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Click here or scroll down to respond to this candidateCandidate's Name
Professional SummaryDiligent analytical person with a resourceful approach to challenges and organized style. Leverages Customer Service skills to maintain a professional relationship to increase profitability and driven business results.Work HistoryUPL Technology - Lab TechnicianKingstree, SC 6/22 1/23 Performed testing and quality control using approved laboratory procedures and instrumentation. Performed routine physical property and analytical testing of commercial formulations using standard test methods. Worked closely with other lab associates to complete daily activities efficiently and in a timely manner. Reported testing results to supervisor and production team lead. Maintained records and data entry into excel/SAP tracking programs.Nan Ya Plastics - Fiber Optic TechnicianLake City, SC 4/21 2/22 Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points. Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide. Resolved, repaired, and installed fiber optics systems. Developed sensor indicators and conducted timely inspections to secure optimal fiber performance. Executed cabling with precision for underground and underwater cabling requirements. Kept track of signal strengths of different devices, such as televisions and telephones, to provide adequate performance.EMAIL AVAILABLEPHONE NUMBER AVAILABLEKingstree United StatesSkills Configuring equipment Troubleshooting systems Documenting activities System Repair Safety practices Issue and Complaint Resolution Customer Service Skills Excellent written and verbalcommunication Data entry and Maintenance Efficient and Detailed Oriented Time ManagementEducation06/2016Kingstree High SchoolKingstree, SCHigh School DiplomaMarket Source - Customer Service RepresentativeFlorence, SC 9/2018 10/2020 Generated leads Met and exceeded departmental goals. Negotiated all contracts with perspective clients. Utilized knowledge of company's production and executed schedules for product installation. Offered advice and assistance to customers needs or wants. Provided customer support to internal and external customers. Answered customer telephone calls promptly to avoid on-hold times. Updated account information to maintain customer records. Nan Ya Plastics - Fiber Optic TechnicianLake City, SC 12/2017 9/2018 Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points. Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide. Conducted site surveys to validate customer's infrastructure. Researched and recommended network and data communications hardware and software. Worked closely with network administrators and server engineers to deliver quality service. Read blueprints and schematics to correctly place equipment. Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.References upon Request. |
