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Title Support Specialist Warehouse Associate
Target Location US-CO-Broomfield
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Significant knowledge of hardware and software for demodulation, bit manipulation, and protocol analysisWell versed in communications technologies to include; Multiple access techniques, DSSS, analog/digital modulation types, multiplexing (FDM/TDM/SONET), protocols, vocoders, and bit manipulationVast experience with commercial hardware; satellite modems, block down-converters, switches, frequency translators, spectrum analyzers, receivers, oscilloscopes, sonograph, and digital snapshot equipmentWorking knowledge of error detection and corrections methods and overhead schemesTurbo Product Codes (TPC), Trellis Code Modulation (TCM), Viterbi, Reed-Solomon, parity schemes, CRC, additive/feedthre randomization schemes, as well as digital line codingAdvanced Protocol Analysis Course (SIGC3101), 2010Advanced Communications Signals Analysis Course (452), 2008Intermediate Communications Signals Analysis Course Honor Graduate (451), 2003Work HistoryAmazon: Fulfillment Center Warehouse Associate  Jul 2023  PresentProcess and sort high volumes of various products into appropriately sized bins to be shipped for consumer useLumen Technologies: Enhanced Premise Technician  Oct 2022  Jun 2023Installed fiber optics to customer premiseProgramed customer equipment to ensure/verify service functioning as expectedPerformed troubleshooting techniques to identify issues with customers serviceUtilized Optical Time Domain Reflectometer (OTDR) to insure service and identify issues causing a drop in serviceUtilized various hand tools to drill through walls and mount internal/external equipmentCollaborated with other departments to ensure correct assignments and credential to deliver serviceSolutelia: WINd Support Specialist/RF Field Technician  Jun 2019  Sep 2021As a WINd Support Specialist performed tier 1-3 support as well as cellular device firmware updatesTier 1  Worked with customers daily to explain functionality of WINd Pro softwareTier 2  Troubleshot and resolved issues with WINd software by utilizing a detailed software ticketing systemTier 3  Completely tested all new release and bug fixes of WINd software to ensure 100% functionality of featuresUpdated cellular devices firmware (S10 5G, S20+ 5G, S21+ 5G, etc.) and installed proprietary softwareAs an RF Field Technician performed indoor and outdoor testing with proprietary WINd software to monitor the network for Key Performance Indicators (KPI) such as RSSI, RSRP, RSRQ, etc.Knowledge of how cellular networks operate (LTE, UMTS, etc.) to include physical layer characteristics of modulation schemes (OFDMA, WCDMA, etc.) using vector analyzersKnowledge 802.11 standards (Wi-Fi) to include modulation schemes (DSSS, OFDMA, etc.) using vector analyzersKnowledge of switching (layer 2 MAC, layer 3 IP) and IP routing (most efficient route)Lockheed Martin (Gov Contract): Senior Signals Analyst - Nov 2017-Jun 2018Conducted quality assurance (QA) of automated system results to ensure system 100% accuracyPerformed quality control (QC) of junior personnels reporting to ensure 100% accuracyCity of Aurora, Murphy Creek Golf Course: Maintenance - Sep 2015-Jun 2018Performed a multitude of tasks to ensure golf course grounds were in pristine conditionsInApogee: Object Production Analyst/Senior Signals Analyst  Oct 2010-Jul 2015Conducted communications baseline analytics against areas of interest to provide community with critical information for situation awareness which allows for trending of activity and eventsPerformed UI mitigation to satisfy customer requirements to ensure automated systems function properlyAnalyzed multiple sources of information to integrate the source with other systemsIn Depth working knowledge of the Object Production Environment (OPEN) process to include; gathering objects, nesting objects, assigning attributes to objects, and updating objects with various reportsUse various software tools for Indications and Warning (I&W) on target sets that can be assigned as attributes in the OPEN processUsed various software tools for the discovery of new objects that can be added as targets in the OPEN process which provides a robust object base and greatly enhances the I&W processUnited States Air Force: Signals Intelligence Analyst  Aug 2000-Aug 2010Recognized as one of the top three 1N2 signals intelligence analyst in the entire United States Air Force by earning a bronze medal in the Sensor Olympic technical skills and job knowledge competitionSenior COMINT analyst working in multi-service environment (USAF, Navy, Army, civilian)Ensured full mission capability by providing advanced signals analysis methodology to 35+ multi-service personnel (modulation, FEC, randomization, multiplexing techniques and protocol analysis)Supervised/initiated 30+ detailed signal analysis reports for use by the Intelligence communityProvided SIGINT Threat and warning on-board military aircraft utilizing hardware and software packagesDeveloped automated solutions for bit manipulation using scrypts (overhead schemes, multiplexers, etc.)Performed detailed analysis of modulation types to recover parameters (software and/or hardware based)

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