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Click here or scroll down to respond to this candidateCandidate's Name
Jacksonville, NC Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryLooking for a full time or part time position in an environment that offers a greater challenge, increased benefits, and the opportunity to help the company advance efficiently and productively.Business-minded operations manager with record of developing strategic relationships, identifying opportunities, analyzing operations, and developing creative solutions. Valuable in dynamic and multi-faceted global environment. Adept at enhancing performance while reducing expenses via process and technical improvements. Skilled Executive with 20+ years of business development and strategic planning expertise. Adept at implementing improvements to optimize efficiency in business operations. Highly skilled in process optimization, Project Management consulting and Operations Management. Performance-driven Vice President with 20+ years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment. Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 20+ years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.SkillsStrategic PlanningOperations ManagementProject ManagementFinance & Cost ControlBusiness Information AssuranceProcess OptimizationContract NegotiationHotel/Restaurant ManagementLogistics ManagementBusiness DevelopmentP&L ManagementFinancial ManagementOperational managementWork History03/2020 to CurrentSenior Vice President, OperationsCampus Safety Products, LLC. Jacksonville, NCBudgeting for multiple projects, including monitoring and controlling costs.Work closely with Human Resources to implement and refine company policies and procedures.Managed approximately 30 incoming calls, emails, and faxes per day from customers.Monitoring competitive landscape and attending industry events to stay abreast of new initiatives and ways to stay ahead.Identifying, training, and developing leaders and setting them on path for management.Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands.Championed innovation within organization, promoting creative thinking and problem-solving techniques to drive business growth.Managed purchasing, sales, marketing, and customer account operations efficiently.Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.Negotiated price and service with customers and vendors to decrease expenses and increase profit.Managed large-scale projects from conception through execution, delivering results on time and within budget parameters.05/2014 to 03/2020General Manager/ District ManagerZaxby's Inc. Wallace, NCManaged restaurants within polices and guidelines and ensured guest satisfaction and profit maximization.Total operational and financial responsibility for individual storesDirectly performed hands-on work ongoing basis to train employees, respond to guest service needs, role model for appropriate behaviorSuccessfully implemented ERP system in 2011Leading departments and operationsBudgeting for multiple projects, including monitoring and controlling costs.Work closely with Human Resources to implement and refine company policies and procedures.Guiding, directing, and evaluating work of management and executive team membersCreating and implementing strategic plans.Leveraging company output to improve ranking.Tackling unforeseen issues and troubleshootingMonitoring competitive landscape and attending industry events to stay abreast of new initiatives and ways to stay ahead.Identifying, training, and developing leaders for management.02/2012 to 04/2014Director, Client Support ServicesG Data Transnational, Inc. Durham, NCDeveloped and managed all operational functions for startup Internal Sales Support DepartmentTrained Internal Sales Department use of Salesforce Software, product pricing and department procedures.Led merchant services inbound call center operation of 7 employees to under 1% abandoned rate.Developed and executed highly effective procedures to improve branch banking operations.Procedures simplified and streamlined processes and were distributed to all branches.Liaison between Programming and Operations Departments to define business rules and requirements04/2010 to 02/2012Accounting ManagerG Data Software, Inc. Durham, NCManaged and supervised full cycle of accounting operations, including A/R, A/P, bank reconciliation, financial statements and variant analyzing reports for company's operations in US with mother ship o Germany.Directed and managed work and staff activities involved with financial aspects of operations, including budgeting and forecasting.Established and maintained internal control procedures.Liaised with external auditors semi-annually and legal counsel monthly.Successfully implemented ERP system in 2011Responsible for IT, purchasing administrative management.Prepared quarterly balance sheet reviews with Finance Director and CEOCompiled budget data and documents, based on estimated revenues and expenses and previous budgets.Conducted credit checks for new customers and collection procedures for overdue account receivables.01/2003 to 04/2010Vice President, OperationsSteven A. Mills Transportation/Trucking Richlands, NCDirect all operations activities in support transportation company.Oversee dispatching routing and tracking 45-125 transportation trucks per week.Plan, organize and manage work of subordinate staff to ensure that work is consistent with corporate goals and objectives.Implement schedule and policy changes.Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, and federal/state government regulations.Recommend and authorize capital expenditures for acquisition of new fleet assets, equipment, or other assets in order to increase efficiency and service of operations.Negotiated contracts with National AccountsButterball Turkey, Patrick Cudahy, West Coast Distributing (Food Lion) and Sysco Food Services) increasing company revenue of $9M annually.Set operation polices and standards, making company's on-time deliveries highest amongst all transportation/logistics providers at Butterball TurkeyDirect procurement activities of fleet assets, increasing company fleet size by 78%Improved performance of critical business processes in Finance and Order/Sales Management by over 30%, increasing cash flow management efficiency and salesDeveloped and initiated automation strategy and project managementIncreased company volume of lanes from 28 to all 48 states throughout USImplemented company's first employee safety and periodic fleet maintenance programs.01/2002 to 01/2003Operations ManagerCrothall Healthcare, Inc. St. Petersburg, FLResponsible for environmental services operations for all facilities which comprise the main hospital campus and fifteen support clinics and office that was centrally located.Provided direct leadership and guidance to staff of 90 professionals to ensure the highest level of cleanliness, quality and service is achieved and maintained.Participated in facility Quality Assurance Program and established strong relationship with support clinics.Spearheaded process improvements, resulting in increased productivity and reduced operational costs.Directed initiatives to improve work environment, company culture or overall business strategy.Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.Increased profit by streamlining operations.Analyzed and reported on key performance metrics to senior management.Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.EducationAssociate of Arts: Hotel, Motel, And Restaurant ManagementUniversity of Maryland, Munich GermanyHours: 240 Semester Hrs.Completed professional development in Restaurant ManagementContinuing education in Business ManagementAccomplishmentsDeveloped a newly open restaurant successfully hit all aspects of budget and performed in the top 5% of the company.Planned and successfully managed multi-million-dollar budgets.Reduced expenses by 30% through continuous process improvement, realignment of services delivery organizations, and improved customer contract management.Boosted productivity and decreased shipment issues to less than 1% resulting in increased company volume of logistics lanes from 28 to all 48 contiguous States.Developed $20M organization from ground-up to support international operations.Proven ability to successfully manage operations and projects in Government, Logistics, Healthcare, Environmental Services, and Hospitality industries.Developed and planned successful internet security software company.Professional DevelopmentEffective Communication for ManagersUSAREUR Bowling Program/Manager Workshop (40 hrs.)Supervisor Development (40 hrs.)Community Operations Training, Phase II (40 hrs.)Basic Club Manager Course (120 hrs.)Food Enhancement Program (120 hrs.)Community Operations (Advanced) Course (120 hrs.)Time & Attendance AF and NAF (40 hrs.)National Restaurant Association Hospitality Trainer (40 hrs.)Volunteer ExperienceSGI-USA Soka Gakkai International USA, Jacksonville, North Carolina, Lead, and mentor an assembly of 510 members that are multi-national (Japanese, American, and other ethnic/nationality backgrounds). Direct various study and discussion meetings and seminars on Buddhism philosophy and writings. Possess strong communication skills and have conducted meetings in various languages around the world (Germany, Italy, and in Japan).SGI-USA Florida Nature Cultural Center-USA, Fort Lauderdale, Florida, Volunteer Chef. I, along with 3 other Chefs throughout the Nation, volunteer our services to cook breakfast, lunch, and Dinner for 250-350 participates for a training conference that takes place over a 3-day. All meals are prepared with fresh cuts meats and vegetables, along with international cousin of many different types of foods. The Chef Cook in charge of the kitchen is Nationality know from the television show Chop, Mr. Bill Bunn, whom I have had the pleasure working with for the past 2 years. All meals are prepared with fine dining at its very best international dishes.Software System SkillsCommand of Microsoft Office productivity applications (i.e. Excel, Word, PowerPoint, Visio)TMS, Trucking Management SystemEDI TechnologiesERP Microsoft Dynamics NAV, QuickBooks Premier, QuickBooks EnterprisePossess a strong knowledge of computer operations fundamentals.Possess a strong knowledge of POS systems.ReferencesReferences and Letters of Recommendation available upon request. |
