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Tabiya Clark Customer Service SpecialistExperienceTravel Consultant American Express, SunriseJAN '21 - APR '24Customer Service Specialist American Safety Council, Orlando, US JAN '18 - DEC '21Insurance Sales Consultant Advanced Health Care, Sunrise, US MAR '16 - JAN '18PHONE NUMBER AVAILABLE EMAIL AVAILABLE Coral Springs, FL 33065 Highly organized and detail-oriented professional with exceptional customer service, experience maintaining data confidentiality, and prioritization of company policies and compliance. Able to work efficiently under pressure and manage multiple tasks simultaneously. Adept in quickly learning adapting to new software and systems. Demonstrates the ability to prioritize tasks and deadlines with compromising company quality standards. Maintained accurate records of customer interactions, ensuring data integrity and compliance. Addressed and resolved customer inquiries promptly, improving satisfaction rates Input customer information into a new database, streamlining data management. Analyzed client feedback to improve existing services or develop new ones. Answered travel questions from customers about destinations, pricing and flight schedules. Listened to concerns and complaints from customers and promptly addressed issues. Developed creative strategies to increase customer satisfaction and loyalty. Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance. Resolved escalated customer issues quickly and efficiently while adhering to company policy. Developed effective relationships with customers through active listening, problem-solving, and follow up communication.Met daily customer service quotas with a focus on quality. Maintained knowledge of current products, services, procedures, promotions, pricing, policies, and processes.Updated and maintained database with accurate customer information and timely data entry. Utilized strong organizational skills to manage multiple tasks while maintaining accuracy and attention to detail.Enhanced pre-sales process, boosting sales and increasing monthly revenue in the health insurance sector. Increased sales by upselling and cross-selling additional products and services to existing clients. Presented care plans to patients and families, ensuring clear understanding of treatment and changes. Created detailed reports summarizing daily activities such as number of leads contacted, policies sold. EducationBryant and Stratton CollegeJAN '07Early Childhood EducationWest Park High SchoolCompleted coursework towards High School DiplomaSkillsCustomer service Computer literacy Communication skills Time management Microsoft Word Microsoft Excel Documentation review Leadership Physical examinations Guest services English Bilingual Data Entry Critical Thinking Mentoring Records Management Training and Development SlackReferencesReferences available upon requestIdentified client needs and developed customized solutions for their individual requirements. Adhered to established procedures when processing applications, collecting payments, issuing refunds, or making changes to existing policies.Generated new sales, retained existing members, and grew book of business through multiple product offerings.