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Click here or scroll down to respond to this candidateSummarySkillsExperienceCandidate's Name
DuPont, WA 98327PHONE NUMBER AVAILABLEEMAIL AVAILABLEWWW: Bold ProfileLoan Servicing Specialist II with over 17 years of experience in the banking sector, specializing in loan processing, collateral management, and customer support. Proficient in handling complex transactions, including payoff statements and loan advances, ensuring accuracy and compliance. Demonstrates strong attention to detail in maintaining loan collateral files and digital imaging, contributing to operational efficiency and high-quality service delivery.Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail orientedResearch and troubleshooting skillsAccounting experienceDependable, hard worker and teamplayerSeptember 2023toFebruary 2024Heritage Bank TacomaLoan Servicing Specialist IIProvided support to internal & external customers over the phone and email Process loan payments, incoming wires and loan advances Calculate payoff statements upon request by determining release fees, prepayment penalties and coordinate partial release payments with escrow companies Post payoff transactions accurately to loan system Process the release of all types of collateral and supporting services in a timely manner.June 2019toSeptember 2023Columbia Bank Tacoma, WALoan Support Specialist IIIRelease collateral on paid loansMonitor and review system reports, taking appropriate action as needed Track pending collateral itemsMaintain all loan collateral files in a secure location. June 2019toSeptember 2023Columbia Bank Tacoma, WADigital Imaging Specialist IIReceive and Image original loan documents to AccuAccount Make any necessary changes within the core system (Precision) regarding ticklers File original loan documents into the appropriate client file and/or Note cabinet Image and archive old loan filesPerform Quality Control on teammates workMaintain two bankwide email buckets by answering questions from the lenders, pulling requested files/notes and imaging documents sent through email to the appropriate client accountCreate monthly team calendar.April 2012toJune 2019DaVita Inc Tacoma, WAReimbursement SpecialistWorks with facility, admissions, Insurance Management Team and the Veterans Affairs Office for patient insurance coverage information Verifies patient insurance with the Veterans Affairs Office for medical benefits including eligibility and consults related to kidney dialysis Manages a patient's insurance coverage is set according to the specifications of the contract between DaVita and the VAReviews registration denials to determine root cause Resolves patient account errors to help prevent registration denials Review reports on a daily basis to ensure all modality changes, transient, transfers, and modifications have the necessary VA authorizations on file Work with the Veterans Affairs Office's across the country on an annual basis to obtain authorizations for all the veterans during the renewal season. April 2012toJune 2019DaVita Inc Tacoma, WACredit Balance SpecialistAnalyze billing claim transactions, submit cash corrections, complete service tickets submitted by other teammatesReview credit balances in billing system for governmental and non-governmental payers; submit adjustments, refunds, transfers and/or retractions Accurately key Medicare retraction packets for teammates in a timely manner Receive and/or respond to calls from payers in a timely manner. April 2012toJune 2019DaVita Inc Tacoma, WACash PosterBalance and accurately post cash payments, and credit card payments to patient accounts and general ledger accountsReview and post rejected itemsAnalyze and research items that have been placed in the Miscellaneous bucket and create corrections as neededParticipated in gathering the statistical sampling of QA data for the Cash Posters Responsible for Daily Productivity Reporting and Daily Batch Updates for the team Run daily reporting for the Unapplied Team.November 2011toJanuary 2012Sound Credit Union Tacoma, WAAccounting RepresentativeCash management of the Federal Reserve Bank accounts Process incoming wiresLoan adjustments and/or corrections for membersReconcile general ledger accounts.April 2007toNovember 2011Commencement Bank Tacoma, WAOperations OfficerBalance general ledger accounts on a daily basis; perform daily and monthly reconcilements of bank controlled accountsAnnual IRS Reporting - 1099, 1098, 5498; document and maintain garnishments, levies, subpoenas, notice and order to withholdsCollect invoices, determine which general ledger account(s) they should be paid from; input the invoices into the Accounts Payable software and have expense Education and TrainingVolunteer Workchecks drawn outSupport the Information Technology team by providing computer desktop support to bank staffSecurity Administrator on the main software and applications that are used within the bank, providing user access, password resets, troubleshoot user access issues; annual system access audit for all employeesAudit new accounts for proper set up, review reports for dormant accounts, customer corrections, overdrafts, rejects and adjustments. June 1989 Mount Tahoma High School Tacoma, WAHigh School DiplomaRelay for LifeEmergency Food Network |
