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Click here or scroll down to respond to this candidate Candidate's Name
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PHONE NUMBER AVAILABLEEmail:EMAIL AVAILABLESUMMARY OF QUALIFICATIONSGoal-oriented, motivated Communications graduate with medical office, customer service and sales experience. Excellent communications and conflict resolution skills quick learner, and ability to multi-task, while maintaining quality and courtesy. Skilled in EMR, Microsoft Word, Excel, Power Point, Data Entry, and 10-Key.EXPERIENCE:January 2023 January 2024ConcentrixCustomer Financial Services Advisor IICommunicating/interface with customers via inbound & outbound calls and/or internet.Providing customer support and resolution of routine problems, concerns, and questions regarding client products and/or services.Assisting customers and resolving technical issues.Addressing and correcting billing errors, questions, and concerns.Ensuring/regulating appropriate social media content.Maintaining quality and excellent customer service.April 2022 July 2022Ponte Vedra Vein & Aesthetics InstituteMedical/Office Assistant (Internship)Assisted physician, PA s and clinical staff in procedures.
Ensuring each clinical staff member had all documents, chart info and anything else needed prior to patient visit.
Prepared, prepped, and cleaned all medical rooms for each patient visit/procedure.Escorted patients to their rooms.Sterilized medical & surgical equipment.
Stocked all rooms with necessary supplies and ensured adequate supplies were in stock each day. Greeted incoming patients, checked in/out each patient.Completed all patient consents for each visit and procedure.Called each patient daily for appointment reminders.
Filed/scanned patient documents into chart.Responsible for collecting patient copays and balances via credit card/cash payments.Assisted patients with social media content by taking photos and recording patient satisfactory tutorials and feedback for website.October 2020 July 2021Panera BreadCustomer AssociateEnsuring all guests receive quality customer service and a great dining experience. Responsible for meeting & greeting all customers and patrons.Processing guest cash transactions, and balancing cash deposit drawer.Barista maker, ordering, stocking, and verifying product availability.June 2018 August 2020HomeGoods RetailCustomer Associate/cashier (Seasonal)Responsible for assisting all customers with store merchandise.
Processing transactions, payments, and receipts. Stocking of store merchandise.
Customizing & designing each store isle to reflect the theme of the products.May 2019 August 2019Ponte Vedra Vein InstituteReceptionist/Medical Records Clerk (Summer Employment)Greeting all patients, vendors, and sales reps.Scheduling patients/registration. Check in/Check out. Filing charts and medical records request.Verification of insurance eligibility & benefits.Collecting copays, deductibles, and account balances.
Answering multiple phone lines. Assisting patients, scanning insurance cards, medical records & patient forms into EMR. Filing charts and handling medical records request.June 2016 August 2016
St. Johns Vein CenterFront Desk ReceptionistPatient Registration: Check In/Check Out patients.Schedule appointments and answer incoming appointment line.Make copies, file & scan documents.Handling all medical records requests for physician s & attorney s office.Verify Insurance information. Process patient payments: cash, check, or credit cards.EDUCATION:Bethune Cookman University
Bachelor of ArtsCommunicationsAtlantic Coast High School Diploma
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