Candidate Information Title Department Manager Team Lead Target Location US-NC-Lumberton Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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PERRY, HEATHER MStreet Address  PHONE NUMBER AVAILABLE, EMAIL AVAILABLEOBJECTIVETo secure a position with an organization that will allow me to grow both professionally and personally.EXPERIENCETRUIST BANK LUMBERTON NC11/4/2019 TO 4/15/2020LOAN COLLECTORWorked on a dialer system to receive inbound calls relating to mortgage, home equity, personal loans and dialer finance that were 30 days and over in delinquency.Utilized KO Collection system to work ques assigned to me daily to make outbound calls to clients with accounts over 30 days and over in delinquency.Negotiated with clients to secure a minimum payment or extensions on payment plans.4/16/2020 TO 1/5/2022COVID EXTENSION TEAM LEADAssigned by the Department Manager of Collections to oversee all COVID related extensions.Was over a team of four that offered clients extensions if they were suffering from a COVID hardship. Based on their need they were offered 30, 60 or 90 day extensions.On an average I would have to approve 90 to 120 accounts a day.Met every Friday with the Department Manager, floor managers and other COVID team leads to discuss the number of extensions and if all extensions were COVID related.1/6/2022 TO 1/3/2023MID STAGE COLLECTORAssigned accounts 31 to 59 days delinquent in dealer finance (auto loans)Responsible for bringing accounts within 30 days current either by payment, payment arrangement or extension.Manager, supervisor or department manager would send me accounts that needed specific needs for follow up.Quality Assurance asked that I help train new employees on the 360 collection system.1/5/2023 TO 2/1/2024LATE STATE COLLECTIONAssigned accounts over 60 days delinquent in dealer financeResponsible for bringing accounts current and keeping them from repossession.Sent accounts by manager, supervisor and department manager that were already worked by other teammates but were on the verge of repossession.The systems used to work accounts were 360, Workbench, TPOT, DealerTrack, LexisNexis, and the Shaw system.ACCOMPLISHMENTS2020 - Best Performer of the Year2022 - Team Excellence Award on COVID2022 - Teammate of the YearDOUGS APPLIANCES, LUMBERTON NC07/25/2015 TO 11/1/2019CUSTOMER SERVICE/LOGISTIC MANAGERUsed Swift Link, Service Bench, Service Power, GSPN to create work orders for warranty CustomersCustomer Service Representative for compliments and complaintsBill to Warranty Companies the completed service ordersClose out COD accounts with collectionsResearch and ordering of all parts from different vendorsProduce and facilitate different daily routes for 4 techniciansService liaison between technicians, warranty companies and customers10/17/2011 TO 7/22/2015PRACTICE MANAGEMENT APPLICATION ANALYST : Southeastern Health, Lumberton NCExperienced in researching and composing reports:oCognos Report Writer for compositionoRunning custom scheduled reports for clinical and clerical analysisoAnalyzing financial databases to track revenue and present to Management for dissectionCustomized schedules with Clinic Managers and PhysiciansWorked with management, physicians, and clinical staff on special for process improvementProvided technical support for end users troubleshooting issues within eClinicalworksWorked with managers to understand Meaningful Use Measures and ran reports to keep management aware of progressTraining Responsibilities Included:oInstructing new users report producing applicationsoNew users in administrative and physician positions10/10/2006 TO 10/16/2011CLINICAL DATA ANALYST, Southeastern Health, Lumberton NCWorked with management and Vice Presidents to present clinical data to the hospital board.Created reports using Trendstar, Series, HBF and Cognos to export data to upload to the state for Clinical Measures and Value Based PurchasingWorked with management on special projects for department improvements on Pneumonia, AMI, Heart Attacks and Surgical Infections.Committee membership and work on processing improvements with managers, directors and vice presidents.Created custom reports daily, weekly, monthly and yearly for different results.Excel instructor for all staff, managers and directors.7/14/2003 TO 10/9/2006DENIAL MANAGEMENT TEAM LEADER, Southeastern Health, Lumberton NCWorked has an insurance follow up representativeCalled insurance companies to find out why payment had not been receivedThen moved to working on only workers compensation and third party liability claimsDealt with lawyers on a daily basisBecame team leader of the Denial Management TeamWould run reports on daily and monthly denials then disperse among a team of 4.Hold monthly meetings with directors about denials overturned, denials written off and denials pending.EDUCATION10/2009  03/2011UNIVERSITY OF PHOENIXPHOENIX ARMASTERS HEALTH CARE and ADMINISTRATION INFORMATIC SYSTEMSGPA: 3.5507/2007  10/2009 UNIVERSITY OF PHOENIX PHOENIX,ARBACHELORS OF SCIENCE INFORMATION TECHNOLOGYGPA: 3.6510/2005  07/2007 UNIVERSITY OF PHOENIX PHOENIX,ARASSOCIATES DEGREE HEALTHCARE ADMINISTRATIONGPA: 3.46