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Click here or scroll down to respond to this candidateCandidate's Name
Serve Safe CertifiedLexington, MS Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCustomer Service Coordinator/SupervisorMagnolia Estates Inc. - Lexington, MSMarch 2021 to PresentIn this position we are customer service specialist. I primarily talk to customers that have purchased our products through our retailers in the local areas. I assist the customers with warranty claims as well as assist with the sales of the home. I handle situations between the manufacturer and the retail location. In this position, the warranty claims are over the phone which includes data entry, customer service over the phone, and filing, taking care of all clerical administration. We are a 100% customer satisfaction company requiring upscale customer service skills. There are several job requirements that are specified through our company that are carried out daily. I have confidence that I would be an asset to you company. My previous history in customer service management leading a team of over 80 people and serving many retail dealers and handling all of the customer service needs for years. I understand the meaning of customer service.Dietary ManagerUMMC Hospital - Lexington, MSMay 2018 to Present Manage Dietary Staff Promote and Assist Vacation Schedule Responsible for Inventory Monthly Budgets Hiring Staff All aspects of accounting Attend staff meetings Human Resource ApplicationsCustomer Service SpecialistLEXINGTON HOMES - Lexington, MSAugust 2015 to Present Customer Service Manager Human Resource Applications Manage Full Crew for Warranty Claim Repair Service Accounts Payable Processes Manage Office Staff Hiring Maintain Customer Relations Data Processing Process Warranty ClaimsDietary ManagerMadison County Healthplex - Canton, MSFebruary 2015 to August 2015 Manage all staff Responsible for Hiring all Staff Human Resource Management for Staff Maintain Monthly Budget Direct Responsible for all inventory Maintain Retail Dining Services Manage Patient Meals Daily Attend Daily Staff Meetings Maintaining Monthly Budget Responsible for All Accounts Payroll Staff Scheduling State CompliancePaint TechnicianNISSAN NORTH AMERICA - Canton, MSOctober 2003 to February 2015 Paint Technician Robotics Inspector Quality Assurance Data Entry Robotic Applications United Way Solicitor Group Leader for Department Engineering TechDeputy ClerkHolmes County Courthouse - Lexington, MSSeptember 2001 to October 2003 Distribution of State License Plates Collecting Land Taxes Daily Deposits Daily and Monthly Accounts Reports Data Entry Processing Land Sale ReceiptsDietary ManagerLexington Manager - Lexington, MSSeptember 1999 to August 2001 Management of Staff Hiring Manage all Inventory Maintain Monthly Budgets Work Directly with Dietician Scheduling of Staff Data Entry of Patient Records Attending Daily Meetings Prepare For State Audits Meet with Patient Families Visit Patients Daily for Evaluation of Meals Check Weights Maintain Family RelationsCustomer Service SpecialistFleetwood Homes - Lexington, MSFebruary 1993 to July 2000 Working on Production Line Prep work for Shipping Clean Homes Customer Service Work Warranty Claim Issues Customer RelationsEducationDietary Manager Course, Nc Microsoft Excel, Power point, data entry, scanning, copiers, fax CNA at Holmes Community College Holmes Community College - Ridgeland, MSJanuary 2013 to March 2013High school diploma in ComputerHolmes Community College - Ridgeland, MSApril 2011 to October 2011Skills Customer Relationship Management, DATA ENTRY, AUTOMOTIVE INDUSTRY, AUTOMOTIVE PAINT,MANAGEMENT (10+ years) Customer Service Customer Experience Call Center (9 years) Front Desk (2 years) CCC (8 years) CSR Customer Care Customer Support Computer Skills (10+ years) Food Service Dietary Department Experience Employee Evaluation Robotics Human Resources Management Experience (5 years) Office Experience Medical Collection Microsoft Word Microsoft Office Time management Sales Management Customer Relationship Management (10+ years) Recruiting Quality Inspection Human Resources Management Accounts Payable Residential cleaning Crew management Medical coding ICD-9 Office manager experience Medical office experience Medical records Phone etiquette Food service management Culinary experience Payroll Kitchen management Insurance verification Supervising experience Medical billing CateringCertifications and LicensesCNA AND DIETARY MANAGER EXPERIENCEMarch 1996Serve Safe CertifiedFebruary 2021 to February 2026I currently hold Serve Safe CertificateAssessmentsCustomer Focus & Orientation FamiliarApril 2019Measures a candidate's ability to respond to customer situations with sensitivity. Full results: FamiliarSales: Influence & Negotiation CompletedOctober 2019Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.Full results: CompletedPromotions Manager CompletedMay 2019Measures a candidate's ability to understand your target audience and how to best communicate with them.Full results: CompletedHR: Compensation & Benefits ProficientAugust 2020Knowledge of compensation and benefits programsFull results: ProficientCall center customer service FamiliarSeptember 2021Demonstrating customer service skills in a call center setting Full results: FamiliarIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
