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PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryDetail- and results-driven professional with a BA in Human Resources Management with over 20 years experience working as a Project Manager (20 years at Sprint, 1.5 years at Ericsson managing network projects for Sprint). Developed products and services and launched enterprise-wide projects in excess of $20M. Skilled in managing cross-channel teams, interviewing subject matter experts, root cause analysis, RFP submission as the SME, issues resolution, risk mitigation, identifying customer and technical requirements, working with all levels of management and vendors, and effectively navigating the scope and scope change requests of any project.Possesses key attributes to being a vital resource and contributor to any work group: 1) fast learner and critical thinker, 2) high value of personal accountability, 3) highly professional in working independently and as a team player and 4) strong interpersonal, communication (written and verbal) and negotiation skills, 5) and ability to effectively multi-task with different projects and meet deadlines. Has the aptitude to manage any size project, while paying close attention to fine details and deliveries. Ensures accuracy and timeliness of end product with flawless execution.EducationMidAmerica Nazarene University  Olathe, KansasBachelors Degree in Human Resource ManagementCertifications / Training / Professional MembershipPMI  Project Management Professional Certification Program (PMP)  Completed five PMI courses focused on the PMP exam.PMI  Completed the PMP Pre Course in preparation for PMP certification testing.George Washington University  Achieved Masters Certificate in Project Management, January 9, 2002.Professional Membership:Project Management Institute (PMI)  Orange County ChapterProject Manager Tools:Microsoft Office Suite:Project, Word, Excel, PowerPoint, Visio, OutlookMicrosoft SharePoint, SprintVision, Clarity, Sprint DocShareMethodologies:SDLC, Waterfall, WBS, Information Mapping, Working Knowledge of Agile Scrum and JiraProfessional ExperienceIndependent Contractor  Customer Service Nov 2019 - PresentDeliver for Amazon Flex and other delivery companies.Interact with customers and company to resolve delivery issues.ColdPoint Logistics  CSR  S/R Oct 2018  Nov 2019Maintain customer SKU / billing, customer schedule and create POs for inbound loads using Cadence.Track inbound/outbound trailers and manage the status of each using YMS.Communicate with corporate, customers and drivers via business letter writing / emails and in person to resolve issues with domestic and international inbound / outbound loads.(Contractor) Yoh / Sprint  Project Coordinator II Nov 2017  Apr 2018Project Managed / drove construction (SprintVision) schedule via weekly meetings and daily communication with vendors and internal teams to obtain status updates, identified root cause / performed issue resolution and resolved concerns.Project collaboration with cross-channel teams that included Sprint, Ericsson, vendors and site managers.US Bank  Voyager Fleet Card  Cust Service Rep III Aug 2017  Nov 2017Maintained/troubleshot commercial fleet card accounts, processed invoices, managed merchant accounts, processed card/PIN requests, produced card/invoice reporting, and provided support functions for commercial fleet card customers and Voyager-approved merchants.Effectively communicated with customers and cross-channel teams to resolve complaints and minimize conflicts.Ascensus  Data Analyst Nov 2016  Aug 2017Processed, troubleshot and provided quality checks for incoming college and retirement investments.Worked with Charles Schwab, Vanguard and others to adhere to federal mandates.Effectively managed Trade Date schedule to ensure all investments were deposited in appropriate banks on time.(Contractor) Managed Staffing / Alcatel-Lucent (ALU) / Feb  Dec 2015Sprint Nextel  IT Project ManagerLTE/CDMA TriBand Opto Project to manage ALU vendor team  800 CDMA, EVDO, 1.9 LTE/CDMA and 2.5 LTE optimization of ALU systems in the Sprint network.Managed ALU RF engineers, reporting and completion of opto work that included optimizing site configuration and meeting KPIs for LTE, CDMA / voice, EVDO / data, HO successes, regulatory compliance, parameter compliance.Finished ahead of schedule in Phoenix/Tucson-Yuma market, was on target for Hawaii and Las Vegas.Used SharePoint to manage project schedule and Tableau extensively for data reporting.(Contractor) Yoh / Ericsson / Sprint  Project Manager II Apr 2012  Dec 2013LTE / 4G  National Platform / core data network projects.Managed simultaneous projects in Ericsson Project Management Organization (PMO) group.Installed/deployed DSR (DRA) to balance the data load and increase MPSs for LTE traffic  new core element  swung traffic and peered to network interfaces / network elements.Customized DRA software for Sprint network and upgraded it to 4.0 after initial installation. Managed LTE Outbound Roaming project to order / install routers, PGWs, firewall cards, Netscout and Calea hardware and took project through field integration testing (FIT).Managed circuit migrations to move vendor traffic to new POPs, managed project to move vendor off old NNI to new Abrazo C.Matrix-managed cross-channel team members from Corporate Security, NTAC, RNET, Switch Ops, Installation PMs and managers, Test Ops, Field Ops and Engineering.Used ETS, Atlas (AOTV), Netcracker / NRM, Siterra, Sprint DocShare and SDMS as resource tools; SMRT, SSTAT (FOTASK) and CMC ticketing systems for