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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Candlefire CircleSan Antonio, TX Street Address -1985Email: EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLEEDUCATIONEctor High School Graduated in 1980Odessa College-Major in Nursing Started in Fall of 1986Pima Medical Institute Received my Certification for Nurses Aide in December 1989WORK EXPERIENCESpectrumStart Date: 01/23/23-05/11/23Title: Inbound Sales AgentDuties: Took inbound calls for customers that already had services or were calling to ask about or purchase TV, Internet and Home Phone or Mobile phone services. Determined if customer neededCustomer service; billing; repair or new services and transferred to appropriate department if I could not assist.Paul Sanchez Allstate Insurance AgencyOffice phone number PHONE NUMBER AVAILABLESupervisor: Adrian Sconiers (office manager)Start Date: 9/21/21-01/20/23Title: Customer Service/Licensed Sales ProducerDuties: Answered incoming phone calls; made outbound sales calls; did weekly reports; made daily bank deposits; did insurance quotes for home and auto insurance.Work Experience contdHEB Grocery Store 6030 Montgomery Rd. San Antonio, TX 78239Store phone number PHONE NUMBER AVAILABLESupervisor: Michael RiojasStart Date: 08/01/2017-05/02/2019Title: CashierDuties: Checking customers out at the registers; bagging their groceries and assisting with carry out if necessary.I have truly enjoyed working at HEB they are very family oriented and really treat their employees great; I am going to have to leave this position because of my disability and I really regret it but my pain level is no longer tolerable when I have to stand for long periods of time.Working Solutions, Inc.Telecommuting Work from home position:Start Date: 12/2016-08/2017Title: Senior Resource CoordinatorDuties: I handled incoming as well as outgoing calls, reaching out to seniors and/or their families, to get them in contact with a Senior Advisor counselor that would in turn assist them in finding affordable housing for seniors in the area that they were searching.My reason for leaving this position was because I was finding myself getting depressed because there were so many seniors that could not afford the senior housing that the program A Place for Mom would refer them to. I felt powerless and thus decided that this was not the best job for me, and I was also feeling very lonely because I was always at home and not getting out as much as I wanted to.Tri-Starr PersonnelStarted in 04/2016-06/2016I worked at Harland-Clarke as a check order specialist on the Bank of America program. I left the position because after having completed six weeks of training for the check order department, I was told that Bank of America had canceled our services with them and I was going to be transferred to the credit card department and I would have to complete another six weeks of training which I was not to happy with.Work Experience contdCorner Store convenience storeStarted 04/2015-07/2015Title: Cashier/Customer Service RepresentativeDuties: Checking customers out at the register; activating gas pumps for customers that were prepaying, stocking the store shelves, and keeping the store and restrooms clean.I left this position because of my disability. I did not know it at the time, but I had spinal stenosis and I had back surgery on 07/31/2015.West Corporation, Universal City, TX09/2012-12/2012I did customer service for a telecommunications company, but found that this position was not what I thought it would be, I was told that I would be doing sales, but I was actually answering calls for the troubleshooting service which was more like IT help desk and I took reports for the field techs to go out and fix the customers issues.West Corporation 07/2006-01/2007Contract work from home for E-Toys and QVC salesI worked as a Work at Home Agent for West Corporation, helping customers that had questions about their orders that they had placed online or with me over the phone. I left this position because my computer broke and I was unable to purchase a new one at that time.Work Experience contdDiamond ShamrockStarted: 10/2004-01/2005Title: Customer Service RepresentativeI checked customers out at the registers, I stocked the shelfs and I operated the gasoline pumps for the customers that came into the store to pay with cash for their fuel. I also kept the store and the restrooms and the fountain area clean and supplied. I left this position because I was having a lot of health issues and found that it was too strenuous to continue working at this convenience store.Diamond ShamrockStarted: 05/2003-01/2004Title: Customer Service RepresentativeI cashiered and I stocked the shelves and refrigerators and the fountain area with supplies, I also kept the store, the fountain area and the restrooms clean.I left this position because I was having family problems and my children needed me at home, so I gave my manager a two-week notice and was told that I was eligible for rehire in the future.AT&TStarted: 07/1994-07/2000I started working for AT&T as a Bilingual Operator; I assisted the clients with call completion, mostly international to Mexico or South American countries, I also educated the clients on how to direct dial their calls so they would be less expensive for them. I also became a member of the training team where my duties were to train the other operators in new methods and procedures implemented by the company.In 08/1998 I transferred to Denver, CO and worked as a Senior Operations Clerk where my duties consisted of working alongside the field technicians and reporting any issues with the fiber optic cable and the locating of the cable whenever someone was going to be digging in the area around the fiber optic cable or if there were any train derailments we had to make sure our cable was not cut or exposed.I left the position in Denver, CO because I could not find affordable housing for family and I so I moved back to Odessa, TX where I originally started working for AT&T.In April of 1999 I was called back to work for AT&T as a Bilingual Operator again, in San Antonio, TX so I moved my family to San Antonio and continued to work for AT&T until 07/2000 when I was laid off.CONCLUSIONI have worked in many different fields, and I have a lot of Customer Service experience, and I know that I can be an asset to your company and would deeply appreciate the opportunity to prove myself. I have had some periods of unemployment and in that time, I was either taking care of my grandchildren or I was going through a medical crisis of my own. I also hold a license for selling Property and Casualty Insurance. |
