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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEEDUCATIONSoutheast High School DiplomaKansas City, MOCriminal Justice -Columbia CollegeGeneral Education-Community College of Aurora- Aurora, COQUALIFICATIONSOutstanding communication skills; good listener, sensitive team player.Reliable; strong sense of responsibility and commitment to follow-through.Positive attitude; strong ability to focus on and build from the positive in any situation.Strong attention to detail; willing to do what it takes to get a job done correctly.EMPLOYMENT EXPERIENCEShuttle DriverABM Shuttle Driver- Denver, CO November 2014- CurrentDriving a transportation vehicle for passengers in a safe and courteous manner (external and Internal Passengers).Inspecting vehicle on a regular basis to identify any unsafe conditions or maintenance items.Other duties to ensure productive operations, quality service, client and customer satisfaction.Back up Supervisor for Pikes Peak and Tango routesCareer Highlights- Top 15% customer service for 18 Months. 2 compliments from airport operations. Assisted with train down operations, suggested recommendations for improving top quality train down operations and referred employees which created the train down dream team.Customer Service RepresentativeConvergys -Aurora, CO January 2014-November- 2014Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customerListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerGreet customers in a courteous, friendly, and professional manner using agreed upon proceduresMaintain basic knowledge of client products and/or servicesPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and business performanceMay offer additional products and/or servicesTrack, document and retrieve information in call tracking databaseMay respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCommercial Passenger Bus OperatorFirst Transit Transportation Commerce City, CO August 2008-December 2013Drive one of several different transit buses or vehicles in a safe, courteous, and reliable manner throughout the service area within a daily assigned time schedule(DIA)Perform pre/post trip vehicle inspections as requiredStop at designated points to load and unload passengers which includes employeesAssist in the boarding of passengers using wheelchairs or other mobility aids and properly secure wheelchairs and scootersNotify dispatch of deviations, overload, accidents, passenger incidents, medical/behavioral problems, or bus mechanical/electrical troubleAssure that fares are deposited into the fare box and dispense informationAdvise passengers of rules and regulations when necessaryComplete and submit written reports concerning passengers and all accidentsOperate on-board computer fare boxes and destination signs.Accounting SpecialistAjilon Finance Agency Englewood, CO March 2006-March 2007Perform daily payroll department operationsManage workflow to ensure all payroll transactions are processed accurately and timelyReconcile payroll prior to transmission and validate confirmed reportsUnderstand proper taxation of employer paid benefitsProcess correct garnishment calculations and complianceExecute time and attendance processing and interface with payrollPerform compliances for unclaimed property payroll checksProcess accurate and timely year-end reporting when necessary (W-2, W-2c, etc)Process manual check and relocation metricsUpdate and reconcile monthly bank statements from ADPLoad import files received from HR (All Companies)Research and email appropriate audience of file issuesHRIS, remedy ticket creator, Ceridian Payroll, ADP payroll, Kronos, People soft 8.0 & 8.9, Lotus Notes |
