Tour and. Travel and Corporate clients from conducting effective sales programAttended Trade shows such as ABA, Travel ExpoSelected to assist sister properties with Sales Blitz training and implementationEducationUniversity of Tehran, Institute of Professional Photography, Tehran IranB.A in Photography and Video Production, Journalism and Communications 1982Minor in Business Administration and Management and Marketing, Accounting, 1982Computer Skills Microsoft Office Suite (Word, Access, Excel, Outlook), Internet research, photography and videography softwareForeign Language Farsi and English |
