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Click here or scroll down to respond to this candidateCandidate's Name
Savannah, GA Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
To obtain a full-time career with benefits that utilizes my high energy level and knowledge from past
positions.
Authorized to work in the US for any employer
Work Experience
Flight Service Training Coordinator
American Airlines - Fort Worth, TX
January 2017 to September 2017
Specialized in set up of Initial Qualifications Training Classrooms for Flight Attendants.
Prepared, created, delivered and maintained Training Aids for training programs.
Coordinated projects assigned by Manager of Initial Qualification and Line Training.
Customer Service Representative
Signature Flight Support - Greensboro, NC
May 2015 to December 2016
Ensured requested aircraft services, catering, ground transportation, and amenities were in place for
passengers arrival and departure, while delivering personalized and efficient service.
Fulfilled customer requests, answered questions and concerns.
Entered billing data into computer reporting system.
Customer Service Advocate
United Healthcare - Greensboro, NC
June 2014 to May 2015
Answered incoming calls from customers and identified the type of assistance the customer needed
(i.e. benefit and eligibility, billing and payments, financial spending accounts, prescription benefits,
authorizations for treatment and explanation of benefits.) Researched issues by navigating multiple
databases and resolved escalated issues.
Met performance goals for the position in attendance, call quality, and first call resolution.
Flight Attendant
Delta Air Lines - New York, NY
July 1999 to April 2014
Ensured Federal Aviation Regulations through Domestic and International routes.
Anticipated, identified and responded to passenger needs, including medical emergencies.
Worked in a time-sensitive environment and effectively handled stress that was associated with
meeting deadlines and managed unexpected change.
** 2001 Chairman's Club Honoree, recognizing exceptional, above and beyond service.
Sales Associate
Nordstrom - Scottsdale, AZ
September 1998 to May 1999
Consistently met and exceeded sales goals.
Participated in the Grand Opening in 1998.
Education
Bachelor of Arts in Journalism
University Of Central Florida
May 1992
Assessments
Scheduling Proficient
April 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts
Full results: Proficient
Data entry: Accuracy Highly Proficient
July 2019
Measures a candidate's ability to accurately input data and effectively manage databases.
Full results: Highly Proficient
Work style: Reliability Proficient
May 2019
Measures a candidate's tendency to be dependable and come to work.
Full results: Proficient
Accounting skills: Bookkeeping Proficient
December 2018
Measures a candidate's ability to calculate and determine the accuracy of financial data.
Full results: Proficient
Customer service Proficient
December 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
Full results: Proficient
Customer service fit Completed
July 2019
Assesses personality traits that result in high-quality customer service.
Full results: Completed
Verbal communication Completed
December 2018
Measures a candidate's ability to effectively convey information when speaking.
Full results: Completed
Scheduling Proficient
April 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts
Full results: Proficient
Work style: Professionalism Expert
April 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work
Full results: Expert
Customer focus & orientation Proficient
April 2022
Responding to customer situations with sensitivity
Full results: Proficient
Work style: Reliability Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Attention to detail Proficient
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Proficient
Basic computer skills Familiar
April 2022
Performing basic computer operations and troubleshooting common problems
Full results: Familiar
Sales skills Highly Proficient
December 2018
Measures a candidate's ability to effectively use influence and negotiation techniques to engage with
and persuade customers.
Full results: Highly Proficient
Administrative assistant/receptionist Completed
April 2022
Using basic scheduling and organizational skills in an office setting
Full results: Completed
Sales skills Familiar
April 2022
Influencing and negotiating with customers
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
Key Qualifications
Over twenty-five years of experience with Fortune 500 companies including Customer Service, Sales,
Operations,
Purchasing, Training and Human Resources. Honest, dependable, responsible contributor with a proven
track record
of outstanding people skills. Top performing, energetic, enthusiastic, proven self-motivator and
relationship builder
with unsurpassed interpersonal skills aimed at Service Excellence.
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