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Click here or scroll down to respond to this candidateCandidate's Name
Chester, PA PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfileGoal-oriented professional with experience in call center customer service and administration, seeking growth and development opportunities with a values-based employer utilizing my diverse skill set while contributing to the success of the team and organization Skill SetsCommunication Customer Service Detail-OrientedConflict Resolution Flexibility Following ProceduresProblem-Solving Active Listening Time Management Client Service RepresentativeContacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustmentsLocated and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit paymentLocated and monitored overdue accounts, using computers and a variety of automated systemsReceived payments and posted amounts paid to customer accounts Call Center RepresentativeManaged large amounts of inbound and outbound calls in a timely mannerFollowed call center scripts when handling different topicsMet personal/team qualitative and quantitative targetsBuilt positive relationships by going above and beyond with customer service, ensuring that questions, cancellations, and confirmations are handled appropriately AdministrativeAnswered and directed phone calls, emails, and inquiries from clients, and employees, ensuring prompt and courteous responsesMaintained and organized filing systems, both electronic and physical, ensuring accuracy and accessibility of documentsManaged office supplies and equipment, monitoring inventory levels and placing orders as needed to ensure smooth operationsWork HistoryTransmission Specialties, Aston, PA Administrative Assistant 02/2022-05/2024 Transworld System, Inc, Fort Washington, PA Client Service Representative 06/2020-09/2022 National Fulfillment Services, Aston, PA Call Center Representative 08/2019-03/2020 Amazon Fulfillment Associates, Middletown, DE Customer Service Representative 08/2018-02/2019 EducationDelaware County Community College, Media, PA Certified Pharmacy Technician Chester High School, Chester, PA Diploma |