assigning work in the specific areas in the network; and Sprints SharePoint (monitoring of some projects) and Clarity to manage all aspects of PMO projects, including, but not limited to, project assignment, status, issues resolution, updates and resource allocation.US Bank / Voyager Fleet Card  Cust Svc / Account Mgr. Jul 2011 to Apr 2012Maintained/troubleshot commercial fleet cards, processed invoices, managed merchant accounts (assigned to Sears and others), processed card/PIN requests, produced card/invoice reporting, and provided support functions for commercial fleet card customers and Voyager-approved merchants.Used AS400 and US Bank online portal for maintaining customer/card information.Effectively communicated with customers to resolve concerns and minimize conflicts.Freelance Writer / Journalist Aug 2006 to Jul 2011Freelance journalist for Fox News website and local Gardner News; technical writer for SEO PPC Plus.Wrote online technical, legal and business content for a variety of companies using CMS via WordPress.Signed non-disclosure agreement to write for business college-level curriculum for Oxbury Publishing and Wiley Publishing.Contract Opportunities  Project Management Nov 2005 to Aug 2006Sprint/Nextel  Project ManagerProject managed Samsung vendor for EVDO integrations enabling 4G speeds for Sprint CDMA customers. Team members included ND&E, Provisioning, RF Engineering, Switch Ops, Site Development, Field Ops, Samsung vendor and others for DFW and Atlanta markets. Facilitated all aspects of the project to include resource management, managing $6M+ budget, troubleshooting, status updates, risk management reporting and driving the markets to meet schedule for ordering, installation and acceptance deadlines. Used MS Outlook, Excel and PowerPoint extensively to report and update management / upper-management and team members on progress of markets. Conducted weekly conference calls with market teams.Sprint/Nextel  Project ManagerProject Manager for National Regulatory for the integration of all regulatory processes for the Sprint and Nextel merger. Identified Siterra best practices to incorporate and develop for the Sprint/Nextel merger. Went through entire process from search ring to on-air and came to agreement as to which processes should be kept. Completed the project in three months, instead of the projected 18 months. Stakeholders on regular calls included RF Eng, Site Dev, Legal and other subject matter experts. Referenced Siterra to ensure all Sprints regulatory processes were included from search ring, airspace analysis and erecting crane, to FAA approval, FCC compliance, construction installation and on air.Davis Construction Inc  Construction PM June 2002 to Nov 2005Managed all incoming projects, identified customer requirements, studied engineering drawings, blueprints and sketches to determine estimates for jobs. Worked directly with business customers to identify root cause analysis, customer needs, resolve complaints and mitigate conflict.Created RFPs for large business customers.Provided monthly reporting to CEO for status and completion of projects, including bid vs. expense, using MS Word, PowerPoint, Visio and Excel. Increased annual gross sales by over 500%.Selected as one of four businesses in the U.S. contracted by O'Reilly Auto Parts for asphalt construction needs.Approved as a sub-contractor for J.E. Dunn.Sprint  Program Manager III Oct 1994 to June 2002Program manager for a cross-functional/cross-channel team of 25+ individuals from all Sprint major business units and levels of management for the reconstruction and reintroduction of Sprints telecommuting program.Developed products and services for the external customer  from Feasibility to implementation  for Bell Atlantic and Ameritech.Created documents applicable to project development  feasibility, design and customer requirements, intent-to-invest documents and business cases, along with flow charts and methods and procedures.Identified documentation needs and defined and documented business systems specifications for technical and non-technical personnel and trained on same.Participated in the creation and implementation of enterprise technical documentation to enable support for data customers. Created standard M&Ps and best practices for technical support and trained on same.Introduced newly launched products and services to the enterprise via brownbag and in-person presentations to all levels of management, including upper and executive management (CEO and CFO).Used data analysis to identify metrics and key performance indicators (KPIs) to gauge and publish group success.Facilitated Business Process Improvement (BPI) teams to perform root cause analysis to fix and streamline business processes and promote overall business revenue.Worked extensively with Legal (Sprint attorneys) to develop legal language for all projects.AccomplishmentsMet deadlines on all projects, completed over 50 percent prior to due date.Effectively managed budgets on all projects and over 60 percent were delivered under budget.Sprint Quarterly Excellence Award for implementing a billing process for a wholesale product offered to RBOCs that was previously unbillable since its inception  potentially increased company revenue by $1M+ annually.Saved Sprint in excess of $100,000 annually in soft costs  developed and published standard process mapping, work flow processes and documentation in accessible portals for telecommuters/managers enterprise-wide. Program was approved for all MBUs, achieving a One Sprint initiative.ReferencesAvailable upon request.