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Click here or scroll down to respond to this candidate Candidate's Name Sr.
Street Address
email address: Candidate's Name @comcast,net
(Cell) PHONE NUMBER AVAILABLE (Home) PHONE NUMBER AVAILABLE
SUMMARY
System Support Engineer with 30 plus years experience with Hewlett Packard both
Hardware and software knowledge. System manufacturing to SAN Management.
Obtaining effective communication, leadership, and problem-solving skills.
EXPERIENCE
Quantum Corporation Colorado Springs, CO
Large Library Support Engineer 2008 -2013
Providing phone support to Customers and Field engineers
StorNext Software Support Engineer 2013 2023
Provide phone support for a backup solutions software product Quantum provided called
StorNext and related hardware products.
Hewlett Packard Corporation, Colorado Springs, CO
System Support Engineer 1997 -2007
* Providing SAN solutions and phone support to Customers and Field Engineers
* Creating and updating technical documentation
* Responsible for Engineering SAN lab and info structure.
* Teaching classes on SAN Design in both Homogeneous and Heterogeneous
environments
* Served on the interviewing committee for hiring new Engineers.
* Created articles for a database used by both Customers and Field
Engineers.
* Mentored junior Engineers to accomplish career goals.
* Manager Silver support responsible for proactive Storage Works contracts, writing
documents and addressing customer satisfaction issues
* Total 8 engineers in the group
* Managed and resolved customer escalation issues
Support Engineer 1987 -1997
* Assisted Field Engineers and Customers with telephone support from large
Systems to complex SAN issues.
* Provided hardware and software solutions for various operating systems to
include TUR64 UNIX, VMS, HP-UX, AIX, Windows and Novel.
* Worked different shifts, standby and weekends to cover a 24X7 business.
Field Service Engineer 1980-1987
* Scheduled regular preventive maintenance on customers systems
* Installation of new equipment on customer's sites and upgrades to current
configurations.
* Supporting other Field Engineers on complex hardware issues
* Working with the Sales teams and providing them with configuration and product
information.
* Conducted regular site visits to Customers to assisted on future system planning
* Responsible for supporting high level customers with large Networks and
Clusters.
Candidate's Name PHONE NUMBER AVAILABLE page 2
System Technician 1977-1980
* Staging and configuration of new systems shipping to customers.
* System troubleshooting problems to the component level.
* Installation of test equipment.
* Programming systems and peripheral devices using machine language to fix
problems.
EDUCATION
Associates in Architectural Engineering Technology
Pennsylvania Institute of Technology, Upper Darby, PA
Computer Electronics Diploma
Sylvania Technical School, Cherry Hill, NJ
Computer Science Program (completed 1 year)
Beaver College, Philadelphia, PA
PROFESSIONAL DEVELOPMENT
ongoing training classes to include new hardware, software, design and
business practices.
ACCOMPLISHMENTS
Rewrote and delivered training for a level 2 SAN internship. The course
consisted of troubleshooting, designing and implementing of Heterogeneous
SAN's
Responsible for creating legal documents that was used to support both Silver
and Gold proactive Storage Works contracts.
Active leadership role in starting up an after hour support group in the Customer
Support Center
.
MILITARY
United States Marine Corps Honorable discharge 1973
Vietnam Veteran
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