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Ocoee, FL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEDynamic, customer-focused professionalPROFESSIONAL EXPERIENCECentral Florida Total Health CareFrom DeskSchedule Coordinator November 2022 At the momentpurple Heart Health careSchedule Coordinator March 2022- September 2022Pro-Health Nursing Services August 2021 February 2022Administrative AssistantCommunicate and coordinate appointments with employees, patients and physicians in several departments to ensure effective patient flowAssist in the preparation of regularly scheduled reports for patients and employeesMaintain a database of employees, patients, and physicians which had to be updated on a daily basisMaintain a database of insurances, updating, reviewing and renewing, when necessary, authorization forms, liaising between physicians and the different insurance companiesManage the Office Referral programCollaborate with company staff in any ongoing initiativesAddress all patient/visitors/staff complaints and ensures that appropriate action is taken to resolve the problemConsumer Meats April 2017 July 2021Administrative Assistant / Front desk ManagerProvide front-line services, answering telephone calls, taking messages, responding to routine inquiries and data entryAssist with the interview process for new employeesConduct training and cross training for new and existing employeesCoordinate and perform a range of staff and operational support activities for the supermarketManage and maintain communication with all departments, liaising of day-to-day operationsProcess department mail and distribute accordinglyAssist patrons with any complaints, questions, requests, and respond to their needs. Serve all disable patrons, be alert to disturbances, and recognize temperament and react appropriatelySKILLSAble to work independently to manage details, make decisions and prioritize in a fast paced and intense environment.Proficient in the use of MS Office applications (Excel, Word, Outlook, PowerPoint), Axxess, web searches, etcWorking knowledge of office equipment, like printers and fax machinesExperience in Project Planning and managing processes to ensure organizational effectivenessBilingual and Bi literate in English & SpanishAbility to learn new skills and tools quicklyStrong organizational skills with the ability to multi-taskExcellent leadership and interpersonal skillsEDUCATION / CERTIFICATIONAA Business AdministrationBachelors degree in progress (Online classes)University O&M, Santiago, Dom. Rep.REFERENCESAvailable upon request |