Candidate Information Name Available: Register for Free Title Customer Service Office Manager Target Location US-GA-Macon Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary:More than 10 years of experience as an Office Manager/Collections Advisor/Customer Service Expert/Office Clerk.Providing exceptional customer service to customers while working in a fast paced and professional environment, providing a consistent level of superior support answering inbound calls, knowledge of clients products, processes, procedures, and toolsSuccessfully managed daily operations Liberty Income Tax Franchise and Central Call Center; trained and retained new and existing employeeSkills:Exceptional customer serviceExcellent verbal and written communicationOutstanding leadership & Team Building skillsExperienced Microsoft Office SuiteEducation:Northeast High School, Diploma May 2002Experience:Advance Bureau of Collections March 2023 to July 2023Call AgentTake inbound and make outbound calls to customers to collect overdue debtsManage caseloads and effectively resolve each case providing a high level of professionalismSuccessfully attain goals and tasks individually and as a team playerPTO Tax Office-Macon GA Jan 2021 to April presentOffice Manager (seasonal)Successfully managed daily operations for tax officePrepared tax returns while delivering professional and courteous serviceConvergent -Macon, GA July 2021 to Jan 2022Collections RepresentativeProvided exceptional customer service to customers while working in a fast paced and professional environment, providing a consistent level of superior support answering inbound calls, knowledge of clients products, processes, procedures, and tools.Answer inbound calls to assist customers with past due utility billsPost payments from customers; make arrangements with customers to resolve utility billsLiberty Tax Service-Macon, GA Nov 2012 to July 2021Office ManagerSuccessfully managed daily operations for Liberty Income Tax Franchise and Central Call Center.Hired, trained, and retained new and existing employees.Supervised staff 5-10 employees, managed all escalated calls for conflict resolution, organized and taught a 6-week customer service training, 6-week tax school, leadership training and policy & procedures trainingDelivered superior customer service.