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ContactEMAIL AVAILABLEPHONE NUMBER AVAILABLEExpertiseSalesforceMicrosoft TeamsAppointment settingEvent PlanningFront DeskCustomer ServiceRestaurant ManagementFood SafetyStaff ManagementRecord KeepingInventory ManagementSchedulingCateringOtherStrong Interpersonal skillsPOS operationMicrosoft WordTelephone etiquetteTyping SkillsEducationHigh School DiplomaAwardsHotel of the Year -Hyatt Place Crocker Park January 2017Customer Service Specialist - DialAmerica March 2023 - November 2023 Provided excellent customer service to callers in a remote work environment Worked with a Salesforce customer managementsystem Delivered fast customer service with strong typing and computer skillGallery Host - Hyatt Place Crocker ParkSeptember 2019 - March 2020 Took ownership of the entire guest experience- from booking to checkout Worked closely with clients to accommodatetheir needs and desires Managed operational functions of eventplanning, bar, and kitchen Responsible for overseeing dining andmanaging kitchen efficiency Managed guest complaints and accommodatedthem to meet their satisfaction Team player - worked a variety of positionswhen necessaryCustomer Service Representative -Kohls August 2014 - September 2015 Ensured customer satisfaction andprovided professional customersupport Managed customer concerns and complaints Assisted with refunds, replacements or exchanges Processed orders, forms, applications, and requests Provided excellent customer service to callers in a remote work environment Worked with a Salesforce customer managementsystem Delivered fast customer service with strong typing and computer skillCatering Coordinator - ClevelandState University Took ownership of the entire guestexperience - from booking to checkout Worked closely with clients toaccommodate their needs and desires Managed operational functions of eventplanning, bar, and kitchen Responsible for overseeing dining andguest experience