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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional Summary: Service-oriented individual focused on delivering exceptional customerexperiences to drive consistent revenue growth. Core experience in Customer Service and ClientSupport. Coordinates resources to meet expected business and customer demands. Highly skilled inremote workCORE COMPETENCIESOutstanding customer service skillsAbility to communicate in written or oral formExcellent time management skillsProven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of characters.Excellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively.PROFESSIONAL EXPERIENCECustomer Service RepresentativeConduent 12/2023-currentAssesses calls to provide service immediately, be transferred, or require follow-up for client resolution.Identifies customer needs by referring to case notes and examining each as a specific case.Performs routine call center activities concerning business products and services.Uses standard scripts and established guidelines and under supervision, to meet SLAs.Provides customers with information that is specialized and communicated in a warm empathetic manner.Gathers all necessary information to update the database.Escalates issues to senior levels, based on complaints or concerns.Data ProcessorCapital Group 08/2023-11/2023Reviewed and analyzed data from various sources to identify discrepancies or errors.Took initiative and commitment in maintaining consistent, high-level of productivity.Managed tasks effectively, ensuring work completed within specified time and quality parameters.Analyzed and resolved issues efficiently, while ensuring exceptional customer satisfaction.DriverDoor Dash 02/2020-05/2023Handled customer interactions with respect and professionalism.Transported a wide range of commodities, according to transit routes and timeframesPacked, emptied, arranged, examined, and ran the delivery truck.Handled concerns such as cold meals or late arrivals following corporate regulations.Requested feedback on the services youve provided and address any complaints.CashierCracker Barrel Old Country Store Oct 2019-Jan 2020Communicated customer feedback to store management team concerning policies and/or product requests, problems and suggestions.Actively participated in store meetings and training sessions.Promoted a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.Supported and maintained store sales and service goals and standards as communicated by the Assistant Store Manager, Sales.Maintained an awareness of all available resources for training and development.Sales AssociateDollar General Stores 01/2017-06/2017Directed sales floor activities ensuring excellence in customer service and resolving store level problemsEstablished sales goals managed budgets and devised sales forecasts consistently maximizing sales and profitsOversaw personnel management interviewing hiring training mentoring/coaching and evaluatingManaged merchandise selection window displays and stocking working directly with vendorsWorked with corporate management developing local marketing and advertising strategiesApplied strategies that improved shrink percentage for five yearsServed as Key contact with suppliers / vendors securing key business agreementsMaintained price accuracy of goods and ensured adequate stock levelsEDUCATIONTexas High School, High School Diploma, 2005-2009 |
