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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective:Seeking a position, this will allow me the opportunity to utilize my professional background, education, software applications, Customer Service, and my Coaching skills with the potential for advancement.EXPERIENCEJuly 22, 2019 SEPTEMBER 23, 2021ssd lead specialist coach, kirkendall dwyer law firm.assist and speaking to potential disabled Us citizens client to discern claim viability and complete applications with the social security administration office.ssd lead coach assist day-to-day oversight of intake, training new hires,one-on-one monitoring, assist in complete clerical duties including answering phones and responding to emails and maintain quality work.june 17, 2016 december 31, 2018peer support specialist, my second chance, inc.assisting peers in articulating their goals for recovery.helping monitor their process, supporting their treatment.modeling effective coping techniques and self-help strategies based on the specialists own recovery experience. data entry. meal preparation.performed routine sevices for residents of the housing program.september 19, 2007-april 13, 2010lead service representation (inbound), Advanced Tele-Solutionscustomer Service provides strong interpersonal and negotation skills.strong knowledge of numerous collection programs icoms, csg, epic, ivr, acpv, and ats interface.collecting over $25,000.00, monthly of consumer payments for cable telephone and internet service to help lower truck rolls for clientele.excellent knowledge of all client policies and procedures including bright house, charter, Comcast, insight communications, rcn, and time warner cable.august 2004-october 2005customer service specialist, aafes (platinum personnel)act as an aafes representative responds to customer account and /or vendor inquiries to the aafes credit program & fair credit reporting act.direct marketing & catalog operations. researches various online accounts.assisted customers of their questions and complaints and quality assistance.EDUCATIONhigh school diploma-David w. carter-Dallas, Texas 1982-1986cedar valley college-Lancaster, texas-1986-1989strayer university/bachelor degree in business administration-continuing educationuniversity of phoenix/bachelor degree in business administration-continuing education-phoenix, az.SKILLSProficient in MS OfficeTyping over 60 wpmAlpha and Numeric Data Entry10 key by touch by sightImage Express ApplicationACTIVITIESOn my last job, I received some achievement awards for most calls, most outstanding, perfect attendance, and most approved. However, I give back by going into the Community and feeding the Homeless every change I get and that is my passion. My church and I Volunteer for Thanksgiving and Christmas to feed everyone that is hungry. I am a good leader, a very hard worker (multi-task) and I can lead and get the job done. |
