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Customer Service Project Management Resu...
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Title Customer Service Project Management
Target Location US-WA-Mukilteo
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name  7913 46th Ave West, Mukilteo WA 98275Home: PHONE NUMBER AVAILABLE - Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary A highly driven person who maintains a positive attitude under pressure and welcomes the challenge and responsibility of producing results quickly for clients. Highlights Excellent interpersonal and coaching skills HR processing Recruiting and selection skills Customer Relations- 100% Satisfaction Proficient Communicator and Negotiator Motivated to exceed Company expectations using KPIs Electro Mechanic  Aircraft and Xerox equipment Instructor; Quality inspectors and new hires on Boeing expectations Project Management Interviewer High School Grad  Des Moines Iowa Business Admin  Kirkwood College, Cedar Rapids, Iowa Conscientious Listening Skills Quality Manager and Quality Inspectoro Flight Line Quality team on 747 and 767 to effect aircraft deliveries Lead, Manager and Representativeo Customer Quality Support Organization (Liaison between Boeing and Airlines) Process Improvementso To improve current Customer Quality Procedures RCCA educated and Lean Educated Collaborator and Team Leader Experienced with Word, Power Point, Visio, Excel, SEO Sales Closer: home improvement sales Room additions, windows, gutter protection and insulation. Home Construction fundamentals school to final acceptance Accomplishments Traveled for Boeing to recruit/hire flight line electricians and inspectors. Developed detailed maintenance guide of production and delivery inspection techniques on 777 and 787. Developed Sexual Harassment Guidelines for airline customers while on site. Boeing Legal reviewed and approved. Wrote Business Letters to Airline Customers on behalf of Boeing. o Pre-Production Boeing expectations Participated in development of Boeing Training Strategies and future training plans. Everett Site recognition for outstanding employee of the month Employee Development Specialist/Instructor for New Hires (Class size 20 to 190) Earned Gold Wings as Search and Rescue Helicopter Crew Chief  US Navy Attended Advanced Home Construction Course  Drawings to Final Acceptance Audited 747, 767 and 777 BCA Inspectors using test boards to locate discrepancies. Resume  D. WoodsPage Two - ContinuedExperience:Legal ShieldWA state2021 to Current Sold Legal Shield products-ID Protection and Pre-paid Legal services: o Prepaid Legal Services Plans, Cost & Coverage - LegalShield Leaf GuardNorth of Seattle2018 to 2020 Sold gutter protection, siding, insulation, and windows. Closing rate; over 70% o Territory included South of Seattle to Canadian Border Specialty Coffee KioskWA State2015 to 2018 Regional Managero B2B Marketing, E Mails, Advertising, Branding, Sales/Leasing, Negotiations, Installations of automatic specialty one touch coffee kiosk. Boeing Commercial Aircraft Company Everett, WA1984 to 2015 Employee Development Specialist 4 and Managero Instructor, Recruiter, Project manager, Quality Field manager Aircraft Electrician and Inspector  B1-B/Palmdale, CA Final Assembly, functional tests, Cryogenics, Escape Systems, Structural, Aircraft electrical and electronic installations.US Navy Aircraft Electrician and SARo Aircraft Electrician (Douglas Skyhawks/Sikorsky Helicopters) and Search and Rescue Helicopter Crew ChiefEducation Certified Boeing Instructor (class size to 190) Aircraft Electrician  US Navy and B1-B Root Cause Corrective Action  RCCA at Boeing American Writer and Artist  Completed Online Writing Courses Home Construction course  From drawing to final acceptance Kirkwood Community College  Teach and Train

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