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Candidate's Name
Street Address  Brookhaven Dr, Yardley PA PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfileFriendly and enthusiastic about customer service with superior prioritization and communications skills. Greets and engages with customers in casual, natural conversation. Motivated to help customers with a three-year customer service background. Delivers exceptional and engaging service and resolves customer issues quickly to maintain satisfaction.ExperienceRESTAURANT HOSTESS HARVEST SEASONAL GRILL AND WINE BAR AUG 2018  AUG 2020 Greeted guests upon arrival, presented menus and announced the name of the server. Pre-planned seating arrangements for large groups and reservations. Seated guests, accounting for special requests and available seating. Responded to requests and complaints. Assisted guests with issues with their reservations Observed dining room to monitor guest satisfaction and aided when needed. Scheduled dining reservations and arranged parties and special services. Answered customer phone calls to take delivery or pickup orders. Set up and clear tables at peak times to seat patrons more quickly. Assisted servers in serving beverages. Answered phone calls, took messages and confirmed reservations. Coordinated activities of dining room personnel to ensure timely and courteous service. Utilized suggestive selling techniques to maximize sales opportunities. Anticipated guest needs and makes accommodations for special requests. Maintained orderly flow of guests from reception area into dining room and informed customers of wait times. Alerted servers and kitchen staff of special dietary requirements. Accommodated guests' special seating requests and needs, including extra chairs, wheelchair accessibility and highchairs. Answered questions about menu items and beverages. EducationHIGH SCHOOL DIPLOMA MAY2015 BABYLON JUNIOR SENIOR HIGH SCHOOL Skills & Abilities Organization Skills Relationship Building Multi-line Telephone Customer Service Answering Telephone Calls Multi-Tasking Problem SolvingPage 2 Time Managment