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Phone PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLESummary of QualificationsPROFESSIONAL EXPERIENCESPECTRUM (CHARTER COMMUNICATIONS) LLC 9/17/2023 - PRESENTACTIVELY AND CONSISTENTLY SUPPORT ALL EFFORTS TO SIMPLIFY AND ENHANCE THE CUSTOMER EXPERIENCE.ESTABLISH AND MAINTAIN A HIGH LEVEL OF CUSTOMER SATISFACTION, PROFESSIONALISM, AND COURTESY IN ALL RETENTION TRANSACTIONS.NEW SALES - AND ACCUSITIONSTotal Quality Logistics - 07/11/2022 - 07/25/ 2023 Finding new clients / Business partners and helping then with thier Freight and Transportation needs.Maintaining clients and keeping sure that all freight and logistics are up to pare.Setting up and maintaining all transportation of materaills, making sure deadlines are kept and customer are satisfied.Teletech Remote, FL 07/15/2021 04/15/2022Licensed Sales Professional in Health Insurance Producer (Multi-State)Medicare Professional / Medicare Advantage Plans Specialist (Part III)Assist individuals in understanding their coverages and selecting, services and best solutions to meet their personal health and financial needsBe providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow upOpen and maintain customer accounts and informationRespond to customer inquiries with compassion and active listening and select the best solution in an efficient mannerResolve customer technical issues with patience and understandingIdentify additional needs customers may have and help them to upgrade products or servicesConsistent award winner and top 10% Sales ProducerMedicare CertifiedAlso Certified with:Blue Cross, United Health Care, Humana, Wellcare and AetnaSmartContact (A DME Comp) Holly Hill, Fl 01/08/2018 11/01/2020Contact Center Sr. SupervisorManaged a staff of 60 contact center agentsInitiated Work-From-Home protocols in response to COVID-19Trained agents on new programsEnsured the consistency of communications based on client instructionsTeletech Daytona Beach, FL 07/31/2017 01/2018Licensed Sales Professional in Life Insurance, Health & AnnuitiesSalesperson for Blue Cross (in the GBR), ACA (FFM) Government Access code, able to directly set coverage through ACA (especially when ACA agent does not the knowledge to set-up the plan)Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needsBe providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow upOpen and maintain customer accounts and informationRespond to customer inquiries with compassion and active listening and select the best solution in an efficient mannerResolve customer technical issues with patience and understandingIdentify additional needs customers may have and help them to upgrade products or servicesRecruited by SmartContact 01/2018)Premier Care, Daytona Beach, FL 1/25/2016 10/17/2016Customer AdvisorAdvised customers on safety, recommend solutions. Set up appointments and sales. Was consistently one of the top sales advisors (Top sales / Last of Sales Force before the branch closed). Consistently met all metrics needed . The branch was closed / consolidated.American Support, Holly Hill, FL 06/2014 12/23/2015Team Manager / Call Center SupervisorSupervised Call Center agents, Interviewed candidates and assisted in the hiring process, reporting, payroll (own team payroll) and all aspects of leading and maintaining a productive staff.Third party sales for Comcast/ Bright House Networks/ Verizon and Cox CableBilingual: English/SpanishTruGreen Daytona Beach, FL 01/2014 06/2014Inside Sales ProfessionalNew Sales, Re-sales, Upgrades and Up sales, Sold and average of $12k per month Top sales person 1st, 2nd qtrs 2014T&S Group Daytona Beach, FL4/2011 11/2013OwnerManaged all aspects of running a successful store and employees (Mobile Phones). Store was sold and moved out of the area.DME (A DME CO>)/AUTO Point (Call Center / Marketing) 5/2015-01/2016New business recruiter, Sales, Dialer operator, Support and ResearcherAssisted in many of the Call Center and operated predictive dialer system when needed.DME (A DME CO>) Automotive Corp /AUTO Point Daytona Beach, FL (Call Center) 3/2002-9/2011Assistant . to the Call Center Mgr. / Senior Supervisor / Senior Team LeaderManaged client specific programs, effectively communicated scope of programs with all subordinates, played a key role in creating and implementing policies and procedures.Apria Home Health Care (7 yrs) San Diego, CASenior Lead Patient Technician / Distribution Coordinator / Senior DispatcherAll aspects of running the distribution office, drivers, technicians and couriers (also trained as a Repertory Technician) . I moved to FloridaTraining / Certifications :Licensed Sales Professional in Life Insurance, Health & AnnuitiesLicensed Sales Professional in Health InsuranceSupervising agent teams, new hire interviews, Payroll and all aspects of leading staffSkilled / Trained in: Microsoft Word, Outlook and Excel. BConnected, Connecture, SQL Server, Dyna Call, ACICS, Cesium, Five9, Sales Force, Higher Gear and Touch Star, BIG and other CRMs, Computer Ops and repair (IT support).Trained in Leadership Development & Team building skillsExperienced in new Sales, Re-sales, Upgrades and Up-sales, Client retentionCertified Respiratory Technician (California)Relevant SkillsScreen and Recruit applicants for the positions i.e. "CSR/Agent, Asst. Team Leader and Team LeaderEffective Communication skills, explain ideas clearlyActively listening and responsive skillsAccurate Written and Communication skillsAccurately record observations and performance trendsAddressed concerns and worked with the appropriate departments to resolve concernsIdentify skills needed to perform specific tasks and pursued training where necessary.Key role in overseeing 25 - 200 agents at any given timePersonal team averaged a 98% to 100% QA Average for over a yearOverall top manager for 2005, 2006, top team 2005 2007Consistently had the number 1 team in QA, attendance and productivityEducation2017 -FLORIDA DEPARTMENT OF FINANCIAL SERVICES
Licensed to sell Medical Insurance, Life (including Variable) and AnnuitiesLicensed Sales Professional in Health InsuranceAS Computer Science Everest UniversityMiami Lakes Technical School Miami-Lakes, FLCertified in Computer Operations2004 Chubb Real Estate School Port Orange, FLReal Estate Law and PracticesWilliams & Associates Professional Business Sales AcademyTraining / Certifications :Licensed Sales Professional in Life Insurance, Health & AnnuitiesSupervising agent teams, new hire interviews, Payroll and all aspects of leading staffSkilled / Trained in: Microsoft Word, Outlook and Excel. BConnected, Connecture, SQL Server, Dyna Call, ACICS, Cesium, Five9, Sales Force, Higher Gear and Touch Star, BIG and other CRMs, Computer Ops and repair (IT support).Trained in Leadership Development & Team building skillsExperienced in new Sales, Re-sales, Upgrades and Up-sales, Client retentionCertified Respitory Technician (California) |
