| Candidate Information | | Title | Customer Service Administrative Support | | Target Location | US-FL-Jacksonville |
| | 20,000+ Fresh Resumes Monthly | |
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| | Related Resumes Customer Service, Administrative Assistance, Medication Technici Jacksonville, FL Customer Service Administrative Assistant Jacksonville, FL Customer Service Administrative Assistant Gainesville, FL Administrative Assistant, Customer Service Representative, Data Jacksonville, FL Administrative Assistant Customer Service Jacksonville, FL Customer Service Administrative Assistant Jacksonville, FL Administrative Assistant Customer Service Jacksonville, FL |
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Click here or scroll down to respond to this candidatePROFESSIONAL PROFILEHighly skilled and results-oriented professional with solid experience in administrative support, implementing professional standards, and establishing a good rapport with both co-workers and clients. Proven ability to assess and manage complex obstacles; viewed as a strong troubleshooter that you can rely on to get the job done. Advocate for systematic planning and monitoring of organizational and operational risk in support of proactive implementation of continuous quality improvement efforts. Successful in intense and demanding environments, providing decisive team leadership and structure with a track record of collaborating and working with a diverse portfolio of stakeholders.CORE COMPETENCIESEnergetic Work Attitude Excellent Customer Service Friendly and Professional AttitudeExcellent Communication Conflict Resolution Expert Excellent Interpersonal SkillsEthical Behavior & Integrity Highly Organized Professional Critical Thinking AptitudeProblem Solving Personal Creativity Effectiveness Details-OrientedDecision Making Time Management Aptitude Work Under PressureAnalytical and Organizational Skills Computer Proficiency Quality ManagementPROFESSIONAL EXPERIENCECustomer Commercial and Corporate RepresentativeCitibank Jacksonville, FL August 2022-PresentRoles & Responsibilities:Continuously partner with Citibank Management to provide feedback and recommendations on operational issues to assist in implementing strategies to improve customer service, exceed metric goals and increase employee morale.Perform administrative support on special projects to assist leadership in making executive decisions in support of increasing organizational efficiency.Draft correspondences in response to inquiries and documentation request that become official company record and assist with continuous process improvement.Specialize in providing detailed, accurate and personalized consultations for customers in order to determine an appropriate course of action to include determining resources needed to appropriately resolve individual customer needs.Organize customer information and account data for business planning utilizing Microsoft suite and other applications necessary to assist Citibank account holders.Security and Safety SpecialistAllied Security Atlanta, GA October 2020- December 2021SunStates Security Atlanta, GA November 2018- October 2020Allied Security Atlanta, GA August 2016- November 2018Roles & Responsibilities:Served as the first point of contact for employees and visitors into various building; issued temporary or permanent access badges to include authorization into restricted areas of assigned building.Provided exceptional customer service while demonstrating proficiencies in telephone and front-desk reception capabilities within a high-volume environment.Ensured customer satisfaction by answering patrons' questions and escorting and or directing them to different areas of the building utilizing various tracking logs needed to generate daily activity reports.Under the supervision of the on-duty manager, delegated assignments and tasks to team members in order to enhance strategies needed to improve customer service, drive safety enforcement and increase organizational efficiency.EDUCATION BACKGROUNDGoose Greek High School, Goose Greek, South Carolina June 1998High School DiplomaREFERENCESAvailable on request. |
