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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFILEI am a very detailed and people oriented person. My passion for helping people along with succeeding in the customer service career makes me a valuable asset to your company. Not only do I strive for quality and a pleasant experience for every customer/member and/or team member and co worker i come in contact with that walks through the door or over the phone, but i am confident in my thoroughness, accuracy, and understanding of procedures, customer service, windows, multi tasking, etc. I thrive of off working well with others or alone in fast paced environments that may or may not constantly be changing as well as a proficient problem solver. My experience combined with my drive, passion, and upmost respect for this field and those in it, motivates me to be the best employee I can be.SKILLSProficient in recording/documenting accounts, toggling between screens,Proficient with Inbound/Outbound callsExcellent peopleskillsDependable employee with Leadership skillsEffective listener, proficient tech support/customer service experienceProficient at problem solvingFamiliar with many different windows and programsDetailed and thorough, very observantProficient at multi tasking while maintining professional and courteous tone and demeanor as well as maintaining proficiency on the account I am working onICD 9/ ICD 10 knowledgeableTypes 40+ WPM10 keyPromptreliableWORK EXPERIENCEAT&T, REMOTE/WORK FROM HOME pueblo, co.September 2023-present 2024Premier service consultantInstill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of at&ts products and services to effectively service and retain customers.Expert at simplifying the explanation of customer bills, rate plans, and features of at&ts products and services.Address a broad range of customer service call types including, collections, retention, sales channel coordination, billing and adjustments and advanced technical support58 Words Per MinuteUse creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain recordsgoal is to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and servicesMy consultative approach helps me meet monthly sales goals and to ultimately deliver an outstanding customer experienceEngage tier 3 support (network and it), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution.With my key knowledge, I handle wireless local number portability (wlnp), relocations, combined bill support, after hours inquiries and pre-paid service.Use my problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements. I need to keep up with changes to technology and applications, so I can provide the best resolution for the customer.Get customers up and running with the latest products and services such as air cards, usb devices, as well as at&t-provided software & applications.Work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customers call and provide exceptional service.workspace is in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and I participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)Open MRI of Pueblo, Pueblo, CoOctober 2021-January 2023Patient CoordinatorAssisted patients with scheduling MRIs pertaining to orders/referrals received from Dr officeWorked with Dr offices to obtain corrected referrals after reviewing referrals received and going over every detail to make sure it had everything neededanswered inbound calls and assisted patients with any/all questions they had relating to their appointment, insurance, procedure, or MRI machineClosed business as night coordinatorobtained insurance benefits and authorizationsReceived payments in person or over the phone vis cash, check, credit card or care creditManaged Medical RecordsConvergysOctober 2020-June 2021Customer Service RepresentativeAnswered inbound calls for members of SANTANDER BankAnswered any and all questions relating to patient's accountAssisted with any/all discrepancies of patient's account and resolved in professional demeanor with customer satisfactionMaintained fast paced QUALITY service tocour members while toggling between 10+ screens with multiple windows using 2 or 3 modemssometimesTransferred members to necessary department/routed to correct departmentManaged 30+ calls in 8HR shiftParkview medical center, Pueblo, co February 2015 - August 2017Admission rep/ SchedulerSuccessfully registered and explained procedures to patients for their appointmentPrepared patient for their appointment confirming the day priorProcessed medical records,payments,insurance billingReceived orders (50+ per day) from multiple dr offices to schedule patients for up to six different type of radiology examsWorked in a fast paced environment to make sure all orders were complete,if not would communicate with dr office to receive correct orders,call and schedule patients for their exams, explain exam and duration to patient, answer any questions they may haveAssist patients in filling out their paperwork when neededIqor, Pueblo January 2014 - February 2015Accounts receivable specialistCreated invoices for multiple large amount clientsDelivered via email invoices requesting paymentsMade outgoing calls requesting payments from clientsAnswered calls from clients to collect payments or make payment arrangements, explain bills or provided EOBUsing excel spreadsheet provided data necessary for invoices, amount rendered, etcAnthem Blue Cross Blue Shield, Denver,Co September 2012 - February 2014Health Outreach SpecialistMade outbound calls to members of Anthem Blue Cross to assist member in enrolling into their health benefit so they are able to utilize the most of their planProvided health assistance to members with COPD, Heart Failure, Diabetes, and AsthmaConnected members to appropriate coaches as needed such as dietary nurse, RN, health coach, etc.EDUCATIONIntellitec College, Pueblo,CO PresentMedical AssistantCPRProficient in recording and maintaining patient historiesPhlebotomy procedures; injections; urinalysis; pulse ox; and assist in minor surgeriesFamiliar with medical office softwareEffectively familiar with medical terminology and healthcare proceduresCalculate drug dosagesCollecting specimens and testingPueblo Community College, Pueblo, CO December 2006Highschool Diplomareceived highschool diploma 1 1/2 years earlycareer training readinessteamwork skills classcomputer classLICENSESCPR, Pueblo July 2016 - July 2018CPR certified |
