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PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryDetail-oriented Call Center Representative handles high call volumes in fast-paced environments. Skillful in researching issues, updating accounts and processing new transactions. Excellent research and conflict management abilities.SkillsComplaint resolutionData EntryCall loggingProduct UpsellingSales closingExperienceFebruary 2020 - March 2024Am LLCCall Center RepresentativeAnswered incoming calls, chat messages and email communications to handle product concerns.Delivered accurate organizational information about products, services and procedures.Understood client needs and advised on relevant products, services or opportunities.Displayed positive, professional and empathetic tone to deliver consistently superior service.March 2017 - November 2020Hamlin PlaceFront Desk ReceptionistKept front of house clean and orderly.Served as first point of contact for new visitors.Greeted, assisted and directed visitors with professional attitude.Collected payments for services and updated accounts to reflect new balances.July 2010 - October 2016Abbey DelrayResident AssistantStayed connected with residents through regular one-on-one contact to address concerns and offer assistance.Scheduled events and activities for residents to acquaint and establish strong bonds with one another.Offered numerous engagement opportunities to facilitate students' integration into university life.Handled wide-ranging emergencies and after-hours calls for lock-outs, suspicious persons and critical maintenance issues.EducationMay 2006Lake Worth High SchoolDiplomaJune 2011Palm Beach State CollegeAssociate in Arts (A.A.)June 2013Florida Atlantic UniversityBachelor of Arts (B.A.)LanguageFrenchFluent