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Click here or scroll down to respond to this candidateCandidate's Name
Customer ServiceSpring Hill, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI've spent the majority of my adult life in the customer service industry. However, I also have warehouse, manufacturing, and machine operator experience. I tend to thrive while working in a team. I pay close attention to detail, to ensure my understanding of the root cause of issues, concerns, needs, complaints, or compliments. I look forward to bringing my interpersonal skills to bare for your company. Please do not hesitate to email, text, or call me with any comments, questions, advice, or concerns you may have about future employment possibilities with your company. Authorized to work in the US for any employerWork ExperienceRetention Customer Service RepresentativeDial America- Homeserve - Port Richey, FLSeptember 2022 to Present Answer incoming calls from customers and potential customers. Provide customer service and maintain acct security for customers Obtain new policy enrollments through sales and upgrades Assistant customers with managing home warranty policies Set-up customer's auto payments through CC, ACH, electronic checks, paper invoice,or partner controlled billing, and process one time payments Gain understanding of customer's true root cause for requesting to cancel their active policies Assist customers with seeing the value of home warranty policies to retain the customer/ business When necessary, de-escalate upset customers or escalations up to leadership or OTP office Issue or request any and all refunds and/or discounts Input any/all documentation from the customer encounter in systems Warm and cold transfers to other departments or partner's customer service line Amazon Delivery DriverREB Solutions INC - Lutz, FLApril 2022 to September 2022 Delivered products in a timely and courteous manner Consistently completed on-time deliveries Drove commercial and residential routes Loaded packagesDriver/Independent ContractorK&L Transport - Tampa, FLOctober 2021 to February 2022 Take work orders for client trip Pick up clients within scheduled time frame Safely drive clients to their destination Assist clients as they get into and out of the vehicle Report back to supervisor and dispatcher when clients have been picked up and dropped off at their home and destination Report traffic delays en route back to dispatcher Report any incidents or accidents to supervisor and dispatcher Adhere to contracted (K&L) company and all insurance (Logisticare and Alive) company policies and protocolMachine OperatorABC Technologies - Gallatin, TNMarch 2020 to May 2020 Operate blow mold cutting and bracket mounting machine Inspect blow mold parts for quality Maintain machines continual operation Maintain clean and orderly work area Prepare blow molds for shipping Maintain accurate product counts Complete shift paperworkCashier/Customer Service/ Grill & FryerVeer inc - Murfreesboro, TNApril 2017 to March 2020 Oversee deli employees Ensuring appropriate food handling Customer service Pursuit of sales goals Manage employee schedules and time-off requests Collaborate with the General Manager to produce displays and inventory Check prices across multiple vendors to ensure the best cost Process and complete monetary transactions Inventory and order all store merchandise Put incoming stock from truck orders and vendors on appropriate places Production Line Cook/ Server/Customer ServiceSubway - Murfreesboro, TNOctober 2017 to October 2019 Take customer orders Prepare and serve customer orders Process monetary transactions Nightly cleaning for start of next dayAssistant ManagerSubway - Murfreesboro, TNFebruary 2017 to July 2019 Prepare customer orders Inventory and truck orders Drawer counts and audits Prepare daily deposits Prepare weekly employee schedules per age restrictions, request off forms, availability, and restaurant needsLot Coordinator / SpotterUnited Auto Recovery and Remarketing - Antioch, TN August 2016 to April 2017Spotter Drove a 2016 Toyota Corolla (with license plate scanning cameras) to specified locations in search of vehicles that were subject to repossession. Locate desired vehicles and contact repossession agent assigned to account Maintain visual on vehicle until agent arrived on scene Assist agent during repossession processLot Coordinator Photograph and document all repossessed vehicles on company lot (including all personal contents and any damages) Remove, package, label, and store all (including personal property) contents of each vehicle Prepare vehicle for transport to assigned dealerships or auctions Coordinate and schedule transport of vehicles with transporters, vehicle returns to debtors, and personal property pick upsRetentions/Tech Support Customer Service RepDirect TV (Convergys) - Chattanooga, TNAugust 2014 to March 2016 Take incoming customer calls from customers that request to cancel their account or contract Determine the "real" root cause of customers dissatisfaction with services (Customer states "Your price is to high! Determine whether the cost is actually to high for budget or does the customer just not see the value being worth the cost of service?) Attempt to overcome any and all obstacles that prevent customer satisfaction Provide exceptional customer service while attempting to save (a goal rate of) 76% (out of 100%) of the customer accounts that I had any dealings or contact with Attempt not only, to save customer accounts from cancellation, but also attempt to have customers agree to a new 2yr customer agreement/contract. However, also attempting to only give necessary promotions and discounts (start small and work up) Also provide customer service while going through some troubleshooting issues with equipment or find issue in account settings Personally maintained an average save rate of 97% (out of 100%) and maintained an overall customer service rating 9.9 out of 10EducationSome college in Medical AssisantKansas Univ - RemoteSeptember 2010 to January 2012Skills Customer Service (10+ years) Food Service (5 years) Crew Member (5 years) Microsoft Office (2 years) Military Experience Technical Support Assistant Manager Experience IT Support Plastics Blow Molding Plastics Injection Molding Network Support Microsoft Windows Help Desk Operating Systems Desktop Support Serving Experience (5 years) Sales Driving Delivery driver experience Medical terminology Customer service Typing Animal care IVR Operating systems Network support Help desk Sales Slack Communication skills Computer skills Upselling Windows Technical support Cash register Shift management Food handling Restaurant experience Manufacturing Plastics injection molding Driving Serving Leadership Desktop support Plastics blow moldingLanguages Spanish - BeginnerMilitary ServiceBranch: ArmyService Country: United StatesRank: E-3June 2006 to January 2007Military policeServed again from April 2009- Jan2010Transportation (truck driver)2 medical discharges- both honorableCertifications and LicensesDriver's License |
