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Title Customer Service Change Management
Target Location US-MN-Plymouth
Email Available with paid plan
Phone Available with paid plan
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Curriculum VitaePersonal InformationCandidate's Name
Last Name: FayemiEmail: EMAIL AVAILABLEPhone number: PHONE NUMBER AVAILABLEEducational Background2021: Leading Interdepartmental Change Management2021: Introductory Guide To Customer Complaints Resolution 2020: Certified BYKS, Opleiding and training for basic ERO/BHV 2017: Diploma for Basismodule Algemene Schoonmaak2016: Diplomawaardering MBO42016: University of Benin. Economics Education bachelors degree. 2009 and 2011: Edo state Institution of Technology and Management. OND diploma from estate management under environmental studies.2002 till 2008 Senior school leaving certificate at Elawure grammar school Usen town, Nigeria Work experience2022- 2023 Date: Shipment and Sample on Site Coordinator by Avantor Johnson and Johnson Leiden Netherlands.Responsibilities includes:Responsibilities for assisting with facilities and laboratory operations, customer service delivery and environmental health/safety. Serve as a relationship leader to the customer as well as licensees. Communicate safety initiatives and other customer information for compliance with site SOPs, WIs and BOTs.Responsible for executing assigned laboratory operations projects Maintain the assigned common shared lab areas daily Maintain laboratory records, SOPs, log books, databases, signage, documentation Assist with preparations for laboratory inspections Perform routine lab readiness checksManage installed lab equipment base including coordinating the repairs, PMs, calibrations, new installations, and safe disposition of obsolete equipment with the appropriate suppliers Coordinate and maintain strong daily direct working relationships with lab equipment service supplier(s) teamCoordinate and maintain daily direct working relationships with facilities management supplier(s) Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfactionPlan and track the shipment of final products according to customer requirements team. Working knowledge of GMP and/or GLP. Assist with lab Environmental, Health and Safety programs (act as a EHS Liaison) Assist scientists by conducting routine lab scientific prep procedures (protocol driven tasks) Maintain laboratory supplies inventory, buffers, reagents, media, chemicals, etc. for the assigned area perform other duties as assigned. Highly motivated, enthusiastic, and highly organized Collaborative maintains strong working relationships. Delivery focused with ability to manage competing priorities and deadlines Excellent lab equipment and PC trouble-shooting skills. Strong verbal, written and business presentation skills. Fully computer literate and competent with all office applications. Quality Control duty by creating or initiating Fact Collection Sheet (FSC) Initiating or creating Quality Investigation Records Organizing of Extended Team Meetings (ETM) Continuous Improvement Initiatives implementations (CI) Initiation and planning of Human Factors Analysis and Classification System (HFACS) 2019 - 2021: Production Coordinator at material in motion. Responsibilities includes:1. Coordinate and monitor production operations in all the lines of my department. 2. Ensure premises, assets and communication ways are used effectively Keep logs and records of warehouse stock, RTP,RTF,etc.3. Train and monitor the staff in my department, looking out for errors or problems that might affect production on my lines,4. Report crucial problems or error that might affect the day-to-day productions, 5. Maintaining smooth and clean environment in the accordance to the company's policy and procedure 6. Full knowledge of the following 5s, shopfloor, epicor7&10, epicor,local app, local reports, wrecking ball Tma,consolidation, etc. Coordinating and control of the battery line. Coordinating and control of racks decom line.2018-2019 Production Decom lineResponsibilities includes: Responsible for the smooth and continuous flow of the tray machine on the decom line, ensuring the daily giving target is met or exceeded.Watch for and investigate errors or problems on the line to the line coordinator or supervisor. Suggest and implement timely saving ideas\procedure to the line operation. maintaining a clean and safe environment for work. 2017 -2018 Assembly Line Operator at Material in Motion Responsibilities includes: Operate production line equipment Fit parts to machinery and equipment Finish products such as applying protective coatings, bonding etc Keeps equipment operational by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs Monitor the production process and carry out basic testing and quality checksAdjust machine controls whilst monitoring the production process and outputs Assemble goods on a production lineCarry out cleaning and basic maintenance of work areas and machinery  Report equipment faults to maintenance staffBuild up components and sub-assemblies into finished electrical or mechanical products  Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs2016 till now: Videographer by Africawebtv (voluntary job) Responsibilities Includes: Working with the camera during a recording section. video coverage of events eg wedding or even a music video.  sometimes been in front of the camera as well as a reporter.  Travelling a lot for amazing contents. 2016 till 2017: Gym instructor at Ray Gym Azc dronten Responsibilities Includes: Giving information and helping to solve customer problems  Arranging services for customers, for example, accepting onlinepayment and giving final dates on when to practices Training and helping customers on their daily routine. 2013 9 months (IT)Industrial training/Field worker at International Institution of Tropical Agriculture Ibadan, Nigeria (IITA) Responsibilities Includes: Maintaining and nutriflying plaints under the RFU unit. Scheduling appointments and meetings for the unit manager. Monitoring the growing rates of the crops and assigning workers to their functions. 2010/2012: Head of department at Excalibur Benin Hotel Edo State Nigeria Responsibilities Includes Assigning functions to all member of staff under my department  Receiving call from customer and putting through their orders Making sure that the customers goal is met and feedbacks are amazing from the customer  Inventory count every week to make sure inventory is intactSkills and LanguagesComputer Skills MS office (Typing, MS Excel)Language Skills English- Native speaker Dutch-Level A2Skills in Supply chain Field Ability to use the manual forklift Order picking Mechanical skills Accuracy Data Analysis Packing experience Loading experience Resource and Stock management Scheduling and Pallet jack Shipping and receivingProfessional Skills An eye for detail Ability to learn quickly Good Manual dexterity Strong organizational skills with the ability to multitask Working knowledge of office equipment, like printers and fax machines Practical hands-on approach to problem solving Good understanding of customer deliverables and the impact of failure / cost of poor quality Great team playerCommunication Excellent written and verbal communication skills Confident, articulate, and professional speaking abilities (and experience) Empathic listener and persuasive speaker Excellent presentation and negotiation skillsHobbies- Volunteering (Stichting Vrienden van Straatkinderen The Netherlands www.svvs-wau.org-Videography- Singing- Sports- games

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