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EMAIL AVAILABLE PHONE NUMBER AVAILABLEEducationGraduate level classes -Developmental Psychology Purdue UniversityBachelors Degree- Human Development/Family Studies Purdue UniversityCerticationsCertified Drug and Substance Abuse Counselor November 2014Certified Teacher Drug Prevention Program November 2014LicensesCosmetology License January 1998Skills & AbilitiesCommunication-Empathy-Cultural Competence-Critical Thinking-Patience-Microsoft Office- Time Management-Data Entry-Web ResearchEXPERIENCEReceptionistLove Healthcare Agency Indianapolis IN July 2023- January 2024Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriatelyAnswering screening and forwarding incoming phone callsReceiving and sorting daily mailQMHP, Visitation Facilitator, Case Manager, Parent EducatorHNS Consulting Services Indianapolis, IN August 2015-June 2023Worked as an independent contractor, servicing DCS familiesProvided visitation services to families experiencing out of home care placements or families involved with family court custody issues.Services include observation, interaction with family members, and documentation of the parent-child interactions.Provided group based or individual services in an office, community or home based location.Directed service activities including needs assessments, visitation service planning, teaching, coaching and modeling, supporting parent/child interactions, and observing and documenting parent/child interactionsIntake SpecialistTippecanoe Court Services Lafayette, IN June 2014 August 2015Eciently processed new client paperwork in accordance with Court Services protocolAnswered and screened inquiries from prospective clientsInspected orientation forms for completenessSustained patient dignity and condentialitySchool Based Case ManagerWabash Valley Alliance, West Lafayette, IN October 2008 May 2010Assessed and identied client dicultiesDeveloped and coordinated service plansDirected clients to community resources based on their needProvided ongoing emotional support to clients.Operation Specialist/CounselorPurdue University Minority Engineering Program, West Lafayette, IN May 2004 July 2007Planned and implemented summer programsProvided leadership and professional support to rst year engineering studentsVeried contributions and gifts from donorsCase ManagerIndiana Department of Child Services, Indianapolis, IN October 2006 May 2007 Investigated allegations and determined risk of harm to children Determined services and responses required to ensure ongoing safety of childrenReassessed and reviewed cases to determine the necessity of removal of children from the home-ReferencesMarkika Harris IPA Lead Architect PHONE NUMBER AVAILABLE EMAIL AVAILABLEPatrick Wilburn DCS Case Manager 317-775-8349 EMAIL AVAILABLE |