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Click here or scroll down to respond to this candidateCandidate's Name
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Cellular: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLECareer Goal: Seeking a long -term career opportunity Education:Bachelor of Science in Office Administration Emphasis in/Business Education and Information Technology The University of Southern Mississippi May 2001Associate of Science in Healthcare Data Technology Emphasis in/Medical Billing and Coding Technology Southwest Mississippi Community College May 2008Relevant ExperienceH&R Block Columbia, MS January 2024-PresentSeasonal Front Desk Receptionist Assist customers entering the office or by phone, take messages, scan, and upload tax documents Enter and correct all client's demographics and take upfront payments for tax services Make outbound calls to schedule, confirm, or cancel appointments according to staff availability Ensure petty cash is correct per shift Prepare end of day reports, balance register, and make deposits Perform additional duties requested per management or tax preparer Saint John Lutheran Church Hattiesburg, MS, Jan 2017 - Present Volunteer Participate in monthly Lutheran Women's Missionary League meetings, church services or visit the sick Set up for Oktoberfests, receive payment for meals or general items, decorate, cook, or clean the church Assist with guest registrations, office work, or other assigned duties at district meetings and conventions Davids Bridal July-August 2022 Hattiesburg, MSSeasonal Customer Service Representative Welcomed customers in person or over the phone and booked appointments or consults Worked at the front desk, cash wrap, in the supply room, and organized visual merchandising. Accepted payments for new orders, documented customer pickup orders, or canceled orders Verified appointments all customers including the bride or their bridal parties regarding alterations, or updating a gift registryWalgreens Pharmacy - Columbia, MS August - October 2021 Seasonal Customer Service Associate Interacted with customers upon entrance, scanned prescriptions and arranged them by bin number Answered multi- phone lines, contacted patients regarding medications, doctor offices if any have PAs or local pharmacies Informed customers about Walgreens Rewards, located items for customers, and rung up their purchases Updated all information including demographics and health insurance Processed refunds, gift cards, debit or credit applications, returns, exchanges, or voids ScribeAmerica Contract@Marion General Hospital Columbia, MS, Aug 2019 - Oct 2019 Emergency Medical Scribe Training Cross-trained to assist physicians in accessing patient's charts,medical histories or test results Learned to transcribe and document diagnoses, symptoms, and results of laboratory and radiographic tests and pend orders for referrals, tests, medications, and procedures as directed by physician. Supported administrative team with additional tasks as needed to ensure smooth daily operations. Joined teams to organize treatment rooms, work in admissions, or patient registration Barnes & Noble College Bookstores August 2017-March 2019 Hattiesburg, MS Retail Sales Supervisor Opened and closed the store,received payments, and set up payment plans on past due rental accounts Oversaw price changes, sales floor recovery, shipping or receiving processes, and inventory, Trained and coached new hires to produce high performance results and resolved any customer complaints Arranged bookstore, including creating several seasonal displays, store resets, book fairs, and gradfests. Handled store reports, bank deposits, balancing the register or safe, cash office procedures, and student financial aid charge accounts Assisted managers with performing AR/AP, bank reconciliations, and credit cards charges Managed the textbook operation, adoption collection, ordering, returns, exchanges, and buy-backs. General Dynamics Information Technology - March-October 2015 Hattiesburg, MS Help Desk Support Technician Provided sales representatives of client that manufactured electronic devices with technical support on Microsoft Outlook, printers, and network connections Responded to over 100 calls daily for Tier1-Tier 3 levels Created a work ticket regarding system issues and routed to the appropriate technical group for repair Monitored the call center floor per shift requested, unlocked accounts, and reset passwords Enrolled customers into an insurance plan of choice and submitted applications electronically,, Southern Miss Catering August 2013-April 2014 Hattiesburg, MS Catering Sales Assistant Placed orders received by phone, in-person, made necessary changes, and took payments Worked with Catering Sales Manager upkeeping HACCP documentation or maintaining accurate records of catering events and orders Scheduled daily coordination or closing of all catering orders and trained new assistants Complied with safety, hygiene and health procedures in preparing food Set up and break down, and inspect all catering events, including arranging tables, chairs, and other equipment |
