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Results-driven Guest Services Associate with a proven track record of creating an inviting atmosphere andproviding friendly customer service. Developed effective communication strategies to quickly and efficientlyresolve customer issues. Monitored lobby activity while ensuring compliance with policies and procedures.Excellent communication skills combined with adaptability and flexibility. Proficient in cash handling andcomplaint management.Motivated and customer-oriented worker skilled in problem-solving, multitasking, and ensuring guests have apositive experience. Proven ability to provide customers with excellent service, demonstrate professionalism,and build strong relationships. Adept at handling customer inquiries and resolving issues in a timely andefficient manner,EXPERIENCEGuest Services Associate White Sox Stadium, Chicago, IL* Created an inviting atmosphere for guests by providing friendly customer service at all times.* Developed effective communication strategies to effectively resolve customer issues quickly and efficiently.* Monitored lobby activity while ensuring that all policies and procedures were followed properly.eeGuest Services The Brookfield Zoo, Chicago, IL* Maintained accurate records of guest services activities including reservations, check-ins, check-outs, complaints,and comments.* Monitored inventory levels of supplies necessary for efficient guest services operation.* _ Ensured compliance with safety regulations while performing duties related to guest services.* Customer Relations - Cashiering, customer services, and other services related to the satisfaction and overallexperience thats customers received.Guest Services Representative The United Center, Chicago, IL* Provided exceptional customer service by greeting guests, responding to inquiries, and resolving complaints.* Adhered to company standards for guest satisfaction ensuring an enjoyable experience for all visitors.* Addressed customer complaints and provided timely solutions* Developed a strong understanding of company policies and procedures.* Served as a primary contact for guest needs or complaints* Greeted and welcomed guests in a warm and friendly manner. Promoted hotel brand loyalty programs to encourage guest participation.EDUCATION