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L A U R E N W R I G H TLWRecurit, onboarding and trainingOrganizationalQuickbooks Desktop and onlineProblem-SolvingComputer LiteracyProject Management ToolsStrong CommunicationProficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale- building abilities to enhance employee engagement and boost performance. Strong creative and analytical skills. Team player with an eye for detail.S K I L L SProfileE D U C A T I O NMedford High School2009-2013HIGH SCHOOL DIPLOMANorthern Oklahoma College2014-2017ACCOUNTING & BUSINESS FINANCEE X P E R I E N C ELowes Home ImprovementBergman Tax & Accounting2018-20232014-2019ASSISTANT STORE MANGER-OPERATIONSRecruited, hired, trained new employeesCoached sales associates in product specifications, sales incentives and selling techniques, significantly increasing sales Maintained positive customer relationships by responding quickly to customer service inquiriesACCOUNT MANAGER/OFFICE MANAGERReduced liabilities by accurately managing taxstatements, mailings, journal entries, payments and transfers Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships2010-2014CERITFIED NURSING AIDEMonitored, tracked and conveyed important medical information to healthcare staff to optimize patients care plans Assisted in the orientation program with helping train the new hire employeesPHONE NUMBER AVAILABLEGeorgiaEMAIL AVAILABLECommons RehabCUSTOMER SERVICE REPRESENTIVECapital One Banking2024-CurrentUse skills such as strong communication, active listening, problem solving, multitasking, time management, and patience.Profrienct in technical skills like knowledge of CRM software and call center softwareProvided customer service, such as addressing concerns, building relationships, and offering solutions