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Click here or scroll down to respond to this candidateCandidate's Name
Date of Birth: Street Address th May 1994Mail: EMAIL AVAILABLEMobile: PHONE NUMBER AVAILABLEAddresses: Street Address , E 6th St, Beardstown, ILEnergetic HR Executive, Administrative Specialist, and Experienced Pharmacist Aide with Expertise in Customer Support, Complaint Resolution, and Operations Improvement. Proficient in Administration, Documentation, and Enhancing Customer Service.Microsoft Office Suite, Google WorkspaceExcel & Social Media ManagementPowerPoint, Internet & EmailExcellent typing skills in English & MyanmarLanguages: Burmese(Native), English (Intermediate) Problem Solving, Communication, CommitmentAdaptability, Responsibility & PresentationWillingness to learn.Negotiation, MultitaskingTeam Working.KEY CAPABILITIESEDUCATION & CERTIFICATIONBachelor's Degree in Arts (Dagon University) 2012-2015 Certificate of Communicative/English Pre-Intermediate 2022-2023 Stamford-City Business Institute/Grade -B+Certificate of English Speaking and Listening Sep 2016 - Nov 2016 Certificate in Computer Studies Jan 2015 - March 2015 Certificate of Nursing and Pharmacy Assistant Training May 2011 - July 2011 Certificate of ECCD Teachers Training Workshop August 2018 - Sep 2018 Certificate of Book-keeping And Account/ Grade - Merit March 2014 - May 2014 EMPLOYMENTHR Executive July 2023- May 2024FUJITA CorporationCoordinated recruitment and onboarding, including posting jobs, screening resumes, scheduling, and initial interviews.Assisted with payroll processing, including adjustments and final pay, ensuring accuracy and compliance with policies and laws.Updated and maintained employee records, and managed contract renewals, probation assessments, terminations, and contract expirations.Prepared and submitted weekly and monthly reports, including SSB and staff lists, and provided HR reports to senior management.Supported HR administrative tasks assigned by managers and handled confidential information professionally. Answered employee inquiries and facilitated communication between management and staff for transparency and support.Conducted employee orientations to explain policies, procedures, and benefits, enhancing initial experiences and retention.Handled employee grievances and resolved conflicts, promoting a harmonious and satisfying workplace. Monitored attendance and leave records, ensuring accuracy and compliance, and provided reports to management.Supported performance appraisals by gathering data, assisting in reviews, and documenting evaluations. Conducted exit interviews for feedback and smooth offboarding processes. EMPLOYMENTMarketing cum Admin Executive March 2022 - June 2023 Kyaw Myo Thiha Yangon Co., LtdInitiating outbound calls to potential customers who have not expressed prior interest in the product or service being offered.Identifying and qualifying potential leads through phone conversations. Building rapport with potential customers to establish a positive and engaging conversation. Conducting market research to understand the target audience, industry trends, and competitors. Scheduling appointments or meetings.Accurately documenting and updating customer information, call outcomes, and sales leads in the company's database.Following up with potential customers who have shown interest in the product or service but have not yet made a purchase.Creating a comprehensive marketing strategy that aligns with the organization's goals and objectives. Building and maintaining strong relationships with customers through effective communication, customer service, and customer retention strategies.Staying up-to-date with industry trends, consumer behavior, and emerging marketing technologies and techniques.Assisting with day-to-day administrative tasks such as managing emails, phone calls, and appointments. Creating and maintaining documents, spreadsheets, and databases. Coordinating and organizing meetings, events, and conferences. Accurately entering data into databases and maintaining records. Providing general administrative support to other departments as needed. Senior Customer Service Executive Jan 2019 April 2021 Chance Myanmar Co., LtdInteracts with customers via telephone, email, online chat, or in-person to provide support and information on an assigned product or service.Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Providing feedback on the efficiency of the student service process. Build sustainable relationships and trust with students through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Administrative Executive Sep 2016 - Sep 2020University of Medicine (1), YangonInterview patients for case histories prior to appointments update and maintain patients health records. Assist patients with the initial paperwork.Schedule and coordinate appointments.Use medical software to support all transactions.Answer patients queries and ensure quality customer service Collaborate with doctors and nurses to help with medical examinations, schedule tests, and order supplies. Ensure compliance with procedures.Pharmacist Aide cum Admin Assistant Nov 2011 - Nov 2015 Royal Oasis Co., LtdGreet and attend to patients in person and over the phone. Stocking shelves with medications and pharmaceutical supplies. Entering prescription information into the pharmacy computer system. Preparing prescription orders for pharmacist review. Keeping the pharmacy area clean and orderly.Ensuring that all equipment and work areas are sanitized regularly. Organizing medication storage areas for easy access and efficiency. Professionally assist doctors, staff, visitors, and patients. Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs Liaise between medical departments with discretion and professionalism. Adhere to policy and procedures during all activities.Assist with admissions/treatment as per agreed protocols. Ensure that stock levels are adequate and orders are made timeously. Communicate medical results to patients under clinical supervision. |
