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Gerald C. (Clay) Spires EMAIL AVAILABLE  PHONE NUMBER AVAILABLELinkedIn  Street Address  General Manager/Sales ManagerAccomplished, results-oriented, and revenue-focused professional with hands-on experience directing all aspects of operations, service, sales, and business development, while capitalizing on growth opportunities to meet and exceed revenue targets. Strategic passionate leader with notable experience in managing profit and loss strategies (P&L), optimizing sales growth, and developing inclusive and team-building cultures. Innovative leadership style: expert at directing and influencing top-performing teams from ground up to deliver effective sales services. Well-versed in developing and implementing robust strategies to drive business/revenue growth. Adept at overseeing day-to-day operations and personnel to ensure high levels of performance. Proficient in PowerPoint, Excel, Hyperion, and Dynamics. Areas of Expertise Sales Management & Optimization Strategic Planning & Execution Performance Management Business/Revenue Growth Team Building & Training Issue Identification & Resolution/HR P&L Management Supply Chain Management Operational EfficiencyProfessional ExperienceLandscape Workshop  Knoxville, TN Dec 2022  Present General ManagerManage and lead daily operations for this largest, two location commercial landscape company in Knoxville. Coordinate, manage service operations, sales and customer service. Drive operational efficiency through strategic planning and implementation with account managers. Recruit, interview and train employees to ensure high levels of performance. Identify problems and resolve queries to fulfill client requirements. Increased YOY Total Revenue by 10.4%. Increased YOY Contribution from -$14,984 in 2022 to $128,392 in 2023 to $227,455 up to June 2024. Improved Margin from 23.1% upward to 39%, lowered Total Direct Labor by 10.5%, from 44% in 2023 to 33.7% up to June 2024. Lost Customer percentage lowered from 27.7% to 17.8% versus prior year. Met and Surpassed Sales Goal of $ 1 million closing $ 1.8 million in new sales in 2023, over $ 1 million in sales up to June 2024. UniFirst Corp  Tampa, FL Jun 2016  Dec 2023General ManagerStreamline workflow by managing daily operations. Drive operational efficiency through strategic planning and implementation. Recruit and train employees to ensure high levels of performance. Identify problems and resolve queries to fulfill client requirements. Increased organizational revenue growth yearly from 2017 to 2022: Star Performer Plant. Achieved President's Club Award in 2017, 2020, and 2021. Boosted new sales of $6.7 million, as a result, sales team became #1 in company for fiscal year 2017. Achieved award of "Most Improved Plant" for fiscal year 2018. Gained recognition by championing power routes service direct sales from 2018 to 2021, setting new gains records each year. Became 2020 Big Ten Accounts Sold company winner. Received General Manager of the Year Award for fiscal year 2017. UniFirst Corp  Ocala, FL Jul 2012  Jun 2016General ManagerPerformed various activities, such as overseeing daily operations, recruiting employees, evaluating overall performance, and formulating and executing growth strategies to optimize revenue growth. Developed and sustained professional relationships with customers. Achieved 99.73% retention for fiscal year 2016. Won Customers For Life best plant in company. Became Star Performer by consistently improving revenue from 2012 to 2016. Gained recognition by providing superior customer service in region for fiscal years 2014, 2015, and 2016; Customers for Life Best Plant in 2016 with 99.7% account retention. UniFirst Corp  Knoxville, TN Feb 2009  Jul 2012Sales Manager / Branch ManagerCarried out various tasks by serving as both Sales Mgr/Branch Mgr for fiscal year 2012. Provided effective supervision to sales team to ensure high levels of performance. Executed several processes to drive sales and profitability. Resolved critical issues to improve customer satisfaction. Built, trained, and influenced sales representatives in achieving their goals. Increased sales by up to 217% vs prior year, as a result, sales team ranked 3rd in region for fiscal year 2012. Improved sales manager ranking from 112th to 67th to 3rd in three years.Additional ExperienceSales & Operations Manager, New Care Medical Equipment  Knoxville, TN May 2001  Jan 2009 EducationBachelor of Science in Business Communications, East Tennessee State University  Johnson City, TN Honors & AwardsPresidents Club Award Achievement 2021, 2020, 2017 Star Revenue Plant (YOY Growth), 2021, 20, 19, 18, 17, 16, 15, 13, 12 Awarded Most Improved Plant 2018 General Manager of the Year 2017 Customers for Life Plant of the Year 2016 Earned Best Branch of Year 2012