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Click here or scroll down to respond to this candidateKBCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Fort Worth, Texas Street Address
Committed to professionalism; highly organized, work under strict deadline schedules with attention to detail. CSG databaseWorkforce databaseExcelWordverbal communicationwritten communicationReport developmentProblem resolutionAdministrative supportMeet deadlineMeets/exceeds goalsSelf-starterAttention to detailMicrosoft Oce skillsResearchInvestigated any necessary information for proper billing for insurance companies, patients and DME's such as proper billing codes.Customer ServiceHandled customers eectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize eciency.SchedulingOrganized technician schedule for customer jobs.Charter Communications Fort Worth, TXWorkforce Coordinator09/2012 - CurrentMonitor routes for inhouse technicians and service partners on installs and service issues.route serve partners and Inhouse technicians routes. answering inbound phone calls from all technicians. call customers when tech possible to arrive late on monitor technicians routes. Charter Communications Fort Worth, TXWork Order Control Clerk01/2008 - 09/2012Prepared proper resoulution coding on all work orders. account recievable and payable.Processed daily nance reports as needed.Charter Communications Fort Worth, TXEDC(Outage) Dispatcher08/2005 - 01/2008Monitor and route outages in a timely manner to approriate technicians. Issue Special Request Orders to Maintenance Technicians. Get hourly updates on outages in progress.Change customers rates on a 3rd party basis.Help vendors on public access channels.Contact customers on all outage aected areas and cancel any trouble calls cleared by outage.Career OverviewSkill HighlightsCore AccomplishmentsProfessional ExperienceCharter Communications Fort Worth, TXService Dispatcher05/2000 - 08/2005Issued and monitor all service technicians routes. Update customer's database with any changes that technician was performing with customer.Perform converter, modem to customer's accounts.Changed customers rates on a 3rd party basis.Charter Communications Fort Worth, TXWarehouse02/1998 - 05/2000Issue products to other departments for servicing customers. Maintain and create monthly inventory of products recieved. recieved and process new shipmentsCharter communications Fort Worth, txrouter06/1997 - 02/1998routed next day's jobs to service technicians and installers. printed sub service partners routes for the next day's workload. RL Paschal Fort Worth, TX, TarrantHigh School Diploma in High school1980Education |
